Jackolina: Cluck, BBQ Bacon Cheeseburger, Spicy Tiny, Stacked Croissant Observation

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to Jackiana/Jackolina/JackSouth instructions?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

• Have all price changes been made in the DT and DR menu boards?

  Yes

  No

  N/A

The Cluck

• Is the Cluck built properly?

  Yes

  No

  N/A

• 

• Is product served hot and fresh?

  Yes

  No

  N/A

• Is Mystery Sauce in clear ridged bottle with green top?

  Yes

  No

  N/A

• Is Brioche bun being toasted properly?

  Yes

  No

  N/A

• 

• Are new chicken fillets being cooked and held properly?

  Yes

  No

  N/A

• 

• Is the Cluck being served in the Cluck foil bag?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

BBQ Bacon Double Cheeseburger

• Were you upsold to a triple?

  Yes

  No

  N/A

• Is the product build properly?

  Yes

  No

  N/A

• 

• Is burger packaged correctly? (Red box, juicy side up with a half wrap, LTO tab pushed for double, LTO and blank tab pushed for triple)

  Yes

  No

  N/A

• Are onion rings being held properly? (1 hour at room temp at Assembly)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Spicy Tiny Tacos

• Are Spicy Tiny Tacos properly portioned in bags of 15?

  Yes

  No

  N/A

• Is there a timer set to hold Spicy Tiny Tacos at fry bin for 30 minutes?

  Yes

  No

  N/A

• Are Spicy Tiny Tacos being packaged properly? (Spicy tab or Spicy and Loaded tabs)

  Yes

  No

  N/A

• 

• Are Spicy Tiny Tacos being served with Ranch Dip Cup?

  Yes

  No

  N/A

• Are Loaded Spicy Tiny Tacos being served with a fork?

  Yes

  No

  N/A

• 

• Does team have product knowledge?

  Yes

  No

  N/A

Stacked Croissant

• Is Stacked Croissant built correctly?

  Yes

  No

  N/A

• 

• Is Stacked Croissant being packaged properly? (Breakfast box, LTO tab, NO HALF WRAP)

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Iced Coffee

• Does team have product knowledge about the Black Iced Coffee and "Sweet Cream Iced Coffee"?

  Yes

  No

  N/A

• Is coffee in the correct pitcher with date label?

  Yes

  No

  N/A

• 

• Is iced coffee being brewed correctly?

  Yes

  No

  N/A

• Is Flavored Iced Coffee begin mixed properly in the pitchers?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of brioche buns, regular patties, BBQ sauce, onion rings, boxes, spicy tiny tacos, mystery sauce, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Are all new job aids posted? (Batch toaster, grill/fry timers, Build job aids, iced coffee)

  Yes

  No

  N/A

• Is new prep book being used?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A