Information

  • Restaurant #

  • Conducted on

  • ARL

  • MOD

  • Restaurant Visit - CFF

Great Food

GF1 - Fresh proteins and entrées

  • All protein and entrée items are within proper hold time standards and are accurately marked according to procedure.

GF2 - Great quality chicken

  • Chicken meets Chicken Mastery Guidelines.

  • Proper breading and grilled chicken preparation procedures are followed.

  • Chicken meets temperature standards.

GF3 - Fresh sides

  • All side items, biscuits and multibrand items are within proper hold time standards and are accurately marked according to procedure.

  • All desserts, breads and other prepped items/ingredients are within proper hold time standards and are accurately marked according to procedure.

GF4 - Great quality products

  • All side item containers are filled properly to the fill line, not overflowing, or under filled.

  • Hot dipping sauces are the proper consistency and not dried out or discolored.

  • Side items and Pot Pies meet the quality standards on the quality guide/Standards Library.

  • All products/ingredients are held in proper holding equipment.

  • Proper product, sandwich and wrap preparation procedures are followed.

  • Side items and biscuits meet temperature standards.

GF5 - Quality key ingredients

  • Oil is not scorched or foaming and meets visibility standards.

  • Correct cooking oil level.

  • Produce is crisp, fresh and not wilted.

GF6 - Hold time integrity maintained

  • Hold times observed changed to extend holding of products.

  • Always available

AA1 - Always available

  • All protein and entrée items are readily available to Guests when ordered.

  • Check here to deduct 5 points instead if unavailable product is currently cooking

  • All side items, biscuits and multibrand items are readily available to Guests when ordered.

  • All desserts, breads and other prepped items/ingredients are readily available to Guests when ordered.

  • All items listed on the menuboard or posted POP materials are sold at the restaurant.

AA2 - All orders are accurate

  • Guest's order is repeated at least once during the whole transaction.

  • Guests are charged the correct amount and provided correct change.

  • Each Guest receives his/her correct order, including napkins, straws, utensils and condiments as required.

AA3 - All Menu items and packaging are approved

  • All items on menuboard are approved.

  • All packaging is approved and used properly.

  • Served Fast with a Smile

SF1 - Guests are greeted with genuine friendliness

  • Each Guest is greeted within 5 seconds of reaching front counter or drive-thru speaker.

  • Each Guest receives a genuine smile.

  • Eye contact is provided with the greeting.

  • A proper friendly verbal greeting is given to each Guest. Greetings are enthusiastic, friendly and not mechanical.

SF2 - Guests are appreciated

  • Team Members thanked the Guest at least once during the entire transaction.

  • Team Members close each transaction with a friendly closing comment.

  • Each Team Member is attentive and sincerely focused on the Guest.

  • No Guests are lost due to poor service or unavailable products.

SF3 - BLAST is correctly executed Believe Listen Apologize Satisfy Thank

  • BLAST is properly applied according to standards.

SF4 - Team Members appearance represents the brand

  • All Team Members are wearing complete, approved uniforms including name tag and hat.

  • All uniform components are neat, wrinkle-free, clean and in good condition.

SF5 - Speed of service standards are met

  • Speed of service standards are met.

SF6 - Restaurant is open to serve Guests

  • Store meets posted operating hours.

  • In a Clean Restaurant

CR1 - Promoting our brand with pride

  • All interior POP is clean, in good condition, and current.

  • Reader board is clean, in good condition, and is displaying appropriate message.

  • The interior menuboard is clean, in good condition, and meets appearance standards.

  • The drive-thru menuboards (including preview board, speakers, and price confirmation board) are clean, in good condition, meet appearance standards and are functioning as expected.

  • All exterior POP is clean, in good condition, and current.

CR2 - Curb appeal attracts Guests

  • Trees, grass, shrubs are trimmed, and no weeds, cigarette butts or litter are in the landscape area.

  • All sidewalks are clean, in good condition, and free of hazards.

  • Exterior trash receptacles are clean, in good condition, lined and not overflowing.

  • Parking lot is clean, in good condition and well-striped (including directional marking).

  • Dumpster enclosure and gate (if present) is clean and in good condition with gate closed.

  • All doors and windows are clean and in good condition.

  • Restaurant hours are clean, in good condition, and posted at Guest entrances and drive-thru menuboard or speakerbox.

  • Building exterior (including awnings other exterior buildings) is clean and in good condition.

  • All exterior lights and signage are clean, in good condition, and functioning as expected.

CR3 - Drive-thru delights Guests

  • Drive-thru lane is clean and in good condition.

  • Drive-thru windows are clean, in good condition, and free of visible clutter.

CR4 - Restroom is best on block

  • All toilets, sinks and fixtures are clean, in good condition, and functioning as expected. Restroom is free of strong odors.

  • Restrooms are properly stocked with soap, toilet paper, hand towels (or hand dryer).

  • All restroom floors, walls, ceilings, partitions, doors, lights and vents are clean, in good condition and functioning as expected.

CR5 - Dining room invites Guests to stay

  • All dining room and lobby floors, walls, ceilings and lights are clean, in good condition, and functioning as expected.

  • All dining room and lobby furniture, including tables and chairs, is clean and in good condition.

  • All interior trash receptacles are clean, in good condition, lined, and not overflowing.

  • Counters, registers and merchandise displays are clean and in good condition.

  • Counter area is organized, free of clutter, and contains only approved materials.

CR6 - Guest areas are free of graffiti

  • All Guest areas are free of graffiti.

NOTES

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