Brilliant at the basics

• Conducted on

  Date

• Prepared by

• Names of baristas on shift

Six Steps

• Smile and greet

  Always

  Sometimes

  Never

• Serve

  Always

  Sometimes

  Never

• Sell

  Always

  Sometimes

  Never

• App and pay

  Always

  Sometimes

  Never

• Sugar

  Always

  Sometimes

  Never

• Say thank you and goodbye

  Always

  Sometimes

  Never

Golden rules

• Flush button 3

  Always

  Sometimes

  Never

• Level and wipe

  Always

  Sometimes

  Never

• Purge and wipe

  Always

  Sometimes

  Never

• Extract and time

  Always

  Sometimes

  Never

• Clean as you go

  Always

  Sometimes

  Never

Barista priorities

• Customer is king

  Always

  Sometimes

  Never

• Cleaning and clearing

  Always

  Sometimes

  Never

• Restocking

  Always

  Sometimes

  Never

• Washing up

  Always

  Sometimes

  Never