Title Page

  • Conducted on

  • Prepared by

  • Location
  • When approaching and/or entering the spa, there is a strong sense of arrival in terms of design and/or notable elements

  • All public areas have an extremely fresh, comfortable atmosphere at all times during the spa visit

  • There is always a strong sense of calm throughout all public areas of the spa

  • The public spaces at the spa are generously spacious and thoughtfully laid out

  • Co-ed relaxation lounges and/or waiting areas are available

  • Separate men's and women's relaxation lounges and/or waiting areas are available

  • Staff within the public areas comport themselves professionally, with discretion and complete respect for the guest's space and privacy

  • Staff within the public areas are exceptionally polite when speaking with the guest

  • Staff does not decline any request without offering appropriate alternatives

  • The locker rooms and grooming areas are extremely clean and in excellent condition. Untidy conditions are regularly tended to

  • Hot water, strong pressure and no vacillating water temperatures are present in showers

  • Separate male and female steam and sauna or equivalent facilities are available and in working order

  • Showers are extremely clean and hygienic in appearance and in excellent condition

  • Communal wet facilities are extremely clean and hygienic in appearance and in excellent condition

  • Amenities are always plentifully stocked and conveniently and attractively displayed in showers and dressing areas

  • Spa amenities (i.e. shampoo, conditioner, lotion, etc.) are exceptionally luxurious in quality

  • Liquid soap, shampoo and conditioner are available in all showers; body lotion, deodorant, swabs, powerful hairdryers and hair products are available in dressing areas. Shower caps are also available in women's dressing areas

  • Disposable razors and shaving cream, sanitized hairbrushes and combs, face moisturizer, contact lens solution and cases and an electric curling and flat iron can be readily provided without delay

  • Plentiful and appropriately sized towels are neatly arranged in convenient locations

  • Robes and sandals/slippers are provided and neatly arranged

  • Towels and robes are extremely soft and plush and sandals/slippers are comfortable. All items are in excellent condition

  • Linens and sandals/slippers are disposed of discreetly

  • Lockers are immaculate and in excellent condition

  • Lockers are conveniently sized and equipped with at least one high quality multi-functioning hanger

  • Water is readily available, without need for guest request, in all public areas of the spa

  • A refreshment in addition to water is available in the lounge area

  • A variety of exceptional refreshments is provided

  • Food and beverages are well-stocked and distinctively presented in exceptionally high quality serviceware

  • A variety of current and high quality reading materials are displayed in public spaces and spa suites, are in excellent condition and neat in presentation

  • If provided, personal technology in the spa's public spaces enhances the pre- and post-service experience

  • The furnishings in the relaxation area are exceptionally plush and inviting as well as comfortable

  • The furnishings in the relaxation areas/waiting areas are clean and in excellent condition

  • The overall appearance of the spa reception area is clean, orderly and well-maintained

  • The use of sound, light, scent and other visual elements combine to create a unique sense of place

  • The architectural and interior design style of the spa is notable in quality, interest or execution. There are no signs of remodeling done in cycles

  • If available, the exterior design style of the spa is notable in quality, interest or execution and complements both the location and interior design of the spa

  • All staff encountered are wearing professional, clean and well-fitted uniforms

  • The staff uniforms are exceptional in design and style, but always of visibly good quality

  • The relaxation and wet facilities stand out in terms of design and/or technology

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