CUSTOMER EYES AUDIT

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

FIRST IMPRESSIONS

• IS THE NANDOS SIGN CLEAN, WELL LIT AND ANY VINYL BRANDING NOT SUN FADED?

  Yes

  No

  N/A

• IS THE OUTDOOR MENU BOX CURRENT, CLEAN, STRAIGHT AND SAFE (NO SHARP BITS BENT) AND LIT (IF APPLICABLE)

  Yes

  No

  N/A

• DOES THE A BOARD HAVE THE CORRECT CURRENT SIGNAGE ACCORDING TO THE COLLATERAL LOOKBOOK?

  Yes

  No

  N/A

• ARE ALL WINDOW VINYLS IN GOOD CONDITION (NOT PEELING OFF) AND CURRENT

  Yes

  No

  N/A

• IS THE EXTERIOR OF THE RESTAURANT SWEPT/NO COBWEBS IN CORNERS/WOODWORK CLEAN AND WELL MAINTAINED

  Yes

  No

  N/A

• ARE THE WINDOWS & DOORS CLEAN/SMEAR FREE AND NO STICKER RESIDUE ANYWHERE?

  Yes

  No

  N/A

• ARE ANY PLANTERS OR BARRIERS CLEAN AND WELL MAINTAINED? ARE THE PLANTS ALIVE & THRIVING?

  Yes

  No

  N/A

• IS THE OUTSIDE FURNITURE SET UP AND TIDY INCLUDING TABLE CADDY/TABLE NUMBER/QR CODE/DESSERT MENUS & NO SMOKING SIGNS/SALT

  Yes

  No

  N/A

• IS THE OUTSIDE FURNITURE CLEAN/NOT WOBBLY AND IN RESPECTABLE CONDITION?

  Yes

  No

  N/A

• ARE ANY CANOPIES OR UMBRELLAS CLEAN AND IN GOOD WORKING ORDER?

  Yes

  No

  N/A

• DOES THE FRONT DOOR HAVE THE NECESSARY DECALS WITHOUT IT BEING AN ABUNDANCE? WIFI/NO SMOKING ETC

  Yes

  No

  N/A

• HOSTING

  Yes

  No

  N/A

• IS THE DOOR MAT CLEAN WITH NO DEBRIS & WELL FITTED (CORNERS NOT CURLED UP AS A TRIP HAZARD)

  Yes

  No

  N/A

• IS THE HOST STAND CLEAN, STOCKED UP AND NO CLEANING PRODUCTS ON DISPLAY. INCLUDING SPOT SWEEPS

  Yes

  No

  N/A

• ARE CLEAN CURRENT MENUS AVAILABLE AND KEPT TIDILY? (NO TATTY ONES)

  Yes

  No

  N/A

• ARE THERE KIDS COLOURING SHEETS AND CRAYONS AVAILABLE IN CLEAN POTS AND KEPT TIDILY?

  Yes

  No

  N/A

• ARE THERE ENOUGH COCKEREL STICKS AVAILABLE?

  Yes

  No

  N/A

• ARE HIGH CHAIRS THOROUGHLY CLEAN & IN GREAT CONDITION WITH SAFETY STICKERS ON (NO SPLITS/STRAPS AVAILABLE WITH NO BUILD UP AND NO CHIPS/FADING ON THE WOODWORK)

  Yes

  No

  N/A

• IS THERE CLUTTER THERE UNNECESSARILY?

  Yes

  No

  N/A

• IS THERE A HOST IN A RED SHIRT? ARE THEY MEETING ALL UNIFORM STANDARDS?

  Yes

  No

  N/A

• ORDERING

  Yes

  No

  N/A

• IS THE TILL AREA STOCKED WITH NUTS/OLIVES AND NATAS? (OLIVE SIGN AND NATA FLAGS IN PLACE) ARE THE LIDS CLEAN?

  Yes

  No

  N/A

• ARE THE TILL SCREENS CLEAN AND WORKING?

  Yes

  No

  N/A

• ARE THE DISPLAYS CLEAN AND AESTHETICALLY PLEASING?

