Title Page
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Conducted on
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Prepared by
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Location
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When approaching and/or entering the spa, there is a strong sense of arrival in terms of design and/or notable elements
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All public areas have an extremely fresh, comfortable atmosphere at all times during the spa visit
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There is always a strong sense of calm throughout all public areas of the spa
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The public spaces at the spa are generously spacious and thoughtfully laid out
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Co-ed relaxation lounges and/or waiting areas are available
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Separate men's and women's relaxation lounges and/or waiting areas are available
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Staff within the public areas comport themselves professionally, with discretion and complete respect for the guest's space and privacy
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Staff within the public areas are exceptionally polite when speaking with the guest
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Staff does not decline any request without offering appropriate alternatives
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The locker rooms and grooming areas are extremely clean and in excellent condition. Untidy conditions are regularly tended to
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Hot water, strong pressure and no vacillating water temperatures are present in showers
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Separate male and female steam and sauna or equivalent facilities are available and in working order
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Showers are extremely clean and hygienic in appearance and in excellent condition
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Communal wet facilities are extremely clean and hygienic in appearance and in excellent condition
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Amenities are always plentifully stocked and conveniently and attractively displayed in showers and dressing areas
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Spa amenities (i.e. shampoo, conditioner, lotion, etc.) are exceptionally luxurious in quality
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Liquid soap, shampoo and conditioner are available in all showers; body lotion, deodorant, swabs, powerful hairdryers and hair products are available in dressing areas. Shower caps are also available in women's dressing areas
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Disposable razors and shaving cream, sanitized hairbrushes and combs, face moisturizer, contact lens solution and cases and an electric curling and flat iron can be readily provided without delay
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Plentiful and appropriately sized towels are neatly arranged in convenient locations
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Robes and sandals/slippers are provided and neatly arranged
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Towels and robes are extremely soft and plush and sandals/slippers are comfortable. All items are in excellent condition
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Linens and sandals/slippers are disposed of discreetly
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Lockers are immaculate and in excellent condition
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Lockers are conveniently sized and equipped with at least one high quality multi-functioning hanger
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Water is readily available, without need for guest request, in all public areas of the spa
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A refreshment in addition to water is available in the lounge area
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A variety of exceptional refreshments is provided
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Food and beverages are well-stocked and distinctively presented in exceptionally high quality serviceware
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A variety of current and high quality reading materials are displayed in public spaces and spa suites, are in excellent condition and neat in presentation
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If provided, personal technology in the spa's public spaces enhances the pre- and post-service experience
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The furnishings in the relaxation area are exceptionally plush and inviting as well as comfortable
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The furnishings in the relaxation areas/waiting areas are clean and in excellent condition
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The overall appearance of the spa reception area is clean, orderly and well-maintained
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The use of sound, light, scent and other visual elements combine to create a unique sense of place
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The architectural and interior design style of the spa is notable in quality, interest or execution. There are no signs of remodeling done in cycles
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If available, the exterior design style of the spa is notable in quality, interest or execution and complements both the location and interior design of the spa
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All staff encountered are wearing professional, clean and well-fitted uniforms
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The staff uniforms are exceptional in design and style, but always of visibly good quality
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The relaxation and wet facilities stand out in terms of design and/or technology