Information
-
Restaurant #
-
Conducted on
-
ARL
-
MOD
-
Restaurant Visit - CFF
Great Food
GF1 - Fresh proteins and entrées
-
All protein and entrée items are within proper hold time standards and are accurately marked according to procedure.
GF2 - Great quality chicken
-
Chicken meets Chicken Mastery Guidelines.
-
Proper breading and grilled chicken preparation procedures are followed.
-
Chicken meets temperature standards.
GF3 - Fresh sides
-
All side items, biscuits and multibrand items are within proper hold time standards and are accurately marked according to procedure.
-
All desserts, breads and other prepped items/ingredients are within proper hold time standards and are accurately marked according to procedure.
GF4 - Great quality products
-
All side item containers are filled properly to the fill line, not overflowing, or under filled.
-
Hot dipping sauces are the proper consistency and not dried out or discolored.
-
Side items and Pot Pies meet the quality standards on the quality guide/Standards Library.
-
All products/ingredients are held in proper holding equipment.
-
Proper product, sandwich and wrap preparation procedures are followed.
-
Side items and biscuits meet temperature standards.
GF5 - Quality key ingredients
-
Oil is not scorched or foaming and meets visibility standards.
-
Correct cooking oil level.
-
Produce is crisp, fresh and not wilted.
GF6 - Hold time integrity maintained
-
Hold times observed changed to extend holding of products.
-
Always available
AA1 - Always available
-
All protein and entrée items are readily available to Guests when ordered.
-
Check here to deduct 5 points instead if unavailable product is currently cooking
-
All side items, biscuits and multibrand items are readily available to Guests when ordered.
-
All desserts, breads and other prepped items/ingredients are readily available to Guests when ordered.
-
All items listed on the menuboard or posted POP materials are sold at the restaurant.
AA2 - All orders are accurate
-
Guest's order is repeated at least once during the whole transaction.
-
Guests are charged the correct amount and provided correct change.
-
Each Guest receives his/her correct order, including napkins, straws, utensils and condiments as required.
AA3 - All Menu items and packaging are approved
-
All items on menuboard are approved.
-
All packaging is approved and used properly.
-
Served Fast with a Smile
SF1 - Guests are greeted with genuine friendliness
-
Each Guest is greeted within 5 seconds of reaching front counter or drive-thru speaker.
-
Each Guest receives a genuine smile.
-
Eye contact is provided with the greeting.
-
A proper friendly verbal greeting is given to each Guest. Greetings are enthusiastic, friendly and not mechanical.
SF2 - Guests are appreciated
-
Team Members thanked the Guest at least once during the entire transaction.
-
Team Members close each transaction with a friendly closing comment.
-
Each Team Member is attentive and sincerely focused on the Guest.
-
No Guests are lost due to poor service or unavailable products.
SF3 - BLAST is correctly executed Believe Listen Apologize Satisfy Thank
-
BLAST is properly applied according to standards.
SF4 - Team Members appearance represents the brand
-
All Team Members are wearing complete, approved uniforms including name tag and hat.
-
All uniform components are neat, wrinkle-free, clean and in good condition.
SF5 - Speed of service standards are met
-
Speed of service standards are met.
SF6 - Restaurant is open to serve Guests
-
Store meets posted operating hours.
-
In a Clean Restaurant
CR1 - Promoting our brand with pride
-
All interior POP is clean, in good condition, and current.
-
Reader board is clean, in good condition, and is displaying appropriate message.
-
The interior menuboard is clean, in good condition, and meets appearance standards.
-
The drive-thru menuboards (including preview board, speakers, and price confirmation board) are clean, in good condition, meet appearance standards and are functioning as expected.
-
All exterior POP is clean, in good condition, and current.
CR2 - Curb appeal attracts Guests
-
Trees, grass, shrubs are trimmed, and no weeds, cigarette butts or litter are in the landscape area.
-
All sidewalks are clean, in good condition, and free of hazards.
-
Exterior trash receptacles are clean, in good condition, lined and not overflowing.
-
Parking lot is clean, in good condition and well-striped (including directional marking).
-
Dumpster enclosure and gate (if present) is clean and in good condition with gate closed.
-
All doors and windows are clean and in good condition.
-
Restaurant hours are clean, in good condition, and posted at Guest entrances and drive-thru menuboard or speakerbox.
-
Building exterior (including awnings other exterior buildings) is clean and in good condition.
-
All exterior lights and signage are clean, in good condition, and functioning as expected.
CR3 - Drive-thru delights Guests
-
Drive-thru lane is clean and in good condition.
-
Drive-thru windows are clean, in good condition, and free of visible clutter.
CR4 - Restroom is best on block
-
All toilets, sinks and fixtures are clean, in good condition, and functioning as expected. Restroom is free of strong odors.
-
Restrooms are properly stocked with soap, toilet paper, hand towels (or hand dryer).
-
All restroom floors, walls, ceilings, partitions, doors, lights and vents are clean, in good condition and functioning as expected.
CR5 - Dining room invites Guests to stay
-
All dining room and lobby floors, walls, ceilings and lights are clean, in good condition, and functioning as expected.
-
All dining room and lobby furniture, including tables and chairs, is clean and in good condition.
-
All interior trash receptacles are clean, in good condition, lined, and not overflowing.
-
Counters, registers and merchandise displays are clean and in good condition.
-
Counter area is organized, free of clutter, and contains only approved materials.
CR6 - Guest areas are free of graffiti
-
All Guest areas are free of graffiti.
NOTES
-
Receive a signature from the user [no options]