Jackiana: White Cheddar Cheeseburger Observation

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to Jackiana instructions?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

White Cheddar Cheeseburger

• Is sandwich built properly?

  Yes

  No

  N/A

• Were you upsold to a double?

  Yes

  No

  N/A

• Is the sandwich being served in the correct packaging? Red wrap, correct side?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Mini Munchies

• Is oil clean and being properly skimmed?

  Yes

  No

  N/A

• Is the product hot and fresh and in the correct box?

  Yes

  No

  N/A

• Is the box assembled correctly with a small curly fry on bottom topped with 3 mozzarella sticks and 3 onion rings (small, medium and large rings) and the correct tab punched?

  Yes

  No

  N/A

• Is the LTO1 button programmed and being used for mozzarella sticks?

  Yes

  No

  N/A

• Is the UHC set up to hold mozzarella sticks and onion rings?

  Yes

  No

  N/A

• Are mozzarella properly portioned and being stored on the bottom of the POU?

  Yes

  No

  N/A

2 for $3 Breakfast Jacks

• Are all Breakfast Jacks being built properly?

  Yes

  No

  N/A

• Are Breakfast Jacks being wrapped in the new gray wrap?

  Yes

  No

  N/A

• Is Team suggesting to make the Breakfast Jacks a combo?

  Select Yes No N/A

  • Yes
  • No
  • N/A

$1 Cereal Milk Donut Holes

• Are the donut holes portioned properly?

  Yes

  No

  N/A

• Are donut holes being served with 5 shakes of cereal milk sugar and in the appropriate bag?

  Yes

  No

  N/A

• Does Team know that only 12 donut holes can be cooked at one time in a 1/3 fry basket?

  Yes

  No

  N/A

• Is Team suggestive selling to add on donut holes to every order?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of eggs, chicken patties, white cheddar, donut holes mozzarella sticks, buttermilk ranch, onion rings, curly fries, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A

• Does Team know that Mini Munchies can be substituted for fries in the combo?

  Yes

  No

  N/A

• Does Team know that Mozzarella Sticks are available by themselves in an order of 6 and also in a combo?

  Yes

  No

  N/A