FOH Operational Summary

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

1.0 Fully Staffed, Fully Prepared

• 1.1 Fully staffed for budgeted sales.

  Yes

  No

  N/A

• 1.2 In and out times.

  Yes

  No

  N/A

• 1.3 Certified trainer board with certified trainers for all positions.

  Yes

  No

  N/A

• 1.4 Date of last trainer certification.

  Yes

  No

  N/A

• 1.5 Training materials up to date.

  Yes

  No

  N/A

• 1.6 A teach back has been conducted for the last operations or LTO meeting.

  Yes

  No

  N/A

• Additional notes

2.0 Operational Excellence

• 2.1 Slip resistant shoes.

  Yes

  No

  N/A

• 2.2 Polishing glove.

  Yes

  No

  N/A

• 2.3 Cutting glove.

  Yes

  No

  N/A

• 2.4 Back door security.

  Yes

  No

  N/A

• 2.5 Office door locked.

  Yes

  No

  N/A

• 2.6 Panic alarms in use.

  Yes

  No

  N/A

• 2.7 Buddy System.

  Yes

  No

  N/A

• 2.8 Accuracy of order.

  Yes

  No

  N/A

• 2.9 Hospitality

  Yes

  No

  N/A

• 3.0 FOH Manager Present in Dining Room.

  Yes

  No

  N/A

• 3.1 Health Inspection Ready.

  Yes

  No

  N/A

• Training observations during shift (if applicable)

• Additional Notes

3.0 Spirit and "Outback Attitude"

• 3.1 Outbacker attitudes, morale, and teamwork are excellent.

  Yes

  No

  N/A

• 3.2 Manager conducted a engaging alley rally/server check in's.

  Yes

  No

  N/A

• 3.3 Management and staff represent brand in image and attire.

  Yes

  No

  N/A

• 3.4 Fun and hospitality is apparent.

  Yes

  No

  N/A

• Additional Notes

4.0 Pace

• 4.1 Daily intense window management by salaried manager only.

  Yes

  No

  N/A

• 4.2 Proper supply levels.

  Yes

  No

  N/A

• 4.3 Adherence to timing standards by management team & staff.

  Yes

  No

  N/A

• 4.4 Management team & staff work with a sense of urgency.

  Yes

  No

  N/A

• Additional Notes

5.0 Fiscal Responsibility

• 5.1 Liquor beer and wine cost controls.

  Yes

  No

  N/A

• 5.2 Table Tracker - Seating Efficiency

  Yes

  No

  N/A

• 5.3 Sales Building - Salesmanship / Contests

  Yes

  No

  N/A

• 5.4 Waste - Energy, Supplies, etc.

  Yes

  No

  N/A

6.0 Strengths ,Opportunities and Game Plans. Top 3 Shift Focus Strenghts.

• 6.1

• 6.2

• 6.3

7.0 Top 3 Shift Focus Opportunities

• 7.1

• 7.1 Game Plan

• 7.2

• 7.2 Game Plan

• 7.3

• 7.3 Game Plan

• Additional Notes

• Add media

  Media