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Empire Casino, Leicester Square – Quality Inspection

General Areas

External – Two Entrance Areas

  • Sweep external entrance area (loose debris)

  • Mop all mosaic areas

  • Vacuum entrance matting

  • Remove chewing gum deposits. (impacted debris) particularly on the mosaic entrance and entrance matting just inside the doors

  • Clean and polish wall mounted signage

  • Clean down all barrier signage and stanchions

  • Clean outside bins/cigarette disposal units and empty on a daily basis

  • Add water to the cigarette disposal unit before discarding items into general refuse

  • Clean door tracking on the floor

  • Fire Exits - Outside Areas x 7

  • Polish Reception and Cloakroom desks

  • Dust Reception & Cloakroom computers, telephones and other equipment

  • Vacuum and mop all floors (including behind the reception desks)

  • Scrub or deep clean all marble flooring to keep the marble looking as it is now - If full marble restoration and maintenance programme is not introduced

  • Clean all Escalator metalwork and glass sides and plastic anti slide guards

  • Clean the grooved silver top and silver bottom landing sections of the escalators

  • Clean down the side of the escalators where there is a void area where rubbish can collect

  • Dust the marble area to the side of the escalators that is overhung by chandeliers

  • Escalator Cleaning - Maintenance program to keep on top of the dirt and debris on the escalator treads day to day. This is likely to be topped up with periodic deep cleans, which we have requested a separate quote for

  • Clean lifts

  • Vacuum the cloakroom area

  • Empty and polish all bins

  • Clean all glass and glass doors and handles

  • Spot wash doors and wash kick plates

  • Wash the skirting boards

  • Clean stainless steel handrails

  • Remove chewing gum deposits

  • Dust and wash down walls fully

  • High level dusting - to include all spotlight recesses, air vents, fire escape signs

  • Clean and polish all wall/ceiling mounted signage (marketing light boxes, restaurant signs, menu cases, directional signs, toilet signs)

  • chairs vacuumed, or wiped

  • Polish glass on the outside of merchandise cabinets

  • Pull merchandise cabinets out and clean behind and around

  • Dust plasmas

  • Disabled lift to be cleaned including glass panels

  • Dust and polish any machines (umbrella wrapping, ID scan, staff clocking in machine)

  • Dust fire extinguishers

  • Dust large vases in the recessed areas and the recessed areas themselves

  • Clean tables

Food and Beverage Areas

Common Areas

  • Vacuum all hard floor areas

  • Mop all floors

  • Scrub floors - Deep clean

  • Vacuum all carpeted floor areas daily

  • chairs vacuumed, or wiped

  • Remove all chewing gum under tables, chairs and bar top edges

  • Table and chairs to be wiped down, any metal legs to be smear free an polished

  • High level dusting - to include all spotlight recesses and air vents

  • Till workstations to be cleaned down

  • Dust and wash down walls fully

  • Spot wash doors and wash kick plates

  • Wash the skirting boards

  • Clean/polish stanchions

  • Bar front cleaned

  • Clean and polish all wall/ceiling mounted signage (marketing light boxes, restaurant signs, menu cases, directional signs, toilet signs)

  • Empty and polish all bins

  • Dust fire extinguishers

  • Dust plasmas and speakers daily

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  • Sweep all external terrace areas daily

  • Deep clean with scrubbing machine external terrace floor weekly

  • Glass entrance door from stairs to bar cleaned daily and polished

  • Glass barrier on outer balcony (inside) washed and smear free

  • Glass barrier on outer balcony (outside) and flat glass canopy cleaned

  • Glass doors and windows from bar to balcony cleaned daily (below door frame - low level)

  • High level glass from top of door frame to the ceiling

  • Clean and polish mirrors daily, includes the 2 very tall mirrors

  • Sweep and mop the marble staircase down to Leicester Square entrance daily. Keep marble looking shiny

  • Chrome foot rest at front of bar cleaned daily

Gaming

Common Areas

  • Common Areas

  • Slot machines/Electronic gaming machines cleaned and polished. Include tops of machines, money trays

  • All imitation leather gaming table surrounds to be cleaned daily. Pay particular attention to blue pens marks on cream surrounds

  • Empty and polish all bins

  • Vacuum all carpeted floor areas daily

  • Clean mobile/valet drinks tables

  • chairs vacuumed, or wiped

  • Clean static tables

  • Remove chewing gum deposits (all areas, underneath gaming tables, all chairs, restaurant tables, valet tables, under bars, slot machines)

  • High level dusting - to include all spotlight recesses, air vents and fret cut ceiling panels

  • Extreme High Level dusting -our vertical platform lift can be used if useful, as long as user has IPAF. Or another system needs to be in place

  • Dust and wash down walls fully

  • Spot wash doors and wash kick plates

  • Wash the skirting boards

  • Stair nosing's

  • Glass panels/doors cleaned inside and out

  • Wooden Screens with glass and wooden screens with cut out fret detail

  • Cashdesk areas cleaned. 2 Cashdesks, plus one air lock area and one count room. Vacuumed, bins emptied (clear sacks to be used in bins), desks cleaned and polished. Computer equipment and phones dusted and polished

  • Dust fire extinguishers

  • Dust plasmas and speakers daily

  • Clean and polish all wall/ceiling mounted signage (marketing light boxes, restaurant signs, directional signs, toilet signs)

  • Clean all ATM machines, Player Reward Machines, telephone charging machines and any other machines

  • Stainless Steel hand rails

  • Clean lifts

  • Clean small desks. (Managers Desk, Slot Techs). Empty Bins, clean and polish desk and any computer equipment and phones

  • Wall mounted and ceiling mounted light fittings/lampshades

  • Bar fronts and foot bars cleaned

  • Spot clean ceiling for drink and food spills

Dragon Lounge

  • Clean glass panelling overhanging the gaming floor (outer side) with our vertical platform lift if IPAF trained, or your own method

  • Vacuum the curtains

  • Clean curved glass window (INSIDE)

  • Clean and polish all mirrored surfaces and brass

  • Dust wall recess areas

  • Clean the outside Lisle Street Entrance. Flooring, door, signs, walls

  • Clean the outside Lisle Street Entrance canopy of debris

  • Clean the outside Lisle Street Entrance canopy glass itself

  • Clean and polish any brass

  • Dust and wipe and fake plants and pots

Vapour Bar

  • Vacuum all hard floor areas (not behind the bar)

  • Mop all floors ( not behind the bar)

  • Glassed Stairs cleaned

  • Stainless steel metalwork cleaned (side of glass stairs and in-between glass partitioning

  • Clean and polish mirrored ceiling. Spot clean stains daily that arise between cleans

Sign off

  • Client Contact Name and Signature

  • Overall how would you rate the service provided by Property Support Services

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