Drive Thru Visit--JN

• Restaurant

• Conducted on

  Date

• Prepared by

Drive Thru Visit

• Were you greeted within 5 seconds at the speaker box with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Was your order confirmed at the speakerbox?

  Yes

  No

  N/A

• Were you greeted within 5 seconds at the window with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order confirmed at the window with emphasis on a special order?

  Yes

  No

  N/A

• Were you handed your drink with a straw while payment was being collected?

  Yes

  No

  N/A

• Did you receive a receipt without having to ask for one?

  Yes

  No

  N/A

• Were you offered and did you receive condiments?

  Yes

  No

  N/A

• Were you thanked or shown some form of gratitude?

  Yes

  No

  N/A

• Was your drive thru time less than 3:00?

  Yes

  No

  N/A

• Was your sandwich hot, fresh and prepared as requested?

  Yes

  No

  N/A

• Were your hash rounds/fries hot, fresh and salted (if require)?

  Yes

  No

  N/A

• Were proper wrapping procedures followed including stickers when necessary?

  Yes

  No

  N/A

• Were proper bagging procedures followed?

  Yes

  No

  N/A

• Were all employees in proper uniform including name tags, hats, etc.?

  Yes

  No

  N/A

• Were menu boards clean and in proper working order?

  Yes

  No

  N/A

• Were all exterior lights properly working?

  Yes

  No

  N/A

• Notes: