CUSTOMER AND ENGINEER SURVEY,

• Audit Title

• Document No.

• Conducted on

  Date

• Collated by

CUSTOMER VIEW POINT,

• What do you like about sky as a customer?

• What do you think could be improved within sky?

• Which of the following services do you know of, or use?

• NEW MY SKY

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY ID

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY REWARDS

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY GO

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY PLUS REMOTE RECORD

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY CLOUD

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY ON DEMAND

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY CATCH UP

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY MULTI ROOM

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY BB

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY FIBRE

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY TALK

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY MOVIES APP

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY SPORTS APP

  USE

  KNOW ABOUT

  DON'T KNOW

• F1 APP

  USE

  KNOW ABOUT

  DON'T KNOW

• SKY NEWS APP

  USE

  KNOW ABOUT

  DON'T KNOW

• NOTES

ENGINEERS VIEWPOINT

• WHAT ARE YOUR THOUGHTS ABOUT THE ONE PILOT?

• WHAT'S GOOD?

• WHAT'S BAD?

• WHAT RECOMMENDATIONS WOULD YOU LIKE TO SEE WITHIN THE ONE PILOT?

• WHAT WOULD THE IDEAL DAY LOOK LIKE,GIVING YOU THE TIME YOU WANT TO SPEND WITH CUSTOMERS?

• AT WHAT POINT DO YOU FEEL PRESSURISED AND FEEL THE NEED TO RUSH YOUR DAY?

• OUT OF THE FOLLOWING WHICH SERVICES HAVE YOU ALREADY SHOWN TO CUSTOMERS?

• NEW MY SKY

• HOW TO CREATE A SKY ID?

• MY HELP REQUEST

• SKY REWARDS

• SKY REMOTE RECORD?

• SKY GO

  Select on phone on laptop both

  • on phone
  • on laptop
  • both

• SKY CLOUD

• SKY ON DEMAND?

  Select wired wireless both

  • wired
  • wireless
  • both

• HAVE YOU PERFORMED ANY BB CHECKS?

• SKY MOVIES APP

• SKY SPORTS APP

• F1 APP

• SKY NEWS APP?

• WHAT SERVICES WOULD YOU LIKE MORE SUPPORT ON?

• OUT OF YOUR AVERAGE DAY HOW MANY CUSTOMERS DO YOU SHOW NEW MY SKY TO?

  Select none- but I tell them how 1 to 2 3-4 4-6 At every opportunity

  • none- but I tell them how
  • 1 to 2
  • 3-4
  • 4-6
  • At every opportunity

• OUT OF YOUR AVERAGE DAY,HOW MANY APPS DO YOU SET UP AND DEMONSTRATE?

  Select none- but I tell them how 1 to 2 3-4 4-6 At every opportunity

  • none- but I tell them how
  • 1 to 2
  • 3-4
  • 4-6
  • At every opportunity

• AS AN ENGINEER HAVE YOU USED MY HELP REQUEST ON YOUR IPAD?

• AS AN ENGINEER HAVE YOU USED CHATTER

• NOTES