Customer Feedback Form

• Completed on:

  Date

• Customer name:

Website Experience

• Did the website load fast?

  Yes

  No

  N/A

• Was it easy to navigate the website?

  Yes

  No

  N/A

• Rate the website's overall design

Online Catalog

• Were all the items displayed on the website available for purchase and order? (except for items clearly stated as unavailable or sold out)

  Yes

  No

  N/A

• Do you wish there was a wider selection of items?

  Yes

  No

  N/A

• Do you wish the selection of items had more variety?

  Yes

  No

  N/A

• For wearable items (clothing), was it easy to find your size? Was a size guide provided?

  Yes

  No

  N/A

• For cosmetics items (makeup and skincare), did the website provide the full ingredient list of the product?

  Yes

  No

  N/A

• For cosmetics items (makeup and skincare), did the website provide the volume or weight (fl. oz, ml, g) of the product?

  Yes

  No

  N/A

Order and Delivery

• Was it easy to order from the website?

  Yes

  No

  N/A

• Were there no issues with payment?

  Yes

  No

  N/A

• Did you receive updates on the status of your order? (Order Placed, Order Processed, Order Shipped, etc.)

  Yes

  No

  N/A

• Did the order arrive on the estimated date or within the estimated time frame (3-5 business days, etc.)?

  Yes

  No

  N/A

• Were there no issues with receiving your order/the delivery process <br>(such as courier used)?

  Yes

  No

  N/A

• Did your order arrive without any damage or physical defects?

  Yes

  No

  N/A

• Was your order packaged well? Did the packaging keep it secure and protected?

  Yes

  No

  N/A

• Do you think the packaging was excessive or not eco-friendly?

  Yes

  No

  N/A

• Thank you for giving us your feedback!

• Email address (optional)

• Contact number (optional)