Region 4 visit

What are the results below?

Is the visual excellence checklist being conducted accurately

Is display compliance accurate and updated?

Is each sale effectively controlled by management? Is the manager challenging the teams to maximise and close?

Is there an effective host in place with Qudini?

Additionals

Airtime / Data

Tablets / MBB

Insurance

Recycle

Why O2

Accessories

SMB

Is the team taking appointments?

Is the team using the FCA laminate

Sales floor clear of DPA?

Is the team appearance up to standard?

Is the team engaged in visual excellence and display? (Checklist, visual excellence portal, using display)

Live Obs / Roleplay with team member

Does the team know all the key deals?

Does the team know all the latest Need to Knows

Are team aware of commission structure?

Does team know individual and store performance and targets?

Are there effective briefs and debriefs?

Are there effective reviews with improvement objectives?

Is the ASL/Guru being reviewed with improvement objectives?

Is the store up to staffing budget?

Effective absence and lateness management?

Is the manager pro-actively recruiting?

Is the manager training and upskilling the team?

Have all new starters been on the induction training?

Are new starters following the training plan and is progress being managed?

Is the daily desk diary used properly?

Is there a sales and fan board in place and updated daily?

Is the rota set up and satisfactory for the next 4 weeks?

Are CBTs up to date?

Have all role plays and live obs been performed in the last 3 months?

All stock processes followed (in / out, IBT, Counts, Adjustments)

Are stock levels satisfactory (vs NGage and Core Availability)

Are cash and banking processes followed?

Lock up process followed?

Is Ngage being updated correctly (Hours / HR / Figures)

Is there a marketing event logged on the portal within the last 4 weeks?

Is there a community event logged on the portal within the last 4 weeks?

Is there a ThinkBig or NSPCC event logged on the portal within the last 4 weeks?

Are there any events scheduled in the next 4 weeks?

Has the guru done 30 appointments in the last week?

Has the guru released 14 days on Salesforce

Is the guru delivering effective and relevant training?

Is the guru showcasing?