INTERNAL AUDIT

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Cabin Operations (CAB) Applicability Section 5 addresses the safety and security requirements associated with the passenger cabin. This section is only applicable to an operator that conducts passenger flights with or without cabin crew. Specifications applicable to the carriage of supernumeraries are located in Section 2 (FLT) of this manual. Individual provisions in this section all begin with a conditional phrase (“If the Operator”...) and are applicable to an operator that meets the condition(s) stated in the phrase. Where an operator outsources the performance of cabin operations functions to external service providers, the operator retains overall responsibility for such functions, and must demonstrate processes for monitoring applicable external service providers in accordance with CAB 1.10.2. Additional specifications applicable to passenger flights without cabin crew are located in Section 2 (FLT) of this manual. General Guidance Definitions of technical terms used in this ISM Section 5, as well as the meaning of abbreviations and acronyms, are found in the IATA Reference Manual for Audit Programs (IRM).

MANAGEMENT AND CONTROL

CAB 1.1.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a management system for the cabin operations organization that ensures control of cabin crew operations in the passenger cabin and the management of safety and security outcomes. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed management system structure for cabin operations. ☐ Interviewed manager of CAB operations. ☐ Assessed status of conformity with all other CAB management system ISARPs. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.1.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have a manager for cabin operations that: 1. If required, is a nominated official acceptable to the Authority; 2. Has the authority and is responsible for the management and supervision of all cabin operations activities; 3. Is accountable to senior management for ensuring the safety and security of cabin operations. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified manager for cabin operations. ☐ Examined regulatory requirement for nominated official as manager for cabin operations. ☐ Examined job description of manager for cabin operations (authority/ accountabilities/ responsibilities). ☐ Interviewed manager of cabin operations. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.1 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure the cabin operations management system defines the authorities and responsibilities of management and non-management personnel throughout the cabin operations organization that perform functions relevant to the safety or security of cabin operations. The management system shall also specify: 1. The levels of management with the authority to make decisions that affect the safety and/or security of cabin operations; 2. Responsibilities for ensuring cabin operations are conducted in accordance with applicable regulations and standards of the Operator. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed defined management/ non-management authorities and responsibilities throughout the cabin operations organization. ☐ Interviewed cabin operations manager and/or designated management representative(s). ☐ Examined job descriptions of selected management/ non-management personnel in cabin operations. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process for the delegation of duties within the cabin operations management system that ensures managerial continuity is maintained when operational managers, including nominated post holders, if applicable, are absent from the workplace. (GM

Auditor comments and References
Auditor Actions ☐ Identified/Assessed processes for delegation of duties when cabin operations managers are absent. ☐ Interviewed cabin operations manager and/or designated management representative(s). ☐ Examined example(s) of delegation of duties due to absence of managers. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.3 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure a delegation of authority and assignment of responsibility within the management system for liaison with regulatory authorities, original equipment manufacturers and other external entities relevant to cabin operations. (G

Auditor comments and References
Auditor Actions ☐ Identified cabin operations management individuals with authority for liaison with regulators and other external entities. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Sampled examples of liaison with regulators and other external entities. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.4 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure the duties and responsibilities of cabin crew members are defined and described in the Operations Manual (OM). (G

Auditor comments and References
Auditor Actions ☐ Identified/Assessed defined cabin crew member duties and responsibilities in the OM. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.5 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure cabin crew members maintain familiarity with laws, regulations and procedures pertinent to the performance of their duties. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed method for ensuring cabin crew members maintain familiarity with applicable laws, regulation and procedures. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.2.6 If the Operator conducts passenger flights with cabin crew, the Operator shall have a policy that addresses the use of psychoactive substances by cabin crew members, which, as a minimum: 1. Prohibits the exercise of duties while under the influence of psychoactive substances unless properly prescribed by a physician and accepted by either the Operator or a physician designated by the Operator; 2. Prohibits the problematic use of psychoactive substances; 3. Requires personnel who are identified as engaging in any kind of problematic use of psychoactive substances to be removed from cabin crew operational functions; 4. Conforms to the requirements of the Authority. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed policy that addresses use of psychoactive substances by cabin crew members. ☐ Examined regulatory requirement applicable to the use of psychoactive substances by cabin crew members. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined process for dealing with cabin crew members identified as using psychoactive substances. ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.3.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a communication system that enables and ensures an exchange of information relevant to the conduct of cabin operations throughout the cabin operations management system and in all areas where operations are conducted. (GM) ◄

