Grolondon Salon Walk 2016

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Approach to Salon

• Is the salon appealing and impact full on approach?

  Yes

  No

  N/A

• Is Grolondon signage clear, impactfull and good state of repair?

  Yes

  No

  N/A

• Are the salon opening times fully visible?

  Yes

  No

  N/A

• Is there a promotion or service advertised in the window?

  Yes

  No

  N/A

• Is the product in the window displayed correctly, with a ticket?

  Yes

  No

  N/A

• What is the general state of cleanliness at front of salon? Windows clean, cig stubs etc.?

  Yes

  No

  N/A

• Please take a few photos of the front of the salon

  Media

• Any ideas on how the front of the salon could be improved, or to make the most of the space and surroundings.

  Yes

  No

  N/A

Entrance / doorway

• Is there a branded door mat, clean and positioned correctly?

  Yes

  No

  N/A

• Are all stylist busy with clients or looking purposeful?

  Yes

  No

  N/A

• Is there music playing which is of the correct style and at correct volume level?

  Yes

  No

  N/A

• Did you get acknowledged as you entered the salon?

  Yes

  No

  N/A

• Is the floor in good condition?

  Yes

  No

  N/A

• Are all bulbs working and of correct wattage and finish

  Yes

  No

  N/A

Reception area

• Was the coordinator behind the desk?

  Yes

  No

  N/A

• How many people behind reception and what was each person actually doing?

• Please take a photo of what a client will see today if they stand at the reception desk?

  Media

• Are the business cards etc. on and around the reception desk well presented?

  Yes

  No

  N/A

• Is everything on or around the desk required to be 'on display'?

  Yes

  No

  N/A

• Are cash PDQ machines all in good working order and available?

  Yes

  No

  N/A

• What items are in and around the reception desk that are damaged, broken or not supposed to be there?

• Is there a box file at reception which contains Accident Report Book, Risk Assessment book & health & safety information?

  Yes

  No

  N/A

• Please take photo of under the reception desk -staff side

  Media

Beverage and cloakroom areas

• Is the coffee machine in fully working order?

  Yes

  No

  N/A

• Is there enough coffee available to last 2-3 days at least?

  Yes

  No

  N/A

• Do we have enough coffee cups available (& stored correctly)

  Yes

  No

  N/A

• Is the water machine working correctly?

  Yes

  No

  N/A

• Are customers coats and jackets correctly stored?

  Yes

  No

  N/A

• Please take photo of customer cloakroom area?

  Media

• Are all bags, brollies and belongings stored tidily, correctly and secure?

  Yes

  No

  N/A

• Are bins empty?

  Yes

  No

  N/A

• What could we or should we do to improve this area of service?

Retail area

• Does this area have the wow! Factor?

  Yes

  No

  N/A

• Take a few photos of the retail area from the best angles?

  Media

• Is the retail product clean, dust free and 'faced up'?

  Yes

  No

  N/A

• Is there a price list available?

  Yes

  No

  N/A

• Is there product information available describing features and benefits of the individual product?

  Yes

  No

  N/A

• Is there any current promotions? I.e. Bogor, sale, reductions?

  Yes

  No

  N/A

• What is current sales trend in terms of retail within this salon?

Cutting & styling area

• Is the cutting and styling area well presented and prepared for the next client?

  Yes

  No

  N/A

• Please take a few photos from best angles.

  Media

• Are all stations well presented?

  Yes

  No

  N/A

• Is each section laid out as per salon individual standard of appearance?

  Yes

  No

  N/A

• Do all stations have the drinks menu?

  Yes

  No

  N/A

• Are mirrors all clean and well presented?

  Yes

  No

  N/A

• Do we have tissues available?

  Yes

  No

  N/A

• Do all power outlets work?

  Yes

  No

  N/A

Creative colour area

• Are all stations prepared ready for next clients?

  Yes

  No

  N/A

• Please take a few photos from best angles

  Media

• Is each station set out inline with individual salon requirements?

  Yes

  No

  N/A

• Do all stations have drinks menu?

  Yes

  No

  N/A

• Are all mirrors clean and well presented?

  Yes

  No

  N/A

• Do all power outlets work?

