Description & Instructions

Teamwork & Communication are skills for working in a group context. This observation tool focusses on group behaviors that contribute to safer working together rather than on a specific task. It has 4 sections adapted and modified from the ANTS model (see link): Coordinating activities, Exchanging information, Using authority and assertiveness, Supporting others. The aim is to provide a basis for discussing 'teamwork' and to give feedback to clinical teams.

ANTS Handbook.
http://www.abdn.ac.uk/iprc/uploads/files/ANTS%20Handbook%202012.pdf

Instructions

Before the Observation dedicate 5-10 minutes to prime the team:
1. Elicit the behaviors from the group which describe good and bad teamwork.
2. Go through each section of the observation tool with the team
3. Encourage the group to identify areas of focus for feedback which they consider important.

Audit

Co-ordinating Activities

Team members introduce each other and confirm roles and responsibilities

Clear leadership and role allocation is established.

Handovers are well structured and reiterated when new members join the team

All team members are made aware of priorities, key events and updates - e.g. through vocalisation of thoughts, reassessments, relay of information & questioning)

Exchanging Information

Case plan and other relevant information is discussed with appropriate team members

Team leader(s) consistently shares information with others ( including less experienced team members) and provided justification for actions.

Reassessments and requests for reassessment are signposted clearly - e.g. 'Let's reassess now' ; 'Can we reassess?'

The team maintains clear case documentation for continuity of care

Supporting Others

Leader(s) clarify skills sets of staff before allocating roles.

Leader(s) provide support and encouragement to others and make sure everyone is comfortable with their tasks

Leader(s) makes sure people are not overloaded with tasks

Team members anticipate when others will need information or equipment - e.g. Shall I prepare another 500 mls of fluids?

Using Authority and Assertiveness

Leader makes requirements known with necessary level of assertiveness.

Leader encourages team to ask questions, or speak up, if they need to, and heeds concerns.

Team members take over task leadership as required

Leader encourages team members to cross-check instructions and completion of tasks - e.g. using close loop communication.

Overall Team Rating

How do you rate the contributions of the whole team to effective communication and teamwork today?

If this were YOUR clinical team how satisfied would you feel?

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Rating Of Observation Tool
How do you rate the usefulness of this too to open up discussion with teams?
[ 1= Not useful at all 5= Neutral 10 = Very Useful]
Observer(s) Signature(s)
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.