Audit

Section 1 - Service Standards
1 - Helpdesk

Have PSS been able to respond and resolve all RSMD objectives within appropriate time?

2 - Service Excellence

Please state innovations & initiatives below:

3 - Staff & Management
Operational Meetings

Have minutes been taken of the monthly operational meeting and circulated within a week of the meeting?

Contract Manager

With regards to management of the contract, have all requirements set in the service agreement been met & to what standard? Please add further comments below to justify your answer.

Technical Skills Training

Has all training for the month been issued suitably with records kept & future training needs planned for appropriately?

RSMD Customer Service Traning

When observing PSS operatives, has customer service been adequate and are there any improvements that could be made?

Site Staff Attendance and Cover (Holiday & Sickness)

Has cover been provided for absent operatives suitably & within appropriate time?

4 - Customer Service
Staff Behaviour

Question covered in 3.4

Staff Presentation

Is RSMD dress code being met?

Complaints

Have all written complaints been responded to within 48 hours? If answer is no, please give explanation as to why.

Section 2 - Technical Standards
5 - Standards & Operation
Quality of Cleanliness Standards
Toilets & Shower Rooms

Area kept to standard required

Kitchens and Beverage Areas

Area kept to standard required

Main & Side Entrances

Area kept to standard required

Entrance/Reception Area Glass Doors

Area kept to standard required

External Areas, Car Parks & Loading Bays

Area kept to standard required

Hard Floors including Lift Cars

Area kept to standard required

Carpets

Area kept to standard required

Entrance/Barrier Mats

Area kept to standard required

Stairs

Area kept to standard required

Lifts

Area kept to standard required

Bins

Area kept to standard required

Walls, Doors, Skirting, Screens, Partitions etc.

Area kept to standard required

Furniture

Area kept to standard required

Fire Appliances, Ledges, Cabinet & Cupboard Tops, Nameplates, Signs, Artwork Etc.

Area kept to standard required

Common Parts Not in Daily Use By Tenants

Area kept to standard required

Telephones

Area kept to standard required

Blinds

Area kept to standard required

Site Details

Name of site inspected

Supervisor informed of results?

Invoicing

Has all invoicing been submitted within appropriate timescale holding correct information?

Equipment/Storage Standards

Has all PSS equipment/storage areas been appropriately maintained, kept clean and remained accessible at all times? If possible, please provide photographic evidence of cleanliness from site inspection in media option below.

Equipment/Storage Area
Sustainability Reporting

Please provide examples of innovation with regards to sustainability that have been used this month.

Monthly Contract Meeting

Has minutes been provided provided in accordance with agreed specification

Quarterly Community Team Report

Has team report been submitted in accordance with agreed specification

6 - Contract Specification
Daily / Weekly / Fortnightly Tasks

Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

Periodic Tasks

Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

Sub-contractor Management

Have all works been carried out to meet the requirements stated in the specification, on time and to the agreed contract level.

7 - Health & Safety
Health & Safety Compliance

Is the average score a minimum of 80% on health and safety audits that have been carried out for this cluster?

Health & Safety - Annual Reviews

Are permits-to-work appropriately signed and returned, RAMS & COSHH data relevant and within date & Human Focus training also up to date?

Health & Safety - Accident and Near Miss Reporting

Have accidents and near misses identified been reported by the quickest practicable means and are records readily accessible?

Authorisation signatures
Auditor signature
Select date
Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.