Jackolina: Triple Bacon Cheesy Jack

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 4 minutes?

  Yes

  No

  N/A

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing changes?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Triple Bacon Cheesy Jack

• We’re you up sold to a Quad?

  Good

  Fair

  Poor

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• 

• Is burger packaged correctly? (Triple Bacon Box with a half wrap, LTO tab pushed for triple, LTO and blank tab pushed for quad)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Roost Fries

• Is product hot and fresh and assembled correctly and neatly?

  Yes

  No

  N/A

• 

• 

• Is product packaged properly? (Roost box, correct tab)

  Yes

  No

  N/A

• Is the box filled with 2 pinches of fries?

  Yes

  No

  N/A

• Are jalapenos being held on the line with proper tongs or pre portioned with 6 in a portion cup?

  Yes

  No

  N/A

• Is product being served with a fork?

  Yes

  No

  N/A

• Are sauces in correct bottles and held with 14 day date? (Mystery: clear ridged botted, green top, LTO ring; Spicy Mystery: clear ridged, red top, LTO ring)

  Yes

  No

  N/A

• Are Setups being portioned correctly? And held with a 2 day date?

  Yes

  No

  N/A

• 

• 

• Is the chicken being cut using the metal pan and bench scraper?

  Yes

  No

  N/A

• Are proper cook times being used for set-ups? Are new microwave stickers in place?

  Yes

  No

  N/A

• Are fries being held correctly and for the correct amount of time? (7 minutes in fry bin)

  Yes

  No

  N/A

• Does Team have product knowledge? (Can Roost Fries be substituted in a combo? What is the upcharge?)

  Yes

  No

  N/A

Milli Meal

• Does team have product knowledge of Milli Meal?

  Yes

  No

  N/A

• 

• Do the Milli Meal boxes have the stickers on them? (Or available to place when a Milli Meal is ordered)

  Yes

  No

  N/A

Chocolate Croissant Bites

• Were you suggestively sold Chocolate Croissant Bites?

  Yes

  No

  N/A

• Are Chocolate Croissant Bites hot and fresh?

  Yes

  No

  N/A

• Are Chocolate Croissant Bites being served in proper packaging?

  Yes

  No

  N/A

• 

• Are Chocolate Croissant Bites being cooked properly?

  Yes

  No

  N/A

• 

• Are Chocolate Croissant Bites being prepped properly?

  Yes

  No

  N/A

• 

• Are Chocolate Croissant Bites being held properly? (45 min. in fry bin)

  Yes

  No

  N/A

• Is there a hold button at the fry station programmed for Chocolate Croissant Bites?

  Yes

  No

  N/A

• Does team have product knowledge?

  Select Yes No N/A

  • Yes
  • No
  • N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag? No more than 4 items per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of regular patties, jumbo buns, fries, sauces, Chocolate croissant bites, chicken strips, forks, etc.?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Does restaurant have proper fry scoops? (metal=regular, plastic=curly)

  Yes

  No

  N/A

• Were all employees properly trained using Jenuis?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A