Fresh Eyes Audit

• Audit Title

• Conducted on

  Date

• Prepared by

• Location
  Address

Welcome

• Is welcome signage clean and in a good state of repair?

  Yes

  No

  N/A

• Is landscaping on arrival to the centre well maintained and free of litter?

  Yes

  No

  N/A

• Is navigation from the centre entrance into the car parks clear?

  Yes

  No

  N/A

• In the car parks, are disabled and parent and child bays clearly marked?

  Yes

  No

  N/A

• From the car park to the entrance is the area clear of litter and/or cigarette ends?

  Yes

  No

  N/A

Landscaping

• Do the landscaping and trees look healthy and well maintained?

  Yes

  No

  N/A

• Are these areas free from litter?

  Yes

  No

  N/A

• Are all areas free from green mold and moss?

  Yes

  No

  N/A

• Do planted areas provide colour?

  Yes

  No

  N/A

• Are hanging baskets and planters presentable?

  Yes

  No

  N/A

Walkways

• Are walkways clean and clear of litter and/or chewing gum?

  Yes

  No

  N/A

• Are walkway areas clear of excessive leaf debris?

  Yes

  No

  N/A

• Are all areas free from green mold or moss?

  Yes

  No

  N/A

• Do rubbish bins appear to have been emptied recently?

  Yes

  No

  N/A

• Have you seen cleaning staff while moving around the centre?

  Yes

  No

  N/A

• Are customer benches clean and well maintained?

  Yes

  No

  N/A

• Are mall slabs in good condition and free from cracks or obvious damage?

  Yes

  No

  N/A

• Is external stonework and/or woodwork clean and in good condition?

  Yes

  No

  N/A

• Is music playing?

  Yes

  No

  N/A

• Are centre communication tools visible, clean and free of scuffs and marks?

  Yes

  No

  N/A

• Is the mall free from slip/trip hazards?

  Yes

  No

  N/A

• Are all surfaces well decorated with no evidence of dust/cobwebs?

  Yes

  No

  N/A

• Do all high-level structures appear to be clean and free from dust and cobwebs?

  Yes

  No

  N/A

Toilets

• Is the signage to the toilets visible and clean?

  Yes

  No

  N/A

• Is music playing in the toilets?

  Yes

  No

  N/A

• Are there flowers in the toilets?

  Yes

  No

  N/A

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Is there evidence that the toilets have been cleaned recently?

  Yes

  No

  N/A

• Are the soap dispensers and/or paper towel dispensers clean, functioning and stocked?

  Yes

  No

  N/A

• Are the areas under the hand dryers/paper towel dispensers clean?

  Yes

  No

  N/A

• Are the tiles in the toilets in good condition and free from cracks or obvious damage?

  Yes

  No

  N/A

Information Desk

• Are visitors to the information desk given a warm and friendly greeting?

  Yes

  No

  N/A

• Is there evidence of enquiries being answered to the customers complete satisfaction?

  Yes

  No

  N/A

• Are the team members smartly dressed and well presented?

  Yes

  No

  N/A

• Are store directories available?

  Yes

  No

  N/A

• Are store directories up to date?

  Yes

  No

  N/A

• Are umbrellas available at the information desk for customers to purchase?

  Yes

  No

  N/A

• Are the kids cabs clean and well maintained?

  Yes

  No

  N/A

• Where applicable is fresh drinking water available for dogs?

  Yes

  No

  N/A

Malls/Walkways

• Are mall maps/posters up to date?

  Yes

  No

  N/A

• Are store directories available?

  Yes

  No

  N/A

Play Area

• Is the play area in a good state of repair?

  Yes

  No

  N/A

• Is the play area free of litter?

  Yes

  No

  N/A

• Is play equipment clean and free of markings and mold?

  Yes

  No

  N/A

• Is safety flooring in good condition?

  Yes

  No

  N/A

• Is the lighting in the play area in good working order?

  Yes

  No

  N/A

• Is relevant safety signage in place?

  Yes

  No

  N/A

Store Exteriors

• Is all brand signage accurate?

  Yes

  No

  N/A

• Is all signage clean and in a good state of repair?

  Yes

  No

  N/A

• Are all windows and fascias in a good state of repair?

  Yes

  No

  N/A

• Are all windows and fascias clean and free of cobwebs?

  Yes

  No

  N/A

• If applicable is all exterior signage correctly illuminated?

  Yes

  No

  N/A

• Are all doors unlocked and open (weather permitting)?

  Yes

  No

  N/A

• Are entry mats clean and well maintained?

  Yes

  No

  N/A

• Are door handles and finger plates clean?

  Yes

  No

  N/A

• Do all store windows appear to have been professionally cleaned?

  Yes

  No

  N/A

• Are all store window promotions current and relevant?

  Yes

  No

  N/A

• Are windows clear of signage that uses suction devices or self adhesives?

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Are all windows free of handwritten signage?

  Yes

  No

  N/A

• Is dual pricing evident in all windows?

  Yes

  No

  N/A

• Are all window lights in working order?

  Yes

  No

  N/A

• Are windows free of unnecessary messaging such as website addresses and payment methods?

  Yes

  No

  N/A

Food Court/Outside Seating Areas

• Are the planters/landscaping areas in good condition?

  Yes

  No

  N/A

• Is the seating clean and in good repair?

  Yes

  No

  N/A

• Are the tables clean, tidy and well serviced?

  Yes

  No

  N/A

• Is there evidence of tables being cleared regularly?

  Yes

  No

  N/A

• Overall do the outside areas/food courts appear to be clean and well maintained?

  Yes

  No

  N/A

Safety and Security

• Have you seen security staff whilst moving around the centre?

  Yes

  No

  N/A

• Do the security staff look smart and presentable?

  Yes

  No

  N/A

• Is there appropriate customer information signage around any maintenance or building works?

  Yes

  No

  N/A

• Have all tools or building materials been cleared away?

  Yes

  No

  N/A

Service Areas

• Is the area clean, tidy and weed free?

  Yes

  No

  N/A

• Are designated smoking areas clean and tidy?

  Yes

  No

  N/A

• Is directional signage in place for evacuation?

  Yes

  No

  N/A

• Are fire exit routes kept free from obstruction?

  Yes

  No

  N/A