Title Page
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Date of Audit
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Auditor
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Shop Name
Customer Visit
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Manager on Duty's Name
Exterior
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Awning out and it good repair
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A Board displaying correct POS
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Windows Clean
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Outdoor Furniture Clean + Clear
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Pavement Litter Free
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Signage Clean and all lights working
Paperwork
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Task Manager up to date since last visit
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Food Bible up to date + organised
Shop Setting
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Tables cleared, cleaned + wiped within 3 minutes
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Floor swept
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High levels dust free
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Light Bulbs workings
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Music at appropriate volume
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Temperature at right level
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Correct marketing campaign POS
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Other areas worth comment
Customer Experience
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Hooligans are offering warm welcomes + fond farewells to all customers on entering/leaving the shop
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Customers are the Hooligans first priority every time?
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Hooligan on Till is referring to the app
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Hooligans are offering customers an additional item
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Hooligans are directing customers to wait at the coffee collection point
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Hooligans are applying latte art to all drinks
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Barista interacting with the customer whose drinks they are preparing
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Barista interacting with other customers in the queue whose drinks are not yet being prepared
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Coffee ready within 2 minutes
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Community calendar up to date for the corresponding month with a minimum of 4 local events advertised
Better Coffee
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Coffee served to Brand Standard
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Food served to Brand Standard
Famous Food
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G+G fridge volume adequate for time of day + merchandised to Brand Standard
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Savoury food display volume adequate for time of day + merchandised to Brand Standard
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Pastry stand volume adequate for time of day + merchandised to Brand Standard
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Bakery volume adequate for time of day + merchandised to Brand Standard
Toilets
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Does the shop have customer toilets?
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Were the toilets clean, well stocked and well maintained?
Exceptional Hooligans
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Are any Hooligans exceeding your expectations?
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Tell us who this was and give us a little note to tell us why