Auditor comments and References
Auditor Action ☐ Identified/Assessed system(s) for communication of information relevant to operations within the cabin operations organization. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined examples of information communication/ transfer in cabin operations. ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.3.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have processes to ensure information relevant to cabin crew policies, procedures and responsibilities is communicated to all cabin crew members, and to ensure essential operational information or guidance is communicated to the cabin crew prior to each flight. (GM

Auditor comments and References
Auditor Action ☐ Identified/Assessed process(es) for communication of information relevant policies/ procedures/ responsibilities to cabin crew members prior to each flight. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined examples of information provided to cabin crew members prior to flight. ☐ Observed line flight cabin operations (focus: preflight preparation). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.4.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have the necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy cabin operations safety and security requirements. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Observed/Assessed physical facilities/ workspace/ equipment/ work environment. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.4.2 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure management and non-management positions within the cabin operations organization that require the performance of functions relevant to the safety or security of cabin operations are filled by personnel on the basis of knowledge, skills, training and experience appropriate for the position. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed standards and processes for selection of personnel in functions relevant to safety/ security in cabin operations. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Interviewed personnel that perform functions relevant to the safety/ security of in cabin operations. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.5.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a system for the management and control of cabin operations documentation and/or data used directly in the conduct or support of operations. Such system shall include elements as specified in ORG 2.1.1. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed management and control system for documentation and data used in cabin operations. ☐ Identified/Assessed process(es) for distribution of cabin operations manual (OM) to external service providers that conduct outsourced cabin operational functions. ☐ Interviewed responsible management representative/ person(s) responsible for management and control of cabin operations documentation. ☐ Examined selected parts of the OM. ☐ Examined recent revisions to the OM. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.5.3 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure documentation used in the conduct or support of cabin operations: 1. Contains legible and accurate information; 2. Is written in language(s) understood by cabin operations personnel; 3. Is presented in a format appropriate for use by cabin operations personnel; 4. If applicable, is accepted or approved by the Authority. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed management and control system for documentation used in cabin operations. ☐ Interviewed responsible management representative(s). ☐ Examined selected parts of the cabin OM (focus: legibility/ accuracy/ format; approval as applicable). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have an Operations Manual (OM), which may be issued in separate parts, that contains the policies, procedures and other guidance or information necessary for cabin crew members to perform their duties and be in compliance with applicable regulations, laws, rules and Operator standards. The content of the OM shall be in accordance with specifications in Table 5.1. (G

Auditor comments and References
Auditor Actions ☐ Identified/Assessed cabin OM or, if applicable, separate documents that comprise the OM. ☐ Interviewed responsible management representative(s). ☐ Examined selected sections or parts of the cabin OM. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.2 If the Operator conducts passenger flights with cabin crew, and if required by the Authority, the Operator shall have a process to ensure the OM, including updates and revisions, is submitted for acceptance or approval. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed process(es) for submission of OM, including updates/ revisions, to Authority for acceptance/ approval. ☐ Interviewed responsible management representative(s). ☐ Examined examples of acceptance/ approvals of recent revisions to the cabin (OM). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.3 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure cabin crew members are issued or have direct access to, as a minimum, those parts of the OM that address duties and responsibilities relevant to the safety and security of cabin operations. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed process(es) for ensuring cabin crew members are issued or have direct access to relevant parts of cabin OM. ☐ Interviewed cabin operations manager and/or designated management representative(s). ☐ Examined parts of OM that require direct access by cabin crew members during flight. ☐ Observed line flight cabin operations (focus: cabin crew member access to OM). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.4 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure holders of the OM enter the most current amendments or revisions into the manual and maintain the manual in an up-to-date condition. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed process(es) that ensure cabin crew members have access to current amendments to OM. ☐ Identified/Assessed process(es) for distribution of OM amendments to applicable external service providers. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined parts of OM that require direct access by cabin crew members during flight. ☐ Observed line flight cabin operations (focus: revision status of cabin crew member OMs). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.5 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure a minimum of one complete version of the OM as specified in CAB 1.6.1 is accessible on board the aircraft for passenger flights and located in a manner that provides for: 1. If used directly for the conduct of cabin operations, immediate access by each cabin crew member; 2. If utilized as a reference document only, unobstructed access by the cabin crew. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed onboard availability/ access of OM to cabin crew members. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Observed line flight cabin operations (focus: cabin crew member access to OM). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.5 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure a minimum of one complete version of the OM as specified in CAB 1.6.1 is accessible on board the aircraft for passenger flights and located in a manner that provides for: 1. If used directly for the conduct of cabin operations, immediate access by each cabin crew member; 2. If utilized as a reference document only, unobstructed access by the cabin crew. (GM)

