Brand Standards Check - duplicate

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

Arrival

• All signage clean and in good repair

  Yes

  No

  N/A

• Signage illuminated dusk until dawn

  Yes

  No

  N/A

• Well maintained trees, borders, brushes, grass and shrubs to limit any obstructions

  Yes

  No

  N/A

• Clean and well maintained hotel canopy, doors, roof, guttering and woodwork

  Yes

  No

  N/A

• All building lights fully operational and on from dusk until dawn

  Yes

  No

  N/A

• Litter and ash bins in good repair and not overflowing

  Yes

  No

  N/A

• Car park entrance in good repair and free from pot holes

  Yes

  No

  N/A

• Car park litter free

  Yes

  No

  N/A

• All car parking bays clearly marked

  Yes

  No

  N/A

• All car parking notices clean, in good condition and produced in line with current Premier inn guidelines

  Yes

  No

  N/A

• Car park lighting fully operational and on from dusk until dawn

  Yes

  No

  N/A

• Lobby entrance clean, well cared for and obstruction free

  Yes

  No

  N/A

• Windows clean and smear free

  Yes

  No

  N/A

• Any point of sale materials in entrance as per current hotel merchandising guide

  Yes

  No

  N/A

• No handwritten or internally produced notices, Trip advisor or food standards agency stickers to be displayed

  Yes

  No

  N/A

• Sites must lock their front doors at 23:00hrs. The door release must be located behind the reception / welcome desk or comms tower. Check understanding

  Yes

  No

  N/A

• Brand approved signage detailing clear instruction to guests on how to enter the building after 23:00hrs

  Yes

  No

  N/A

Check-In

• Fixtures and fittings, paintwork and floors are clean and free from obstruction and litter

  Yes

  No

  N/A

• Carpets clean and vacuumed daily

  Yes

  No

  N/A

• Team in correct uniform and wearing name badges

  Yes

  No

  N/A

• All lighting fully operational and dust free

  Yes

  No

  N/A

• The desk is to be set up as per hotel merchandising guide with no drinks or personal belongings

  Yes

  No

  N/A

• All POS displayed in-line with the hotel merchandising guide

  Yes

  No

  N/A

• Kiosks clean, in good repair and screens free from finger marks

  Yes

  No

  N/A

• Doors display the correct quiet time vinyls, clean and in good condition

  Yes

  No

  N/A

• Items such as irons and ironing boards, spare fans, hairdryers, bath mats and shaving adaptors should be appropriately stocked and in good working order

  Yes

  No

  N/A

• Key card boxes if present are to be regularly emptied

  Yes

  No

  N/A

• Each time the desk is left unattended the screen must display the BART login screen - do not leave any personal guest information as this contravenes the Data protection act

  Yes

  No

  N/A

• The only signs permitted on the desk are: "Nobody here" which must be displayed when reception is unattended, "See you again soon" displayed until 12:00hrs, "Fire Alarm dont be alarmed"

  Yes

  No

  N/A

• Vending machine product stock levels must be at least 25% full and must contain bottled water. Vending machine faults or stock replenishment orders must be logged within your nominated supplier

  Yes

  No

  N/A

• Night team Specific section: Night teams to enusre sites are safe and secure and that any excess noise is eliminated. The front entrance must be locked at 23:00hrs

  Yes

  No

  N/A

• Night team Specific section: Night team must do hourly corridor checks, carried out between 23:00hrs and 06:00hrs, pagers and portable panic button carried throughout

  Yes

  No

  N/A

• Night team Specific section: Night receptionists to check invoice paper and load key cards

  Yes

  No

  N/A

Bedroom Check

• HK team in correct uniform and wearing name badges

  Yes

  No

  N/A

• Before entering the room we<br>always knock and say “housekeeping’<br>2 times in total

  Yes

  No

  N/A

• Bedroom door closes automatically

  Yes

  No

  N/A

• Electrical products in good working order and maintained in-line with maintenance guidelines

