Jackolina: Spicy Strips, French Toast, Oreo Ultimate Chocolate Shake, etc.

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing changes?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Spicy Chicken Strips

• Were you upsold to a 3 or 8 piece?

  Yes

  No

  N/A

• Was product served in correct box? And were you provided with the correct sauces?

  Yes

  No

  N/A

• 

• Are proper cooking times being used? (Egg Roll Button, cover over chicken)

  Yes

  No

  N/A

• 

• Are strips being held correctly and for the correct amount of time? (60 min in UHC, button programmed as SPST)

  Yes

  No

  N/A

• Are strips being thawed and dated correctly?

  Yes

  No

  N/A

• 

• Does Team have product knowledge? (Can strips be substituted in a kid's meal? On a salad?)

  Yes

  No

  N/A

French Toast

• Is French Toast portioned correctly?

  Good

  Fair

  Poor

  N/A

• 

• Is the French Toast begin cooked with a cover using the Onion Ring button?

  Yes

  No

  N/A

• 

• Is the French Toast being held correctly? (UHC for 45 minutes, FRCH button)

  Yes

  No

  N/A

• Is the Platter being assembled correctly and served with the correct accompaniments?

  Yes

  No

  N/A

• 

• Does team have product knowledge? (Are French Toast sticks available a la carte? As a side?

  Yes

  No

  N/A

Mega Munchies

• Does team have product knowledge of the Mega Munchies?

  Yes

  No

  N/A

• Is the Mini Munchie portioned correctly and served in the correct box with correct dip cups?

  Yes

  No

  N/A

• 

• Is the box sealed with a sticker and handed to guest by holding the sides?

  Yes

  No

  N/A

Oreo Cookie Ultimate Chocolate Shake

• Does team have knowledge of how to build shake? (2 scoops oreo and 2 pumps chocolate for small, 3 scoops and pumps for large)

  Yes

  No

  N/A

• Are chocolate syrup and oreo cookies dated with the correct dates?

  Yes

  No

  N/A

Misc.

• Does restaurant have proper inventory levels of spicy strips, french toast, platters, forks, syrup, good good sauce, spicy good good sauce, ranch dip cups, oreos, finger food boxes, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A

• Are all grill and fry timers programmed correctly?

  Yes

  No

  N/A

• Are all UHC timer programmed correctly?

  Yes

  No

  N/A