Title Page
-
Site conducted
-
Conducted on
-
Prepared by
-
Location
Untitled Page
-
Sign in to TANDA to start your shift
-
Log into one of the PC's
-
Bring till out and check it has $300
-
Print Check out list from MEWS
-
Write any rooms that need to be added for cleaning or servicing
-
Read previous handover notes.
-
Read the Night Manager report, add the notes to the Handover and scan the paper. Once scanned move it to the folder Night Manager and save the paper in the Night Manager Folder
-
Start a new handover and add some useful information from the Night Manager Report
-
Check emails and clean the inbox
-
Check and Close all Check out Bills
-
Collect Keys from early check out drop box. Verify keys on Vostio to know what rooms have checked out.
-
Create day passes for Male and Female
-
Collect envelopes from late arrivals
-
Check Laundry, clean big dryer filter, start first load if enough washing & return to reception.
-
Swimming pool test to be done before the opening at 08:00
-
Turn on music in reception (make sure music is off in rest of hostel till 10AM)
-
8:00AM Open reception & the storage room.
-
Turn on music in the building at 10am
-
All Checkouts finalized by 10:30am. Follow up guest that have not checked out
-
Answer all messages on Booking.com /Airbnb / MEWS
-
Inspect the apartment if there is a check out
-
One person at reception is in charge of inspecting the rooms, checking if the HK team needs some help and having always laundry clean and dry.
-
By 1PM the most of the rooms have to be inspected and ready to go
-
Mark all the inspected rooms in MEWS inspected
-
Scan every HK List once the HK Team finished all the rooms.
-
Check the timeline for any split bookings to be together
undefined
-
-
Safe code updated every Thursday
-
