Control Group Services Management Inspection

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Security

• Do all staff hold the appropriate valid SIA licence and is the register up to date

  Yes

  No

  N/A

• Are the assignment instructions in date, relevant, signed and followed by all

  Yes

  No

  N/A

• Is the control room tidy and free from personal belongings, rubbish etc

  Yes

  No

  N/A

• Is the control room controlled and compliant as per the CCTV code of practice and the DPA

  Yes

  No

  N/A

• Check the site documentation for a 7 day period

• Daily Health and Safety checks (safe to trade etc)<br>

  Compliant

  Non-compliant

• Fire test logs (tenant and landlord areas)

  Compliant

  Non-compliant

• Daily occurance book

  Compliant

  Non-compliant

• Incident reports and incident report log

  Compliant

  Non-compliant

• Accident reports / investigations

  Compliant

  Non-compliant

• Is the above documentation completed to an acceptable standard and filed appropriately

  Yes

  No

  N/A

• Are the appropriate cash handling procedures understood and followed

  Yes

  No

  N/A

• Is there a daily floor planner in place for the security team

  Yes

  No

  N/A

• Are officers on the mall and visible to the public and tenants

  Yes

  No

  N/A

• Complete a random patrol with an officer and assess the following

• Route knowledge

• Any risks / hazards etc reported correctly and logged (select if no hazards / risks identified)

• Vigilant and observant throughout the patrol

• Completed in a timely manner

• Are patrols completed to the required standard with appropriate records in place for completing patrols (record the patrol competed and the patrolling officers name)

  Yes

  No

  N/A

• Select two officers and complete the following performance assessment

• Table top exercise - give the officer a site specific scenario and ask how they would respond to the incident. (Please record details of the scenarios and response below)

• Did the officer give the correct response to the scenario

  Yes

  No

  N/A

• Assignment Instruction knowledge - select two areas of the AI's and test the officers understanding (Please record details of the question and response below)

• Was the correct response given to the assignment questions

  Yes

  No

  N/A

• Is the officers time keeping and attendance of an acceptable standard

  Yes

  No

  N/A

• Does the officer have a good 'Yes can do' attitude towards their role and the centre

  Yes

  No

  N/A

• Is the officer smart, in full uniform and presenting a professional image

  Yes

  No

  N/A

• Are the officers written reports to the required standard

  Yes

  No

  N/A

• Is the officers site knowledge of an acceptable standard

  Yes

  No

  N/A

• Overall, Is the officer/s performance assessment to the required standard

  Yes

  No

  N/A

• Officers name and signature

  Sign

• Security officer two

• Table top exercise - give the officer a site specific scenario and ask how they would respond to the incident. (Please record details of the scenarios and response below)

• Did the officer give the correct response to the scenario

  Yes

  No

  N/A

• Assignment Instruction knowledge - select two areas of the AI's and test the officers understanding (Please record details of the question and response below)

• Was the correct response given to the assignment questions

  Yes

  No

  N/A

• Is the officers time keeping and attendance of an acceptable standard

  Yes

  No

  N/A

• Does the officer have a good 'Yes can do' attitude towards their role and the centre

  Yes

  No

  N/A

• Is the officer smart, in full uniform and presenting a professional image

  Yes

  No

  N/A

• Are the officers written reports to the required standard

  Yes

  No

  N/A

• Is the officers site knowledge of an acceptable standard

  Yes

  No

  N/A

• Overall, Is the officer/s performance assessment to the required standard

  Yes

  No

  N/A

• Officers name and signature

  Sign

Health and Safety and Accident Management

• Have all accidents and near misses been reported to the report line and a reference number issued (since last inspection)

  Yes

  No

  N/A

• Have accidents and Near Misses been thoroughly investigated and actions taken to prevent reoccurrence (evidence needed)

  Yes

  No

  N/A

• Is the accident report process understood and followed by all staff on duty

  Yes

  No

  N/A

• Do all staff on duty understand and follow the process for reporting defects / hazards etc

  Yes

  No

  N/A

• Do any of the reported hazards / defects still present a risk

  Safe

  At Risk

  N/A

• Is the centre evacuation procedure understood by all staff (question random staff)

  Yes

  No

  N/A

• Are all fire routes clear from obstruction

  Yes

  No

  N/A

• Is there the appropriate number of first aid trained staff on duty

  Yes

  No

  N/A

• Is there an adequate supply of first aid equipment

  Yes

  No

  N/A

• Are risk assessments and method statements on site to cover all tasks

  Yes

  No

  N/A

Employee Assessment and Welfare

• Is the sickness and absence process understood and followed

  Yes

  No

  N/A

• Is the level of sickness and absence of an acceptable level (record the number of reported sick days since your last inspection)

  Yes

  No

  N/A

• Is the training matrix in place and up to date

  Yes

  No

  N/A

• Are holidays being managed effectively

  Yes

  No

  N/A

• Is the payroll correct with zero mistakes made on the last pay run

  Yes

  No

  N/A

• Are all employee issues resolved

  Yes

  No

  N/A

Cleaning

• Is the centre / mall clean tidy and of a good standard

  Yes

  No

  N/A

• Is the car park and associated areas clean, tidy and of an good standard

  Yes

  No

  N/A

• Is the process for reporting spillages / hazards in place, in use and understood by all with supporting documentation

  Yes

  No

  N/A

• Are spill kits available on site and are staff trained in the usage

  Yes

  No

  N/A

• Are the back of house areas clean, tidy and of a good standard

  Yes

  No

  N/A

• Are the public toilets clean, tidy, we'll stocked and of a good standard

  Yes

  No

  N/A

• Are the public toilets checked on a regular basis with supporting documentation

  Yes

  No

  N/A

• Are chemicals on site covered by a COSHH assessment and stored correctly

  Yes

  No

  N/A

• Is the cleaning machinery in good condition

  Yes

  No

  N/A

• Is the correct process in place and followed for ordering consumables

  Yes

  No

  N/A

• Overall, how satisfied are you with the cleaning standards of the centre 0 - unacceptable to 10 - excellent

Visual Risk Inspection

• Is the centre free from slip / trip and fall hazards

  Yes

  No

  N/A

• If hazards are present are they controlled - wet floor sign, isolated etc?

  Yes

  No

  N/A

• Is the centre free from fire hazards

  Yes

  No

  N/A

• Is the centre free from electrical hazards

  Yes

  No

  N/A

Management

• Are all outstanding actions from Head Office or the Regional team resolved (select 'NO' to add a new issue)

  Yes

  No

  N/A

• Are all issues raised by centre management resolved (select 'NO' to add a new issue)

  Yes

  No

  N/A

• Are the weekly contracted hours adhered to

  Yes

  No

  N/A

• Completed by

  Sign

• On site representative

  Sign