Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
4) Airport Operator
Airport Access Agreement.
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4.1 Airport Access agreement in place between Airport Operator and JQ
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Parking
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4.2 Parking Bays determined / Lines marked
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Line Markings
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4.3 B787-8 Line 4.3 B787 Line Markings painted
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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4.4 B787 Line Markings painted
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Nose In Guidance System
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4.5 NIGS Serviceable and Calibrated for B787
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Dangerous Goods
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4.7 Dangerous Goods Signage in place:
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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4.7 (a) Where tickets are issued, passengers checked in, aircraft boarding areas, baggage collection areas
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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4.8 DG / Spill Clean Up Kits available & in place
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
FOD
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4.9 FOD bins and procedures available and in place
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
COMMUNICATIONS
Air to Ground
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6.1 Air to Ground Communications Systems available – Base Station or Hand Held. If Hand held must ensure:
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.1(a) Sufficient No. in place
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.1 (b) Serviceable and fully charged
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.1(c)Correct frequency available
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Ground to Ground
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6.3 Ground to Ground Hand Held radios :
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.3 (a) Sufficient No. in place
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.3 (b) Serviceable and fully charged
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.3 (c)Correct frequency available
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 Communications system tested to ensure adequate communication between GHA, and operations, aircraft and operational staff
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 (a) Passenger Check in
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 (b) Boarding / Gate Lounge
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 (c) Aircraft Loading Personnel
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4(d) Freight Handlers
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 (f) Catering
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4(g) Crew
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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6.4 (h) Aircraft
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Ground Handling
Ground Handling / Service Level Agreement
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7.1 (a) Receipt and Dispatch
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.1 (b) Aircraft Loading and Unloading
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.1(c) Passenger Handling
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.1 (d) Power Push
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.1 (e) Pushback
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.1 (f) Water and Toilet Servicing
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Receipt and Dispatch
Ground Handling
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7.2 Marshalling Wands / Torches available
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.3 Safety Cones and/or Safety Devices
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.4 Wheel Chocks
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.5 Appropriate PPE for GH personnel
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.6 Passenger Marshalling System
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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Required
GH personnel Training and Certification
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7.7 GH personnel trained and certified for:
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Compliant or Non - Compliant
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Required
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Responsible Person
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Actual Completion
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Proposed Completion
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Supporting Documentation
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Comments
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Add media
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Required
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7.7 (a) Dangerous Goods (Group E)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Actual Completion
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Proposed Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (b) Security (ICAO Annex 6)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (c) Receipt and Dispatch / Marshalling
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (e) Pushback Communications
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (f) Push Back TBL
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (g) Pushback Tow Motor
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (h) Passenger Door Operation – B787
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (i) Passenger Door Operation – B787
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (j) Cargo Door Operations – B787
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (k) Cargo Door Operations – B787
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 ( l ) Disabled Lift –Fork lift / Invalid Passenger Hi-Lift truck
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (m) Potable Water Unit – Towable Cart
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7(n) Toilet Waste Servicing – Towable Cart
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (o) Tow bar
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (p) Positioning of Stairs
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (q) GPU
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (r) Air Start
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (s) Pallet Loader / FMC/TLD/Shinko/Trepel etc.
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
-
Comments
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Add media
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7.7 (t) Tugs
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7(u) Motorised Stairs
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7(v) Mobile Conveyors
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (w) De-Ice/anti-ice equipment
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (x) Aerobridge
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.7 (y) Safety Management System
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
Delivery of Training
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7.8 Training conducted by
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.9 Syllabus of Training and Certification accepted/approved by JQ
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.10 SLA in place for the provision of training
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
-
Comments
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Add media
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7.11 Training records current and available for GH personnel
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.12 Training records and personnel list forwarded to Safety and Quality Department for sample audit and submission to CASA
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
GH Personnel Licensing and Approvals
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7.13 Relevant Licenses checked and verified
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Add media
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7.13 (a) Airside Security card, or equivalent
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
-
Comments
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Add media
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7.13 (b) State and Territory Drivers Licenses
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
-
Comments
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Add media
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7.13 (c) Airside Drivers Licenses / ADA
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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7.13 (d) Equipment Licenses / Approvals
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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7.13 (e) Radio Operator Certificate of Proficiency / Licenses, or equivalent if required.