  Yes

  No

  N/A

• ARE THERE ANY STAFF DRINKS VISIBLE?

  Yes

  No

  N/A

• IS THERE A TIP BOX AVAILABLE AND CLEAN?

  Yes

  No

  N/A

• DOES THE COOK LINE LOOK PRESENTABLE? NO TRAILS OF STICKERS/EVERYTHING WIPED DOWN & TIDY/NO FOOD LEFT OUT OF FRIDGE/ FLOORS SWEPT/GRILLERS LOOKING PRESENTABLE ETC

  Yes

  No

  N/A

• OVERALL IS IT CLEAN AND TIDY (FROM BOTH SIDES)

  Yes

  No

  N/A

• OPAT

  Yes

  No

  N/A

• VIBE CHECK. IS THE MUSIC AT THE RIGHT LEVEL? YOU DON’T WANT TO HEAR OTHER GUESTS CONVERSATIONS OVER THE MUSIC. TEST THIS OUT FROM SEVERAL SPOTS IN THE RESTAURANT

  Yes

  No

  N/A

• ARE TABLES CLEAN & NOT SCRATCHED OR ANY GRAFITTI. IF YOU MOVE A TABLE IS THERE DEBRIS UNDERNEATH?

  Yes

  No

  N/A

• IS THE SEATING IN GOOD CONDITION, NO RIPS ON BOOTHS, STAINED FABRIC ETC

  Yes

  No

  N/A

• IS THERE A QR CODE AVAILABLE ON EVERY TABLE AND TABLE NUMBER STICKERS ON THE NEW STANDS? ARE THEY PEELING OFF?

  Yes

  No

  N/A

• IS THERE A FULL SALT SHAKER AVAILABLE ON EACH TABLE?

  Yes

  No

  N/A

• ARE ANY OF THE TABLES WOBBLING? ANY CHEWING GUM ON THE UNDERNEATH? (NO TISSUES/ MENUS UNDER TABLES)

  Yes

  No

  N/A

• IS THE ARTWORK DUSTFREE/LIT (IF APPLICABLE) AND LIGHTSHADES. ARE ALL THE LIGHTBULBS WORKING?

  Yes

  No

  N/A

• ARE THERE CLEAN UNBENT DESSERT MENUS ON DISPLAY

  Yes

  No

  N/A

• COORDINATION/RUNNING

  Yes

  No

  N/A

• COORDINATION SHOULD ONLY HAVE FOOD AND BASKETS/TRAYS. OTHERWISE IT SHOULD BE CLEAR FROM CLUTTER

  Yes

  No

  N/A

• IS THE RUNNING AREA CLEAN & CLEAR. IS IT ONLY STOCKED UP WITH WHAT IS NECESSARY

  Yes

  No

  N/A

• ARE THE COORDINATORS IN CLEAN UNIFORM WITH HAT/HAIRNET AND NO FOOD LEFT OUT ON SIDE

  Yes

  No

  N/A

• ARE THE CONTINUOUS FLOW TRAYS CLEAN AND FREE FROM DEBRIS?

  Yes

  No

  N/A

• ALL SCREENS CLEAN/NO FOOD SPLATTERS/DIRTY FINGERPRINTS

  Yes

  No

  N/A

• ARE THERE CLEANING CHEMICALS/EQUIPMENT IN CUSTOMER VIEW?

  Yes

  No

  N/A

• DELIVEROO/CLICK & COLLECT WAITING

  Yes

  No

  N/A

• IS ALL THE STAINLESS STEEL SCUFF FREE/NO FOOTMARKS ON DOORS AND LOW LEVEL EQUIPMENT. HOT HOLD GLASS CLEAN

  Yes

  No

  N/A

• IS THE PACKING AREA CLEAN & CLEAR. IS IT ONLY STOCKED UP WITH WHAT IS NECESSARY. NO EXCESS STOCK/BOXES OF SALT ETC

  Yes

  No

  N/A

• IS THE POD TIDY AND CLUTTER FREE?

  Yes

  No

  N/A

• IF VISIBLE TO CUSTOMERS ARE THE FRIDGES STOCKED UP/TIDY & IS ALL THE BRANDING FACING THE SAME WAY?