Auditor comments and References
Auditor Actions ☐ Identified/Assessed onboard availability/ access of OM to cabin crew members. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Observed line flight cabin operations (focus: cabin crew member access to OM). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.6 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure information in the OM pertaining to cabin crew duties and responsibilities is published in the designated common language(s) of the Operator, as specified in CAB 3.1.3.

Auditor comments and References
Auditor Actions ☐ Identified/Assessed use of designated common language(s) to present OM information pertaining to cabin crew duties/ responsibilities. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined parts of OM published in designated common language. ☐ Observed line flight cabin operations (focus: designated common language in OM). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.6.7 If the Operator conducts passenger flights with cabin crew, and publishes a practical manual for use by the cabin crew in the performance of cabin operations duties, the Operator shall ensure one or more copies of the up-to-date practical manual are onboard the aircraft for passenger flights and located in a manner that provides for immediate access by each cabin crew member. (GM

Auditor comments and References
Auditor Actions ☐ Identified/Assessed onboard availability/ access of practical manual to cabin crew members. ☐ Interviewed cabin operations manager/ designated management representative(s). ☐ Examined practical manual used by cabin crew members. ☐ Observed line flight cabin operations (focus: access to practical manual). ☐ Interviewed non-management cabin crew members. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.7.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a system for the management and control of cabin operations records to ensure the content and retention of such records is in accordance with requirements of the Authority, as applicable, and to ensure operational records are subjected to standardized processes for: 1. Identification; 2. Legibility; 3. Maintenance; 4. Retention and retrieval; 5. Protection and security; 6. Disposal or deletion (electronic records). (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed management and control system for operational records in cabin operations. ☐ Examined regulatory requirement(s) for management/ control of operational records in cabin operations. ☐ Interviewed responsible management representative(s). ☐ Examined selected operational records in cabin operations. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.7.2 If the Operator conducts passenger flights with cabin crew, and utilizes an electronic system for the management and control of cabin operations records, the Operator shall ensure the system provides for a scheduled generation of back-up record files. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed management and control system for electronic records in cabin operations. ☐ Interviewed responsible management representative(s). ☐ Examined selected record(s) of back-up files for electronic records. ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.9.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a quality assurance program that provides for the auditing and evaluation of the cabin operations management system and operational functions at planned intervals to ensure the organization is: 1. Complying with applicable regulations and standards; 2. Satisfying stated operational needs; 3. Identifying undesirable conditions and areas requiring improvement; 4. Identifying hazards to operations. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed quality assurance program in cabin operations (focus: role/ purpose within organization/ SMS; definition of audit program scope/ objectives; description of program elements/ procedures for ongoing auditing of management/ operational areas). ☐ Interviewed responsible quality assurance program manager. ☐ Interviewed selected operational managers (focus: interface with quality assurance program). ☐ Examined selected cabin operations audit reports (focus: audit scope/ process/ organizational interface). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.9.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure significant issues arising from audits of cabin operations functions are subject to management review in accordance with ORG 1.5.1 and, as applicable, ORG 1.5.2. [SMS] (GM

