BWS ID25 Compliance Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Proactive Customer Service

• Customer Acknowledgement - Were you greeted within the first 30 seconds by a team member on by either a smile, nod or verbal greeting?

  Yes

  No

  N/A

• Comment

• Customer Engagement - Did a team member engaged you within 1 minute of entering the store?

  Yes

  No

  N/A

• Comment

• Customer Engagement: Did a team member engage with you and enquire about your needs (type of product, occasion, brand, price etc)?

  Yes

  No

  N/A

• Comment

• Was the team member wearing a name badge?

  Yes

  No

  N/A

• If yes, what was their name?

Sales Transaction

• Was the sale handled effectively and accurately?

  Yes

  No

  N/A

• Comment

• At what point was eye contact FIRST made?

  Select BEFORE the transaction DURING the transaction AFTER the transaction

  • BEFORE the transaction
  • DURING the transaction
  • AFTER the transaction

Compliance

• Were you asked for ID?

  Yes

  No

  N/A

• If yes, when were you asked for ID?

  Select BEFORE the transaction DURING the transaction (scanning items) AFTER the transaction (after scanning items)

  • BEFORE the transaction
  • DURING the transaction (scanning items)
  • AFTER the transaction (after scanning items)

Context of Visit

• What type of alcohol did you purchase?

  Select BEER WINE SPIRITS

  • BEER
  • WINE
  • SPIRITS

• What are the details of the purchase? (Brand, size etc)

• What was the total cost of the purchase?

• Approximately, what was the age of the team member that served you?

• What gender was the team member that served you?

  Select Male Female

  • Male
  • Female

• How many team members did you see in the store?

• Approximately how many other customers were in the store at the time of purchase?

• Describe the customer demand within the store at the time of purchase?

  Select Quiet (Staff Available) Busy (Staff Distracted) Extremely Busy (Staff Unavailable)

  • Quiet (Staff Available)
  • Busy (Staff Distracted)
  • Extremely Busy (Staff Unavailable)