Jackiana: Southwest Cheddar Cheeseburger Combo Observation

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Southwest Cheddar Cheeseburger

• Were you upsold to a double?

  Yes

  No

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• Are the onions caramelized and the correct portion?

  Yes

  No

  N/A

• Is the top and bottom bun sauced edge to edge?

  Yes

  No

  N/A

• Is burger packaged correctly? (Red box, juicy side up with a half wrap, LTO tab pushed for single, LTO and blank tab pushed for double)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of jumbo paties, buns, Chiptole sauce, Smoked Cheddar, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Is Chipotle sauce in a clear bottle with a clear lid and an LTO/Chipotle ring?

  Yes

  No

  N/A

• Is there a pan on the PHC for grilled onions? Is it programmed correctly?

  Yes

  No

  N/A

• Is a blue scoop being used for the grilled onions?

  Yes

  No

  N/A

• Does restaurant have proper levels of tiny taco boxes and popcorn chicken boxes?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A