Guest Experience Walkthrough

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Location
  Address

Outside/Exterior/Entrance

• Parking lot and exterior/perimeter of building is clean and well kept.

  Good

  Fair

  Poor

  N/A

• Are the lobby windows and window sills clean and free of finger prints

  Good

  Fair

  Poor

  N/A

• Airlock is free of cobwebs

  Good

  Fair

  Poor

  N/A

• All exterior ad material is up to date, consistent with brand standards and displayed professionally

  Good

  Fair

  Poor

  N/A

• Building exterior signage and lights are on when dusk or dark outside

  Good

  Fair

  Poor

  N/A

• Outside trash cans are emptied

  Good

  Fair

  Poor

  N/A

Lobby/Box Office/Hallways

• Music on, appropriate station and volume

  Good

  Fair

  Poor

  N/A

• Floors, walls and ceiling are clean

  Good

  Fair

  Poor

  N/A

• All fixtures, furniture, counters and cabinets are clean and organized (clutter free)

  Good

  Fair

  Poor

  N/A

• All POS, kiosks monitors and printers working

  Good

  Fair

  Poor

  N/A

• All marketing material up to date

  Good

  Fair

  Poor

  N/A

Employees

• All staff in in proper uniform and wearing a nametag

  Good

  Fair

  Poor

  N/A

• Staff is present to the guest, guests are not made to wait and wonder where staff is

  Good

  Fair

  Poor

  N/A

• Staff is welcoming, friendly, and greeting the guest. Eye contact is made and engagement is obvious

  Good

  Fair

  Poor

  N/A

• Staff is staying productive

  Good

  Fair

  Poor

  N/A

• Is the manager on duty on the floor and present when business dictates

  Good

  Fair

  Poor

  N/A

Concessions

• Counters are clean and free of clutter

  Good

  Fair

  Poor

  N/A

• Staff is wearing gloves when handling food

  Good

  Fair

  Poor

  N/A

• Staff is asking guests if they are loyalty members

  Good

  Fair

  Poor

  N/A

• Staff is asking guests if they would like real butter when popcorn is ordered

  Good

  Fair

  Poor

  N/A

• Visible kitchen area is clean and clutter free

  Good

  Fair

  Poor

  N/A

• Freestyle and lobby trashcans are empty

  Good

  Fair

  Poor

  N/A

• Freestyle machine area is clean, stocked, free of clutter

  Good

  Fair

  Poor

  N/A

• Concession monitors working properly and have correct pricing

  Good

  Fair

  Poor

  N/A

Restrooms

• All lights are on and working properly

  Good

  Fair

  Poor

  N/A

• Mirrors are clean and streak free

  Good

  Fair

  Poor

  N/A

• Counter is clean and free of water and debris

  Good

  Fair

  Poor

  N/A

• All toilets and urinals are clean

  Good

  Fair

  Poor

  N/A

• Floors, walls, partitions and ceiling are clean

  Good

  Fair

  Poor

  N/A

• Paper towel dispensers and soap dispensers are in good working order and are properly stocked

  Good

  Fair

  Poor

  N/A

• No foul odors are present

  Good

  Fair

  Poor

  N/A

• Trash cans emptied and not overflowing

  Good

  Fair

  Poor

  N/A

Bar

• TV’s on, appropriate station and volume

  Good

  Fair

  Poor

  N/A

• All fixtures, furniture, counters and cabinets are clean and organized (clutter free)

  Good

  Fair

  Poor

  N/A

• Bar top and tables are clean, bussed in an appropriate amount of time

  Good

  Fair

  Poor

  N/A

• All liquor is properly displayed and menus are current and up to date

  Good

  Fair

  Poor

  N/A

• Bartender is carding all guests according to Emagine policy

  Good

  Fair

  Poor

  N/A

Theaters

• All lighting in the theater is illuminated

  Good

  Fair

  Poor

  N/A

• Floors, carpets, walls, and ceiling are clean

  Good

  Fair

  Poor

  N/A

• Chairs are clean and in good working condition

  Good

  Fair

  Poor

  N/A

• Temperature is comfortable

  Good

  Fair

  Poor

  N/A

• Presentation is up to standards, volume is appropriate

  Good

  Fair

  Poor

  N/A

• Theater poster case is up to date and working

  Good

  Fair

  Poor

  N/A

• Theater trashcans emptied

  Good

  Fair

  Poor

  N/A