ONE PILOT ENGINEER/CUST SURVEY

  • Audit Title

  • Document No.

  • Conducted on

  • Collated by

Customer feedback

CUSTOMER VIEW POINT,

  • What do you like about sky as a customer?

  • What do you think could be improved within sky?

  • Which of the following services do you know of, or use?

  • NEW MY SKY

  • SKY ID

  • SKY REWARDS

  • SKY GO

  • SKY PLUS REMOTE RECORD

  • SKY CLOUD

  • SKY ON DEMAND

  • SKY CATCH UP

  • SKY MULTI ROOM

  • SKY BB

  • SKY FIBRE

  • SKY TALK

  • SKY MOVIES APP

  • SKY SPORTS APP

  • F1 APP

  • SKY NEWS APP

  • NOTES

Engineer feedback

ENGINEERS VIEWPOINT

  • WHAT ARE YOUR THOUGHTS ABOUT THE ONE PILOT?

  • WHAT'S GOOD?

  • WHAT'S BAD?

  • WHAT RECOMMENDATIONS WOULD YOU LIKE TO SEE WITHIN THE ONE PILOT?

  • WHAT WOULD THE IDEAL DAY LOOK LIKE,GIVING YOU THE TIME YOU WANT TO SPEND WITH CUSTOMERS?

  • AT WHAT POINT DO YOU FEEL PRESSURISED AND FEEL THE NEED TO RUSH YOUR DAY?

  • OUT OF THE FOLLOWING WHICH SERVICES HAVE YOU ALREADY SHOWN TO CUSTOMERS?

  • NEW MY SKY

  • HOW TO CREATE A SKY ID?

  • MY HELP REQUEST

  • SKY REWARDS

  • SKY REMOTE RECORD?

  • SKY GO

  • SKY CLOUD

  • SKY ON DEMAND?

  • HAVE YOU PERFORMED ANY BB CHECKS?

  • SKY MOVIES APP

  • SKY SPORTS APP

  • F1 APP

  • SKY NEWS APP?

  • WHAT SERVICES WOULD YOU LIKE MORE SUPPORT ON?

  • OUT OF YOUR AVERAGE DAY HOW MANY CUSTOMERS DO YOU SHOW NEW MY SKY TO?

  • OUT OF YOUR AVERAGE DAY,HOW MANY APPS DO YOU SET UP AND DEMONSTRATE?

  • AS AN ENGINEER HAVE YOU USED MY HELP REQUEST ON YOUR IPAD?

  • AS AN ENGINEER HAVE YOU USED CHATTER

  • NOTES

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