Contract KPI Audit

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

• Client

  Premier Foods

Customer satisfaction and Quality

• Complaints received

  <3

  4-6

  >7

• Complaints actioned (Priority areas: Toilets, Kitchens & mtg room set-up)

  All actioned

  >90% actioned

  <90% actioned

• Compliance to Cleaning Schedule

• Response to non-conformances

  Complete in 24hrs

  Complete in 48hrs

  Complete in 72hrs

  Uncomplete

• 'Stock out' incidences

  No incidences

  1-4 incidences

  >4 incidences

• Ad hoc requirements & Periodics

  100% complete

  80-99% complete

  <80% complete

Financial

• Invoice accuracy

  Yes

  No

• Invoice timeliness

  Yes

  No

• Periodic/ad hoc invoicing up to date

  Yes

  No

Health & Safety

• Number of Accidents

  0

  1 or more

• Number of near misses

  0

  1 or more

• Number of incidents

  0

  1 or more

• PPE

  100% compliant

  <100% compliant

• Documentation - RAMS/COSHH

  Compliant

  Partial compliance

  Non-Compliant

Personnel & training

• Use of Untrained personnel

  Fully trained

  In training

  No training

• Need to use Agency

  Inducted & trained

  Induction only

  No training

  None required

• Training Matrix

  Available & current

  Not available or not current

• Training/review lapsed

  No expiries

  1+ expiry

• Uniform & appearance

  Correct uniform, all staff

  Correct uniform, partial staff

  No uniform

• Time & Attendance

  >95%

  85-95%

  <85%

Account & Site Management

• Compliance to scheduled meetings

  Yes

  No

• Contract manager staff visits

  2+ evidenced

  1 evidenced

  0 or no evidence

• Performance/HR issues

  Fully instigated

  Partially instigated

  Not instigated

  N/A