Auditor comments and References
Auditor Actions ☐ Identified/Assessed process for management review of cabin operations quality assurance issues (focus: continual improvement of quality assurance program). ☐ Interviewed responsible quality assurance program manager. ☐ Examined selected records/ documents of management review of cabin operations quality assurance program issues (focus: specific issues/ changes identified and implemented to improve quality assurance program). ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.9.3 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process for addressing findings that result from audits of cabin operations functions, which ensures: 1. Identification of root cause(s); 2. Development of corrective action as appropriate to address findings; 3. Implementation of corrective action in appropriate operational area(s); 4. Evaluation of corrective action to determine effectiveness. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed process for addressing/ closing cabin operations audit findings. ☐ Interviewed responsible quality assurance program manager. ☐ Examined selected audit reports/ records (focus: identification of root cause, development/ implementation of corrective action, follow-up to evaluate effectiveness). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.9.4 If the Operator conducts passenger flights with cabin crew, the Operator shall have an audit planning process and sufficient resources to ensure audits of cabin operations are: 1. Scheduled at intervals to meet regulatory and management system requirements; 2. Completed within a specified time period. (G

Auditor comments and References
Auditor Actions ☐ Identified/Assessed quality assurance audit planning process in cabin operations (focus: audits planned/ scheduled/ completed in order to meet applicable internal/ external requirements). ☐ Identified/Assessed audit resources (focus: availability of sufficient auditors/ other resources to accomplish audit plan). ☐ Interviewed responsible quality assurance program manager. ☐ Crosschecked audit plan with selected audit reports, to verify adherence to plan (focus: audits conducted in accordance with audit plan). ☐ Other Action (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.10.1 If the Operator conducts passenger flights with cabin crew, and has external service providers conduct outsourced cabin operations functions, the Operator shall have a process to ensure a contract or agreement is executed with such external service providers. Contracts or agreements shall identify measurable specifications that can be monitored by the Operator to ensure requirements that affect the safety and/or security of cabin operations are being fulfilled by the service provider. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed processes for contract/ agreement production/ execution with external service providers that conduct outsourced cabin operations functions. ☐ Interviewed responsible manager(s) in cabin operations. ☐ Examined selected cabin operations outsourcing contracts/ agreements (focus: inclusion of measurable specifications applicable to external service providers). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.10.2 If the Operator conducts passenger flights with cabin crew, and has external service providers conduct outsourced cabin operations functions, the Operator shall have a process to monitor such external service providers to ensure requirements that affect the safety and/or security of cabin operations are being fulfilled. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed (focus: monitoring process ensures provider fulfils applicable safety/ security requirements). ☐ Interviewed responsible manager(s) in cabin operations. ☐ Examined selected records/ reports resulting from monitoring of cabin operations service providers (focus: monitoring process ensures provider fulfils applicable safety/ security requirements). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.10.3 If the Operator conducts passenger flights with cabin crew, and has external service providers conduct outsourced cabin operations functions, the Operator should include auditing as a process for the monitoring of external service providers in accordance with CAB 1.10.2. ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed auditing processes used for monitoring external cabin operations service providers. ☐ Interviewed responsible manager(s) in cabin operations. ☐ Examined selected records/ reports resulting from auditing of cabin operations service providers (focus: audit process ensures provider is fulfilling applicable safety/ security requirements). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.10.4 If the Operator conducts passenger flights with cabin crew, the Operator should have a process to ensure equipment or other operational products relevant to the safety of aircraft operations that are purchased or otherwise acquired from an external vendor or supplier meet the product technical requirements specified by the Operator prior to being used in the conduct of operations. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed processes for acceptance of products acquired for use in cabin operations. ☐ Interviewed responsible manager(s) in cabin operations. ☐ Examined selected product acceptance records (focus: products meet cabin operations technical requirements). ☐ Other Actions (Specify
