Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Entrance, Car Parks & Trolleys
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Parking bays near the store have vivid road markings, paying particular attention to Disabled and Parent & Child bays.
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Staff park away from the front of the store and have their own designated zone to park in.
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There is a sufficient amount of clean trollies for our customers.
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There are no abandoned trollies in the car park/surrounding areas of the store
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Trolley bays are clean, tidy and easy to navigate.
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Customers can select a clean basket as they enter the store.
Cafe & Customer Facilities
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All taps are working and without leaks.
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All hand dryers are in good working order.
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All cubicles lock and are free of vandalism.
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Soap is available from a Company issued dispenser.
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Floors, walls and mirrors and free from dirt, smears, damage and vandalism.
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Baby Changing facilities are well stocked of wipes, nappies and blue roll and are clean and fit for purpose.
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Windows and mezzanine glass around the cafe is clean with no streaks or dirt.
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Tables are clean and clutter free for customers to sit at.
Irritants
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Any next steps sent down via Workplan from an accident have been actioned.
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Staff no the full Overcharge process from start to finish, including how to report it on CSD.
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Clean baskets are available on the First Floor.
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A clear process for till support is in place for fluctuations in trade and is reacted to timely.
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Every area is wide enough for a double buggy to pass through with easy.
Customer Viewpoint
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The Customer Viewpoint board is updated with the most recent results and action plan.
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Staff know the stores Customer Viewpoint result and can describe and builds from it.
Tech Support
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The Tech Team know how to access their TTS account
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The TTS account is regularly used and is the main account for the team.
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All trading hours are covered by at least one member of the Tech Team.
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The Tech Desk is clean and clutter free.
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There is sufficient information/leaflets/POS communicating the services we can offer to our customers.
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The Tech Team know their most recent Mystery Shop result and action plan that came from it.
Management Team Acknowledge Their Customers
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Management acknowledge and interact with their customers as they go about their duties.
Fitting Rooms
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Fitting Rooms are accessible at all times.
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Fitting rooms are manned, as a minimum, between 10am-7pm.
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Mirrors, floors, walls, and doors are clean from dust and dirt.
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Cubicles and surround areas are free from damage.
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Put backs are stored in a controlled and visually pleasing manner.
Front End
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Colleagues are wearing a name badge.
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Colleagues are dressed for service.
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The correct consumables are available to help serve our customers.
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The area and its surrounds are clean and clutter free.
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All tills are in working order.
Self Serve
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Colleagues are wearing a name badge.
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Colleagues are dressed for service.
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The correct consumables are available to help serve our customers.
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The area and its surrounds are clean and clutter free.
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All tills are in working order.
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There is a colleague dedicated to supporting our customers through Self Serve.
Customer Service Desk
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Colleagues are wearing a name badge.
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Colleagues are dressed for service.
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The correct consumables are available to help serve our customers.
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The area and its surrounds are clean and clutter free.
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All tills are in working order.
Click & Collect
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Colleagues are wearing a name badge.
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Colleagues are dressed for service.
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The correct consumables are available to help serve our customers.
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The area and its surrounds are clean and clutter free.
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All tills are in working order.