  Yes

  No

  N/A

• Do we have tissues available?

  Yes

  No

  N/A

• Is the climazone clean and ready for use (steamer)

  Yes

  No

  N/A

Colour dispensery

• Is the stock organised and in correct number order

  Yes

  No

  N/A

• Are all surfaces clean tidy and clear for next stylist to use

  Yes

  No

  N/A

• Are all colour bowls and utensils clean tidy and available for next use

  Yes

  No

  N/A

• Is the used stock bin empty

  Yes

  No

  N/A

• Can we confirm that there is no more than one tube of individual colour open at any one time

  Yes

  No

  N/A

• Is the stock being controlled correctly, regularly and accurately

  Yes

  No

  N/A

• Are all health and safety regulations on display that are required as per company policy?

  Yes

  No

  N/A

• Please take a few photos of backwash area including photos of the health and safety posters available.

  Media

Backwash area

• Are all sinks clean, with drain filter clear with neck guards and in pristine condition?

  Yes

  No

  N/A

• Is area all mopped clean an free from dirt, water and waste?

  Yes

  No

  N/A

• Are towels ready and prepared for next client

  Yes

  No

  N/A

• Are there enough towels to cover the remainder of the day?

  Yes

  No

  N/A

• Is the towel bin empty?

  Yes

  No

  N/A

• Is backwash area clean tidy front facing and well presented

  Yes

  No

  N/A

• Please take a photo from best angle

  Media

• Ensure foils bin is empty

  Yes

  No

  N/A

• Are all seats clean dry and ready for next client

  Yes

  No

  N/A

Toilets

• On entry to toilet is there a sweet smell

  Yes

  No

  N/A

• Is the bowl clean

  Yes

  No

  N/A

• Is there a full paper dispenser?

  Yes

  No

  N/A

• Is the seat secure and clean

  Yes

  No

  N/A

• Is the floor clean and tidy

  Yes

  No

  N/A

• Are there sanitary bins available

  Yes

  No

  N/A

• Is there an emergency cord available and does it work?

  Yes

  No

  N/A

• Is mirror clean and accessible

  Yes

  No

  N/A

• Is bin empty

  Yes

  No

  N/A

• Is there a hand drier / towel /paper towels available

  Yes

  No

  N/A

• Is there hand cream available

  Yes

  No

  N/A

Utility area -washers / driers / towel storage area

• Is this area easily accessible, free from obstacles?

  Yes

  No

  N/A

• Do we have suitable storage bins and are we using these to handle towels etc.

  Yes

  No

  N/A

• Is the washing machine in a good state of repair and in good working order?

  Yes

  No

  N/A

• Is drier in good state of repair and in good working order?

  Yes

  No

  N/A

• Do we have enough detergent available and stored correctly

  Yes

  No

  N/A

Staff rest area

• Is this area clean and free from clutter, rubbish and is in acceptable condition?

  Yes

  No

  N/A

• Is the kitchen area clean tidy and free from dirt, rubbish and food waste?

  Yes

  No

  N/A

• Is all food stored in an organised fashion without waste left unattended?

  Yes

  No

  N/A

• Is the bin empty?

  Yes

  No

  N/A

• Does the area look as though it is well maintained?

  Yes

  No

  N/A

Any other 'unused' or storage area

• What is this area?

• What is the condition of this area?

• Is this area clean tidy and organised?

  Yes

  No

  N/A

People issues - stylist / coordinators / assistants / apprentices

• What score would you give out of ten for the staff appearance, enthusiasm & awareness of suroundings

• Is there a rota available to cover coordinators, assistants and key holders - containing information to clarify who is in and who will be the person in charge at the salons?

  Yes

  No

  N/A

• Take a photo of the rota?

  Media

• Is there a current 'up to date' training matrix to capture this information?

  Yes

  No

  N/A

• Take a photo of the training matrix

  Media

Performance / stats

• Where is the trading summary report for last week?

• Did we achieve our sales target?

  Yes

  No

  N/A

• Does the coordinator know and understand the stock check process, including stock deliveries, stock usage and recording?

  Yes

  No

  N/A

• Please give overview of key points identified with process.