H+H Customer Visit

When first entering, did the shop appear clean + tidy?

Is the availability in the G+G fridge adequate for the time of day and merchandised to Brand Standards?

Is the availability in the chilled bar fridge adequate for the time of day and merchandised to Brand Standards?

Is the availability in the pastry stand adequate for the time of day and merchandised to Brand Standards?

Is the availability in the bakery display adequate for the time of day and merchandised to Brand Standards?

Is the community calendar up to date for the corresponding month with 4 local events populated?

Is the Noticeboard well organised and posters contained to the board?

Are tables cleared, cleaned + wiped within 3 minutes?

Are all Hooligans offering warm welcomes + fond farewells to all customers

Is it clear that customers are the Hooligans first priority every time?

If customers need to wait, does the Hooligan thank the customer for waiting?

Does the Hooligan direct the customer to wait at the coffee collection point?

Is the Barista interacting with the customer whose drink they are preparing?

Barista interacting with other customers in the queue whose drinks are not yet being prepared?

Are customers receiving their drinks within 2 minutes?

Do the Hooligans direct the customers to the lids?

Did any of the Hooligans you observed today exceed your expectations?

If the shop you are visiting has a toilet : were the toilets clean, well stocked + well maintained?