  Yes

  No

  N/A

• ARE SAUCE HOLDERS IN THE NANDOS BRANDED DISPLAYS AND WELL STOCKED?

  Yes

  No

  N/A

• IS THERE TAKEAWAY CUTLERY & NAPKINS AVAILABLE?

  Yes

  No

  N/A

• IS THERE A DESIGNATED CLICK & COLLECT WAITING AREA? IS THIS SPACE CLEAN AND INVITING?

  Yes

  No

  N/A

• CONDIMENT AREA

• ARE ALL LARGE & SMALL SAUCES AVAILABLE AND IN ABUNDANCE?

  Yes

  No

  N/A

• DO ALL SAUCES HAVE A NOZZLE?

  Yes

  No

  N/A

• ARE EXTRAS AVAILABLE SUCH AS SALT SHAKERS/PEPPER GRINDERS/NAPKINS

  Yes

  No

  N/A

• HAS THE VUSA SAUCE SEPERATED?

  Yes

  No

  N/A

• ARE ALL CUTLERY POTS CLEAN AND FULL OF CLEAN CUTLERY?

  Yes

  No

  N/A

• ARE PLATES AVAILABLE, CLEAN AND DRY?

  Yes

  No

  N/A

• IS THE SAUCE SHELF CLEAN OF CHILLI FLAKES?

  Yes

  No

  N/A

• ARE THERE KETCHUP BOTTLES AVAILABLE AND NOT ALL EMPTY

  Yes

  No

  N/A

• ARE ALL THE MACHINES BEIGN CLEANED PROPERLY AND IN GOOD WORKING ORDER?

  Yes

  No

  N/A

• IS THE HAND SINK STOCKED UP WITH HAND TOWELS AND SOAP?

  Yes

  No

  N/A

• IS THE YOGHURT MACHINE LABELLED WITH THE CURRENT FLAVOUR?

  Yes

  No

  N/A

• GENERAL

  Yes

  No

  N/A

• ARE POSTER FRAMES CURRENT AND THE GLASS CLEAN?

  Yes

  No

  N/A

• ARE CORRIDOR FLOORS & WALLS CLEAN?

  Yes

  No

  N/A

• NO STAFF IN UNIFORM ON BREAK AND NO STAFF BELONGINGS LEFT OUT

  Yes

  No

  N/A

• ANY FLIES AROUND THE RESTAURANT?

  Yes

  No

  N/A

• NO HAND WRITTEN NOTES ANYWHERE FOR STOCK SHORTAGES/EQUIPMENT OUT OF USE

  Yes

  No

  N/A

• ANY DOORS LEFT OPEN TO UNSIGHTLY BOH AREAS?

  Yes

  No

  N/A

• TOILETS

  Yes

  No

  N/A

• ARE THE TOILETS CLEAN AND SMELL FRESH?

  Yes

  No

  N/A

• IS THE MIRROR CLEAN AND SMEAR FREE?

  Yes

  No

  N/A

• ALL LIGHTBULBS WORKING?

  Yes

  No

  N/A

• IS THERE TOILET ROLL AVAILABLE VIA A DISPENSER THAT’S FIXED TO THE WALL?

  Yes

  No

  N/A

• IS THERE AN AVAILABLE SOAP DISPENSER THAT IS FULL AND ATTACHED TO THE WALL?

  Yes

  No

  N/A

• ARE THE SINKS/TAPS CLEAN AND LIMESCALE FREE?

  Yes

  No

  N/A

• IS THE HAND DRYER CLEAN AND IN GOOD WORKING ORDER?

  Yes

  No

  N/A

• ARE THE TOILET PEDESTALS CLEAN AND SCUFF FREE?

  Yes

  No

  N/A

• ANY WOODWORK/LEDGES FREE FROM DUST BUILD UP?

  Yes

  No

  N/A

• ARE ANY TOILET SEATS CRACKED/WOBBLY?

  Yes

  No

  N/A

• IS THE VENT DUST FREE?

  Yes

  No

  N/A