Boarding Compliance Checklist

• Site conducted

  Select

• Date:

  Date

• Auditor:

• Agent(s):

• Gate Number:

• Flight Number:

• Destination:

• Location:
  Address

• Audit No:

Airline Being Audited

• Airline:

  Select

• Can you confirm that both a Pack Safely Card and a Cabin Offload Card are present at the Boarding Gate, clearly visible to the customers?

  Yes

  No

  N/A

• Can you confirm the agent asked the question “Can you confirm you have none of the items listed on this receipt?” to each customer who has a cabin bag tagged for the hold and received a verbal agreement from each customer?

  Yes

  No

  N/A

• Is the gate area clean and tidy?

  Yes

  No

  N/A

• Has Shares set(s) been switched on?

  Yes

  No

  N/A

• Is the baggage gauge in place at the gate?

  Yes

  No

  N/A

• Does the tannoy/PA system work?

  Yes

  No

  N/A

• Was the flight called for boarding in sufficient time?

  Yes

  No

  N/A

• Have special needs passengers been identified for pre-boarding?

  Yes

  No

  N/A

• Was Shares used to reconcile passengers at the gate?

  Yes

  No

  N/A

• Did agents observe Social Distancing Rules by not handling Customer Electronic Devices?

  Yes

  No

  N/A

• Were boarding card stubbs disposed of securely?

  Yes

  No

  N/A

• Were boarding card stubbs disposed of securely?

  Yes

  No

  N/A

• Was the flight called to board correctly? (Flt No./Destination)

  Yes

  No

  N/A

• Comments:

• Is an audit feedback meeting required?

  Yes

  No

Findings and Observations

Finding

• Finding or Observation Description

• Severity of Finding

  Catastrophic

  Serious

  Moderate

  Minor

  Negligible

• Corrective Action Taken

• Corrective Action Assigned To

• Corrective Action Due By

  Date

Acknowledgements

• Signature of Auditee

  Sign

• Signature of Auditer

  Sign