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.11.1B Effective 1 September 2015, if the Operator conducts passenger flights with cabin crew, the Operator shall have a hazard identification program in cabin operations that includes: 1. A combination of reactive and proactive methods for safety data collection; 2. Processes for safety data analysis that identify existing hazards and predict future hazards to aircraft operations. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed safety hazard identification program in cabin operations (focus: program identifies hazards to aircraft operations; describes/ defines method(s) of safety data collection/ analysis). ☐ Identified/Assessed role of cabin operations in the organization-wide, cross-discipline safety hazard identification program (focus: participation with other operational disciplines). ☐ Interviewed responsible manager(s) in cabin operations. ☐ Interviewed person(s) that perform analysis of cabin operational data for the purpose of identifying hazards. Examined examples of hazards to aircraft operations that have been identified through data collection and analysis in cabin operations. ☐ Other Action (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.11.2B Effective 1 September 2015, if the Operator conducts passenger flights with cabin crew, the Operator shall have a safety risk assessment and mitigation program in the cabin operations organization that specifies processes to ensure: 1. Hazards are analyzed to determine corresponding safety risks to aircraft operations; 2. Safety risks are assessed to determine the requirement for risk control action(s); 3. When required, risk mitigation actions are developed and implemented in cabin operations. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed safety risk assessment and mitigation program in cabin operations(focus: hazards analysed to identify/ define risk; risk assessed to determine appropriate action; action implemented/ monitored to mitigate risk). ☐ Identified/Assessed role of cabin operations in cross-discipline safety risk assessment/ mitigation program (focus: participation with other operational disciplines). ☐ Interviewed responsible manager(s) in cabin operations. ☐ Interviewed person(s) that perform safety risk assessments in cabin operations. ☐ Examined selected records/ documents that illustrate risk assessment and resulting risk mitigation action(s) in cabin operations. ☐ Other Action (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.11.3 If the Operator conducts passenger flights with cabin crew, the Operator shall have an operational reporting system in the cabin operations organization that: 1. Encourages and facilitates cabin operations personnel to submit reports that identify safety hazards, expose safety deficiencies and raise safety concerns; 2. Ensures mandatory reporting in accordance with applicable regulations; 3. Includes analysis and cabin operations management action to address safety issues identified through the reporting system. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed operational safety reporting system in cabin operations (focus: system urges/ facilitates reporting of hazards/ safety concerns; includes analysis/ action to validate/ address reported hazards/ safety concerns). ☐ Interviewed responsible manager(s) in cabin operations. ☐ Interviewed person(s) that perform operational safety report review/ analysis/ follow-up in cabin operations. ☐ Examined data that confirm an effective cabin operations safety reporting system (focus: quantity of reports submitted/ hazards identified). ☐ Examined records of selected cabin operations safety reports (focus: analysis/ follow-up to identify and address reported hazards/ safety concerns). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.11.4 If the Operator conducts passenger flights with cabin crew, the Operator should have a confidential safety reporting system in the cabin operations organization that encourages and facilitates the reporting of events, hazards and/or concerns resulting from or associated with human performance in operations. (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed confidential safety reporting system in cabin operations (focus: system urges/ facilitates reporting of events/ hazards/ safety concerns caused by humans; report/ reporters are de-identified; includes analysis/ action to validate/ address reported hazards/ safety concerns). ☐ Interviewed responsible manager(s) in cabin operations. ☐ Examined records of selected cabin operations confidential safety reports (focus: report/ reporter de-identification; analysis/ follow-up to identify/ address reported hazards/ safety concerns). ☐ Other Actions (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

CAB 1.11.5B Effective 1 September 2016, if the Operator conducts passenger flights with cabin crew, the Operator shall have processes in the cabin operations organization for setting performance measures as a means to monitor the safety performance of the organization and to validate the effectiveness of risk controls. [SMS] (GM) ◄

Auditor comments and References
Auditor Actions ☐ Identified/Assessed program for setting performance measures in cabin operations(focus: program defines/ requires development/ application of performance measures; measures used to track/ monitor operational safety performance/ validate safety risk controls). ☐ Interviewed responsible manager(s) in cabin operations ☐ Examined selected performance measures currently being tracked/ monitored. ☐ Examined records/ documents that identify tracking of cabin operations performance measures (focus: tracking used to assess/ monitor operational safety performance, assess/ validate risk control effectiveness). ☐ Other Action (Specify)
Result ☐ Documented and Implemented (Conformity) ☐ Documented not Implemented (Finding) ☐ Implemented not Documented (Finding) ☐ Not Documented not Implemented (Finding) ☐ N/A