  Yes

  No

  N/A

• Furniture, fixtures and fittings clean and in good state of repair

  Yes

  No

  N/A

• Carpets vacuumed and hair free

  Yes

  No

  N/A

• Point of sale displayed as per current merchandising guide

  Yes

  No

  N/A

• Bin with liner inserted correctly, clean and tied

  Yes

  No

  N/A

• Hairdryer always placed into holder and fitted with nozzle

  Yes

  No

  N/A

• Curtains evenly opened, with all hooks fitted into the track

  Yes

  No

  N/A

• Beds and cots set up as per Bed Set Up guide

  Yes

  No

  N/A

• Check scatter cushions and throws for marks and stains on both sides

  Yes

  No

  N/A

• Consumables tray/area fully stocked as per occupancy set-up

  Yes

  No

  N/A

• There is never any evidence of the previous guests, and the room is set up correctly for the arriving guests

  Yes

  No

  N/A

• A Gideon bible is placed in the bible box closest to the bathroom wall (wardrobe in Ex PL sites)

  Yes

  No

  N/A

• Check interconnecting room doors are locked

  Yes

  No

  N/A

• The Bathroom

  Yes

  No

  N/A

• Bathroom spotlessly clean and mould free including chrome fittings and tiles

  Yes

  No

  N/A

• Mirrors should be clean and streak free

  Yes

  No

  N/A

• Bathroom to smell clean and fresh

  Yes

  No

  N/A

• Dispensers should always be stocked well to cover the room occupancy, with pouches fitted correctly and primed

  Yes

  No

  N/A

• Soap and Hair & Body wash replaced as per ‘Dump at the Pump’ guidelines

  Yes

  No

  N/A

• Check the bath plug is always attached to the chain

  Yes

  No

  N/A

• The bin liner should be tied tightly for child safety and placed inside the bin

  Yes

  No

  N/A

• Shower curtain pulled halfway across the bath and hanging inside

  Yes

  No

  N/A

• Shower curtain is crease free and has no shower gel/shampoo residue

  Yes

  No

  N/A

• Every shower hook is hooked into a metal eyelet

  Yes

  No

  N/A

• Shower screen free from smears

  Yes

  No

  N/A

• Shower head does not drip

  Yes

  No

  N/A

• Shower tray, plug and walls are free from hair

  Yes

  No

  N/A

• Mixer taps set to bath and warm, not shower and hot

  Yes

  No

  N/A

• ‘Caution hot water’ sticker in place

  Yes

  No

  N/A

• Bath/ sink free from hairs, soap or toothpaste residue, water marks and lime scale

  Yes

  No

  N/A

• Towels and Green PoS placed on towel rail

  Yes

  No

  N/A

• Only one hand towel and bath mat per room, bath sheets dictated by occupancy

  Yes

  No

  N/A

• Folded bath mat placed over the edge of the bath

  Yes

  No

  N/A

• Bathroom fixture and fittings free from any chemical residue

  Yes

  No

  N/A

• Toilet seat not loose or broken

  Yes

  No

  N/A

• Ample toilet roll/tissue for one night in line with occupancy.

  Yes

  No

  N/A

• Any marked/soiled towels or bath mats must be rejected in line with current reject guidelines

  Yes

  No

  N/A

• All tiles and grout are spotlessly clean and show no signs of mould

  Yes

  No

  N/A

• Under rim of toilet checked to ensure scrubbed and cleaned correctly as per brand standard

  Yes

  No

  N/A

Safety & General

• Fire evacuation procedure clearly displayed and inn good order

  Yes

  No

  N/A

• Worksafe poster signed and up to date

  Yes

  No

  N/A

• Current weeks worksafe checklist completed or being completed

  Yes

  No

  N/A

• Fire exits all clear and obstruction free

  Yes

  No

  N/A

• Check night walks being completed. either Co-Guard print out or signed sheets to confirm

  Yes

  No

  N/A

• Dirty linen stored in locked cages away from building or secured internally

  Yes

  No

  N/A

• HKRB up to date

  Yes

  No

  N/A

• Check mate being utilised at site and up to date

  Yes

  No

  N/A

• Review linen stock in linen rooms. Is ample stock available? is the hotel holding to much?

  Yes

  No

  N/A