Goodwill Sales Floor Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Select date

  Date
• Location
  Address

First Impression

• Is the parking lot clean?

  Yes

  No

  N/A

• Are the windows and doors clean ?

  Yes

  No

  N/A

• Is the parking lot clear of buggies?

  Yes

  No

  N/A

• Is return policy posted?

  Yes

  No

  N/A

• Is the sales floor set to current season?

  Yes

  No

  N/A

Cashwrap

• Are the cashwraps clean and free from dust and clutter?<br>

  Yes

  No

  N/A

• Are the cases set to a theme and do they looked planned?<br>

  Yes

  No

  N/A

• Do they have matching linen accents to offset the items on the case bottom and shelving?

  Yes

  No

  N/A

• Is store signage correct?

  Yes

  No

  N/A

Salesfloor

• Are the clothing racks full and colorized?

  Yes

  No

  N/A

• How many light racks does the store have?

  Select 0-5 6-10 11-15 16-20 more than 20

  • 0-5
  • 6-10
  • 11-15
  • 16-20
  • more than 20

• Are the toppers colorized, neat and full?

  Yes

  No

  N/A

• How many light toppers does the store have ?

  Select 0-5 6-10 11-15 16-20 more than 20

  • 0-5
  • 6-10
  • 11-15
  • 16-20
  • more than 20

• How many rejected salvage quality pieces in a 5 ft Women's clothing section?

  Select 0-5 6-10 11-15 16-20 more than 20

  • 0-5
  • 6-10
  • 11-15
  • 16-20
  • more than 20

• How many rejected salvage quality pieces in a 5ft Men's section?

  Select 0-5 6-10 11-15 16-20 more than 20

  • 0-5
  • 6-10
  • 11-15
  • 16-20
  • more than 20

• How many rejected quality pieces in a 5ft kid's section?

  Select 0-5 6-10 11-15 16-20 more than 20

  • 0-5
  • 6-10
  • 11-15
  • 16-20
  • more than 20

• Are the shoes colorized, good quality and full?

  Yes

  No

  N/A

• Are the high quality shoes marked up?

  Yes

  No

  N/A

• Are the electrical cords rubberbanded?

  Yes

  No

  N/A

• Is the furniture area organized and safe?

  Yes

  No

  N/A

• Are the linens colorized and hung in an orderly fashion?

  Yes

  No

  N/A

• Is all furniture priced with an our price tag or sold tag?

  Yes

  No

  N/A

Customer Service

• Are associates smiling and announcing the tag sale as customers enter?

  Yes

  No

  N/A

• Are customers being greeted as they enter the store?

  Yes

  No

  N/A

• Is good customer service being given to customers they encounter within 10 feet?

  Yes

  No

  N/A

• Are all customers thanked, given a receipt and asked to shop again?

  Yes

  No

  N/A

• Are associates dressed properly in their goodwill uniform?

  Yes

  No

  N/A

Housekeeping and Facilities

• Is the sales floor swept and mopped?

  Yes

  No

  N/A

• Is the sale floor free of pricing stickers on the floor?

  Yes

  No

  N/A

• Are the restrooms clean and well stocked?

  Yes

  No

  N/A

• Are the fixtures free of dust?

  Yes

  No

  N/A

• Does the Salesfloor have any facilities issues that have not been reported?

  Yes

  No

  N/A

Safety

• Are all fire exits clear of items?

  Yes

  No

  N/A

• Are all aisles free of clutter and safe?

  Yes

  No

  N/A

• Are all fire extinguishers clear and free of items within a 3ft section?

  Yes

  No

  N/A

• Are the items in the toppers safe?

  Yes

  No

  N/A