AM Visit Next Steps

• Store

• Conducted on

  Date

• Prepared by

• Colleague seen

Exterior

• Car park is clean

  Yes

  No

  N/A

• Correct external POS is on display

  Yes

  No

  N/A

• Windows, doors and shop entrance is clean

  Yes

  No

  N/A

• Congestion rules adhered to

  Yes

  No

  N/A

Service Review

• Manager on shift is aware of focus priority based on InMoment data

  Yes

  No

  N/A

• Action planning on InMoment is upto date

  Yes

  No

  N/A

• Colleague Engagement material is upto date

  Yes

  No

  N/A

• Service is fast and friendly, bell is rung when 2 in a queue

  Yes

  No

  N/A

• Service Plan has been set up and communicated to the team<br>

  Yes

  No

  N/A

• Tobacco gantry fully replenished

  Yes

  No

  N/A

• Merchandising is complete for this week and the fixture has been cleaned

  Yes

  No

  N/A

• Add media

  Media

• Intelligent PV cycle is in use, is on display, has been completed in the correct week and the SM has signed it off.

  Yes

  No

  N/A

• Sufficient resource is in place to meet MOC of label changes - store uses the label forecasting report from MyActions to help plan

  Yes

  No

  N/A

• All yellow promotional labels are in date

  Yes

  No

  N/A

• All promo ends and stacks have 'D' indicators on the labels (all stacks have labels as well as POS)

  Yes

  No

  N/A

• Back Office Workload screen is clear

  Yes

  No

  N/A

• Last 7 days Legal Label Remaining Reports, SEL Exceptions Reports and Double Scan Reports are filed and have been signed by the manager (SM must sign the SEL exceptions as part of weekly paperwork review, so might not be signed until Monday). No outstanding Price Increases on any SEL Exceptions Reports.

  Yes

  No

  N/A

Warehouse standards

• Stock on cages neatly stacked

  Yes

  No

  N/A

• Evidence of overstock investigations

  Yes

  No

  N/A

• There is a place for everything and everything is in it's place

  Yes

  No

  N/A

Colleague Facilities

• Clean, tidy and a nice place to have a break

  Yes

  No

  N/A

• Tea, coffee, milk available and evidence that it has been transferred to the correct cost centre 52214

  Yes

  No

  N/A

• All items have proof of purchase

  Yes

  No

  N/A

• Toilet area clear and clean

  Yes

  No

  N/A

Filing

• Personnel drawer locked

  Yes

  No

  N/A

• Audit filing cabinet drawers upto date

  Yes

  No

  N/A

• Merchandising folder is upto date

  Yes

  No

  N/A

Lockdown

• Tills signed off when not in use

  Yes

  No

  N/A

• Checkout door closed and working

  Yes

  No

  N/A

• Office door closed

  Yes

  No

  N/A

• All safes (including tobacco) spun

  Yes

  No

  N/A

• Back door alarmed

  Yes

  No

  N/A

Unknown Loss

• Security 6 checks upto date

  Yes

  No

  N/A

• Latest available Loss Prevention dashboard is on display

  Yes

  No

  N/A

• Latest MST Deep Dive report available, with current next steps

  Yes

  No

  N/A

Waste management

• Waste cage cleared regularly

  Yes

  No

  N/A

• Waste bins locked

  Yes

  No

  N/A

• All waste in bins has been recorded

  Yes

  No

  N/A

• Waste file upto date

  Yes

  No

  N/A

• Evidence of management review of waste reports

  Yes

  No

  N/A

Big 6 board review

• Latest Big 6 report on display

  Yes

  No

  N/A

• 'Colleague friendly' Big 6 review in use

  Yes

  No

  N/A

Contract Cleaning

• Shop is cleaned 7 days a week

  Yes

  No

  N/A

• There is a weekly audit being completed

  Yes

  No

  N/A

• The latest audit score is reflective of the standards seen on the day

  Yes

  No

  N/A

Observations & Next Steps

• Add media

  Media

Maintenance

• IST is visiting regularly

  Yes

  No

  N/A

Observed Maintenance Issues

• Add media

  Media

• Service<br>Colleagues first to smile, first to greet, first to acknowledge. Colleagues dressed for service.<br>No congestion, sticking to agreed stack and cage locations

  2

  1

  0

• Quality<br>Produce, horticulture, meat & poultry has been checked and poor quality products removed from sale.<br>Bakery quality has been checked, no broken sticks or stacked pastry, fixture clean and clear of crumbs

  2

  1

  0

• Full<br>All departments, promotion ends and stacks are full and ready for trade, previous day's SBA investigated.<br>All scheduled merchandising is upto date, merchandising checklist complete and signed off by the store manager.

  2

  1

  0

• Clean<br>The sales floor, shelving, chiller cabinets, glass risers and checkout areas are clean.<br>Colleague room, office, toilet, front of store, windows, car park and perimeter of store are clean and free from litter.

  2

  1

  0

• Price<br>Every product has a label, no damaged stripping and the PI workload is complete.<br>All promotion ends, meal deals, stacks and OFDs have the correct POS displayed.

  2

  1

  0