Information

  • Document No.

  • Audit Title

  • Client / Site

  • Conducted on

  • Prepared by

  • Location
  • Personnel

ADMIRE

  • First impressions on approach to venues

  • Capture images of both good and bad visuals.

  • Was visit conducted when the bar was open or closed?

  • Can you show me some of the iniatives that you are pleased with in terms of your venue

  • Capture images of good initiatives seen

  • Can you show me areas that you have concerns with?

Commercial file / P&L understanding and control.

  • 1.1 Sales v Budget

  • What plans are in place to improve on sales performance?

  • Planning ahead in order to meet your sales budgets is paramount - what events, parties or promotional activity do you have organised for the next 2-3 weeks?

  • Can you talk me through your calendar of projected sales budgets for the rest of this month?

  • Cash discrepancies must be investigated - what levels of cash discrepancies have your site experienced recently?

  • 1.2 Stock control

  • What was the last stocktake result?

  • What was the last stock line check that you did and what result?

  • What are your most recent Waste values?

  • What is your current stock holding in terms of weeks?

  • In terms of stock control measures, are we safe or at risk?

  • The company P&L account is a working document what are the main areas of concern at present from a GM perspective?

  • Let's agree the 'must do' issues raised from the last P&L account?

  • 1.3 Standards

  • Where are the most recent iaudits what scores did you hit?

  • What are the main areas which score low during these audits?

  • What are the top 3 areas that you need to stay on top of?

  • Capture some images that demonstrate the range of standards applicable to this venue?

  • 1.4 Staff

  • Can you show me your rota for next week?

  • Who are your top performers and why?

  • Who are you concerned about and what is your plan to deal with it?

  • What was your wage spend ratio to actual turnover last week?

  • What is your current wage spend ratio for this week so far?

  • What action must you take now in order to hit your percentage wage spend target?

  • Over the last few weeks what is the situation with your wage control?

  • What is your opinion on your management team do you have any concerns or training needs?

  • What is your opinion on your bar teams, do you have any concerns or training needs?

  • What issues do you have with sickness or attendance currently?

  • When are the next probationary reviews due and who are they with?

  • 1.5 Systems

  • What health and safety concerns do you have currently?

  • What are your most urgent maintenance issues outstanding?

  • Who have you spoken to and when about these maintenance issues?

  • What is your assessment on your contract cleaners?

  • What is the current situation with door staff, how many do you have and how often are they in?

  • What incidents have happened recently and how did you / was it dealt with?

  • 1.6 Service

  • Is this venue 'fully loaded' in terms of marketing presence and point of sale materials?

  • Please capture some images of best practise?

  • Where around this venue would you say are the 'top 5' areas for displaying current, accurate and relevant point of sale?

  • Do you have regular SLAM events organised for this venue?

  • What is the next SLAM events organised for this venue?

  • How much will it cost to host this SLAM event, how much do you plan to take in turnover on the night - in what ways have you maximised this event?

  • For last month, how many parties did you have at this venue?

  • Can you show me your party planner for this current month?

  • Are we maximising our venue in terms of party's?

  • What has been the most recent or most successful event / slam that you have held at this venue?

  • From the event / slam plans for this month what have you already got in place?

DESIRE

  • From GM point of view what is the main focus presently?

  • What does the GM's current plan of action look like?

  • From the OPS point of view what is the main concerns with venue?

  • What are the specifics that must be addressed before the next visit?

INSPIRE

  • What ideas do we have for adding revenue to the business? This can include party's / events / slam or drinks promos etc.

  • What help or support will you need to see your plans succeed?

  • From our visit today what are the key areas that we have identified as being important issues needing addressed?

TRANSPIRE

  • When can we meet again to review the progress of your plans?

  • What date will we set for the next P&L review?

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