Jackolina: Spicy Strips, Sourdough Melt and Mini Munchies

• Conducted on

  Date

• Prepared by

• Location
  Address

Guest Service

• Were you greeted at the speaker box within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Were you upsold/suggestive sold?

  Yes

  No

  N/A

• Were you asked "Do I have your order correct on the screen?"

  Yes

  No

  N/A

• Were you greeted at the window within 5 seconds with a warm, friendly greet?

  Yes

  No

  N/A

• Was your order repeated before collecting payment?

  Yes

  No

  N/A

• Were you asked if you needed any condiments? Did you receive the condiments you asked for?

  Yes

  No

  N/A

• Were you informed of the bag's contents when it was handed to you?

  Yes

  No

  N/A

• Were you thanked and invited to return?

  Yes

  No

  N/A

• Did you receive your order within 5 minutes?

  Yes

  No

  N/A

• What was your window time?

• Was your order hot and fresh and 100% accurate?

  Yes

  No

  N/A

• Was your order neatly assembled?

  Yes

  No

  N/A

Parking Lot

• Is the lot clean, free from trash?

  Yes

  No

  N/A

• Is the POP in good condition and positioned according to matrix instructions?

  Yes

  No

  N/A

• Do all menu boards reflect the current pricing changes?

  Yes

  No

  N/A

• Is dumpster clean? Lids and doors closed?

  Yes

  No

  N/A

Sourdough Patty Melt

• Were you upsold to a double?

  Yes

  No

  N/A

• Is the product built properly?

  Yes

  No

  N/A

• Are the onions caramelized and the correct portion?

  Yes

  No

  N/A

• Is the top bun sauced edge to edge?

  Yes

  No

  N/A

• Is burger packaged correctly? (Yellow box, hat side up with a half wrap, LTO tab pushed for single, LTO and blank tab pushed for double)

  Yes

  No

  N/A

• Is product hot and fresh?

  Yes

  No

  N/A

• Does team have product knowledge?

  Yes

  No

  N/A

Spicy Chicken Strips

• Were you upsold to a 5 or 10 piece?

  Yes

  No

  N/A

• Was product served in correct box? (3=finger food, Promo---5=brown, hat side up, LTO---10=2 brown, hat side up, LTO)

  Yes

  No

  N/A

• Were you asked if you needed sauce and given the correct amount? (3-1, 5=2, 10=3)

  Yes

  No

  N/A

• Are proper cooking times being used? (2:35 thawed, eggroll button or 4:15 frozen, Spicy strip or homestyle button)

  Yes

  No

  N/A

• Are strips being held correctly and for the correct amount of time? (30 min in fry bin, 45 min in UHC)

  Yes

  No

  N/A

• Are strips being thawed and dated correctly? (1 bag per pan, yellow=24 hour date, additional 4 day sticker **5 days total**)

  Yes

  No

  N/A

• Does Team have product knowledge? (Can strips be substituted in a kid's meal? On a salad?)

  Yes

  No

  N/A

Mini Munchies/Mozzarella Sticks

• Does team have product knowledge of the Mini Munchies?

  Yes

  No

  N/A

• Is the Mini Munchie portioned correctly? (2 pinches of curly fries, 3 onion rings of various sized and 3 mozzarella sticks)

  Yes

  No

  N/A

• Is Mini Munchie served in a finger food box?

  Yes

  No

  N/A

• Was the Mini Munchie tab pushed on the box?

  Yes

  No

  N/A

• Were you offered Marinara sauce with you Mini Munchie? Did you receive the correct amount? (1 dip cup)

  Yes

  No

  N/A

• Is Team using the correct button to cook Mozzarella Sticks? (LTO=2:40, shake at 1:40)

  Yes

  No

  N/A

• If holding Mozzarella Sticks or Onion Rings are they being held with a timer using the proper holding method?

  Yes

  No

  N/A

• Is Team portioning Mozzarella Sticks correctly? (These are a raw product and should NEVER be touched with the hands! **PORTION LIKE FISH**)

  Yes

  No

  N/A

• Are Mozzarella sticks being stored on the bottom shelf in freezer and in POU?

  Yes

  No

  N/A

Misc.

• Are proper bagging procedures being followed and orders being rung up using the bag function? One combo per bag?

  Yes

  No

  N/A

• Does restaurant have proper inventory levels of jumbo paties, sourdough bread, spicy strips, mozzarella sticks, marinara, onions, finger food and chicken boxes, etc?

  Yes

  No

  N/A

• Are new prep cards posted?

  Yes

  No

  N/A

• Is fryer oil clean and being properly maintained?

  Yes

  No

  N/A

• Is there a pan on the PHC for grilled onions? Is it programmed correctly?

  Yes

  No

  N/A

• Is a blue scoop being used for the grilled onions?

  Yes

  No

  N/A

• Do microwaves have correct timer stickers?

  Yes

  No

  N/A