INTERNAL AUDIT

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MANAGEMENT AND CONTROL

CAB 1.1.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a management system for the cabin operations organization that ensures control of cabin crew operations in the passenger cabin and the management of safety and security outcomes. (GM) ◄

CAB 1.2.4 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure the duties and responsibilities of cabin crew members are defined and described in the Operations Manual (OM). (G

CAB 1.2.5 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure cabin crew members maintain familiarity with laws, regulations and procedures pertinent to the performance of their duties. (GM)

CAB 1.4.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have the necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy cabin operations safety and security requirements. (GM) ◄

CAB 1.6.2 If the Operator conducts passenger flights with cabin crew, and if required by the Authority, the Operator shall have a process to ensure the OM, including updates and revisions, is submitted for acceptance or approval. (GM)

CAB 1.6.4 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure holders of the OM enter the most current amendments or revisions into the manual and maintain the manual in an up-to-date condition. (GM)

CAB 1.6.6 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure information in the OM pertaining to cabin crew duties and responsibilities is published in the designated common language(s) of the Operator, as specified in CAB 3.1.3.

CAB 1.7.2 If the Operator conducts passenger flights with cabin crew, and utilizes an electronic system for the management and control of cabin operations records, the Operator shall ensure the system provides for a scheduled generation of back-up record files. (GM) ◄

CAB 1.9.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure significant issues arising from audits of cabin operations functions are subject to management review in accordance with ORG 1.5.1 and, as applicable, ORG 1.5.2. [SMS] (GM

CAB 1.10.3 If the Operator conducts passenger flights with cabin crew, and has external service providers conduct outsourced cabin operations functions, the Operator should include auditing as a process for the monitoring of external service providers in accordance with CAB 1.10.2. ◄

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INTERNAL AUDIT

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MANAGEMENT AND CONTROL

CAB 1.1.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have a management system for the cabin operations organization that ensures control of cabin crew operations in the passenger cabin and the management of safety and security outcomes. (GM) ◄

CAB 1.2.4 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure the duties and responsibilities of cabin crew members are defined and described in the Operations Manual (OM). (G

CAB 1.2.5 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure cabin crew members maintain familiarity with laws, regulations and procedures pertinent to the performance of their duties. (GM)

CAB 1.4.1 If the Operator conducts passenger flights with cabin crew, the Operator shall have the necessary facilities, workspace, equipment and supporting services, as well as work environment, to satisfy cabin operations safety and security requirements. (GM) ◄

CAB 1.6.2 If the Operator conducts passenger flights with cabin crew, and if required by the Authority, the Operator shall have a process to ensure the OM, including updates and revisions, is submitted for acceptance or approval. (GM)

CAB 1.6.4 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure holders of the OM enter the most current amendments or revisions into the manual and maintain the manual in an up-to-date condition. (GM)

CAB 1.6.6 If the Operator conducts passenger flights with cabin crew, the Operator shall ensure information in the OM pertaining to cabin crew duties and responsibilities is published in the designated common language(s) of the Operator, as specified in CAB 3.1.3.

CAB 1.7.2 If the Operator conducts passenger flights with cabin crew, and utilizes an electronic system for the management and control of cabin operations records, the Operator shall ensure the system provides for a scheduled generation of back-up record files. (GM) ◄

CAB 1.9.2 If the Operator conducts passenger flights with cabin crew, the Operator shall have a process to ensure significant issues arising from audits of cabin operations functions are subject to management review in accordance with ORG 1.5.1 and, as applicable, ORG 1.5.2. [SMS] (GM

CAB 1.10.3 If the Operator conducts passenger flights with cabin crew, and has external service providers conduct outsourced cabin operations functions, the Operator should include auditing as a process for the monitoring of external service providers in accordance with CAB 1.10.2. ◄

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