Amber Store Checklist

Have all team members completed POS training before taking a till? New team members need to complete POS training via BrainBox before taking a till.

No staff to work on any other member’s login. Only designated staff to work on terminal with cash.

Has cashier login details been changed in the past 60 Days? Login details to be changed on a regular basis, to avoid anyone accessing POS with your details.

Mobile POS (mPos) - Are offline sales/refunds done as per SOP? All offline sales/refunds are to be completed via mPos as per SOP.

No staff member to remove any kind of security tag without original slip. Do not remove tags from other retailers. Original Slip needs to be present before tag(s) are removed.

Staff purchases may not be rung up by oneself. Leader(s) on duty must be present when the staff purchase is being processed. <br>A leader from a different brand/store should be present when the purchase is for a leader and where the Assistant Leader isn't available.

Care must be taken when ringing up multiple items, as to avoid incorrect packing. Double-check the product code or barcode before scanning or manually entering it into the system. <br>Ensure the POS area is free of clutter to avoid mistakes. <br>Cashiers to be mindful and take their time to avoid errors

Shoe pairing to be performed on every shoe purchase. Shoe pairing to be performed correctly at every shoe purchase and inform customer to retain shoe box for possible return or exchange of shoes. <br>Observe if this is happening during POS process

No cash refunds, credits or exchanges to be done without Leader authorization and presence. Leader on duty must be present when the refund/exchange is being processed.

Do a spot check on 3 refunds. Is it per Refund Standards? The company policy on refunds is that full refunds will be given provided the customer has his or her original sales docket and the merchandise is unused or defective. <br>In a case where the original sales docket cannot be provided, and the<br>store cannot track the slip for the customer on POS, for CAPE UNION MART Group Brands only, the Leader must use their own discretion to process the refunded items onto a Gift Card. <br>No slip = no cash refund.

Refund & Exchanges Counts. Refund counts need to be actioned daily by a leader and a team member using the day end refund report.<br>Count to be done on full range and not merely the size/color refunded<br>Conduct a spot count on 3 lines of product refunded the previous day.

Ensuring stock is booked in and out correctly. Print out In-transit to assist checking in consignments. Check that the dispatch control book is in place and the following info has been recorded: IBT number (in sequence), Collector, Date, waybill number and signatures.

Barcodes – If an item does not have a barcode there is a possibility that it will be rung up incorrectly which can lead to a loss. Barcodes need to be checked upon receiving to ensure the correct barcode matches the consignment sheet. <br>Care needs to be taken when doing price changes, double-checking that the new barcode matches the items description, color and size.<br>Check atleast 3 rails of product to ensure all items have barcodes

All footwear deliveries must be checked, and shoes paired at receipt. Footwear to be shoe-paired upon delivery to ensure all odd pairs are highlighted and flagged on JIRA. <br>Weekly footwear pairing to be conducting by department head and checked by leader on duty.<br>Randomly spot check 10 pairs to ensure pairage is in place

Banking - A separate Leader to the one processing the banking must check for a bank stamp and sign the deposit slip, after the money has been deposited. <br>All cash received by the store must be banked daily even if an overage is reflected. <br>All cash overages must be banked and not stored in the safe. <br>All cash up differences need to be investigated and necessary action taken once concluded.<br>Check banking File and confirm.

Back up Float - Two people must count and sign the back up float every morning end evening ,using the back up float register. <br>The float must always balance and loaded on Cowhills as an additional float to be available at any time.<br>Conduct spot check on Float

Two people must count and sign the back up float every morning end evening ,using the back up float register. <br>The float must always balance and loaded on Cowhills as an additional float to be available at any time.<br>Conduct spot check on Float

ATM Banking - When money is rejected at the ATM ,it is important to ensure you swop out the money for the ATM on the same day to be able to accept the note. If you only bank this “rejected “note the next day-you are creating unnecessary ad-hoc for the finance team.<br>Check and ensure no unbanked notes in safe

Stock Counts performed? Check count file and ensure counts are being done.

Petty Cash - No transport monies to be claimed via petty cash unless authorized by your area leader on e-mail. <br>Authorization is needed from your area leader for petty cash transactions exceeding R200. <br>The declaration must be completed on the same day of the purchase. <br>No Bulk stationery should be processed via Petty Cash.<br>Check petty cash file and ensure no deviation

Are the Loss Prevention Posters up in store? Any unethical behavior or actions need to be reported to the external fraud line (080 228 8277)or Loss prevention department.

Unattended stock on Sales floor and fitting rooms - No stock to be left unattended on back office desk or any other counter in the store while unpacking. <br>No stock to be left unattended in fitting rooms.

Items that are not tagged - Ensure that all stock items that can be tagged must have a security tag before merchandising on the sales floor. <br>Conduct a check on 3 rails of product

Fitting Room controls - Staff to be alert at the fitting rooms / assist customers / know how many items customers are taking into the fitting room vs how many items comes out with the customer. <br>Check that all tags are still attached to all stock items that come out of the fitting room <br>Observe fitting room process. Store to have a fitting room schedule in place

Are body/bag searches being performed? All staff will be body searched before leaving the store at any given time, even if you go to the toilet or go on lunch. <br>Observe if these searches are being done.

Staff Purchases in store - A slip will have to be provided for all staff purchases before leaving the store. <br>No staff purchases will be done without the authorization of the store Leader.

How is the rubbish being disposed of? All rubbish must be thrown away only after it has been checked by a leader on duty. <br>Teams to only use clear refuse bags

Do Team members have their cell phones on the sales floor? Only authorized staff may have cell phones on the sales floor, the said authorized staff may only use their cell phones if deemed necessary for work purposes. <br>Conduct spot checks and ensure no unauthorized team member has their phone on the sales floor

Do staff/leaders ensure that there is always no less than two people present when opening or closing store? Quiz staff and ensure compliance of the rule is in place