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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Required
Water Quality
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7.14 Potable water certificate (aviation health services)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Actual Completion
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Proposed Completion
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Supporting Documentation
-
Comments
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Add media
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Required
8 Ground Service Equipment (GSE)
Service Level Agreement
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8.1 SLA or MOU in place for the provision and/or operation of (including contingency) :
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Compliant or Non - Compliant
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Required
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Responsible Person
-
Actual Completion
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Proposed Completion
-
Supporting Documentation
-
Comments
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Add media
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8.1(a) GPU
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Compliant or Non - Compliant
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Required
-
Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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8.1 (b) Air start
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Compliant or Non - Compliant
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Required
-
Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.1(c)Pushback Tow Motor
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Compliant or Non - Compliant
-
Required
-
Responsible Person
-
Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.1(d) Power Push Unit
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Compliant or Non - Compliant
-
Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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8.1 (e) Pallet Loader / FMC/TLD/Shinko/Trepel etc.
-
Compliant or Non - Compliant
-
Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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8.1 (f) Nitrogen & Oxygen Rigs
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
Ground Service Equipment
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8.2 GSE approved, available in sufficient No. and serviceability verified for:
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
-
Comments
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Add media
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8.2 (a) GPU
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
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Add media
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8.2 (b) Air start
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2(c) Pushback Tow Motor
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Compliant or Non - Compliant
-
Required
-
Responsible Person
-
Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (d) Tow bar
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (e) Power Push Unit
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (F) TLD Pallet Loader / FMC Pallet Loader
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (g) Passenger Stairs
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (h) Motorised Stairs
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (i) Mobile Conveyor
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Compliant or Non - Compliant
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Required
-
Responsible Person
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Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (j) Tugs
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Compliant or Non - Compliant
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Required
-
Responsible Person
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Proposed Completion
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Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (k) Dollies
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Compliant or Non - Compliant
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Required
-
Responsible Person
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Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (l) ULDs
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (m) ULD racking
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (n) Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle
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Compliant or Non - Compliant
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Required
-
Responsible Person
-
Proposed Completion
-
Actual Completion
-
Supporting Documentation
-
Comments
-
Add media
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8.2 (o) Air Conditioning Unit / Truck
-
Compliant or Non - Compliant
-
Required
-
Responsible Person
-
Proposed Completion
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Actual Completion
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8.2 (q) Potable Water Unit
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Compliant or Non - Compliant
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Required
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Responsible Person
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8.2 (r) Passenger Transport
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Compliant or Non - Compliant
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Required
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8.2 (s) De-Ice/anti-ice equipment
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Compliant or Non - Compliant
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Required
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Responsible Person
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Actual Completion
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8.2 (t) Nitrogen / Oxygen Rigs
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Compliant or Non - Compliant
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Required
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Responsible Person
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Actual Completion
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GSE Maintenance
8.3 GSE Maintenance
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8.3 (a) Confirm adequate Maintenance schedule exists and provide documented evidence.
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Compliant or Non - Compliant
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Required
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Responsible Person
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8.3 (b) Regular GSE inspections conducted
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Compliant or Non - Compliant
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Required
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Responsible Person
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8.3 (c) Records held for GSE maintenance and inspections and samples provided.
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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9) Customer Service
Scales
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9.16 Check in Scales Calibrated
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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9.17 Calibration Certificates provided to Safety and Quality Department for submission to CASA
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Other
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9.25 Verify Ground handler has appropriate access to communicate with aircraft
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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9.26 Verify Ground Handler access to JQ intranet
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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9.27 Ground handler access to print flight plan
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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10) Passenger Handling and Public Safety
Passenger Safety and Supervision
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10.1 Adequate provision made for the supervision of passengers on the ramp to ensure clearance from jet blast, propellers, GSE, fuel hoses and hazardous surfaces.
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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10.2 Adequate provision made for passengers safety on the ramp during night / rain / wind
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Carriage of Disabled Passengers
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10.3 Wheelchairs / Facilities for handicapped persons available
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Pax Loading and Unloading - Equipment
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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10.5 Passenger Stairs (approved by airports)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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10.6 Motorised Stairs (approved by Airports)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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10.7 Disabled Passenger Lift / Fork Lift & Cage / Invalid Passenger Hi-Lift Vehicle
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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15 Aircraft Cleaning
Service Level Agreement
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15.1 SLA in place for the provision of aircraft cleaning
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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15.2 A copy of the GK Cleaning Specification is provided to, and held by the aircraft cleaning contractor
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Aircraft Cleaning Agents
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15.3 Aircraft cleaning agents are of an approved type
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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15.4 Adequate supplies of cleaning chemicals / agents
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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Equipment
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15.5 Aircraft cleaning equipment available and serviceable (vacuums, mops, brooms etc)
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Compliant or Non - Compliant
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Required
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Responsible Person
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Proposed Completion
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Actual Completion
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Supporting Documentation
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Comments
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