Legendary Service Check

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

Frontline Legendary Service

• All Employees are happy and smiling at guests.

  Yes

  No

  N/A

• Guests being greeted with "Hi, welcome to Carl's Jr. is this for Here or to Oo?"

  Yes

  No

  N/A

• Employees standing straight, making good eye contact

  Yes

  No

  N/A

• Cashiers are saying Please and Thank You when necessary? Sir/Miss/Ma"am being used?

  Yes

  No

  N/A

• Employees verifying order and asking if it is correct?

  Yes

  No

  N/A

• Employees suggestive selling? Are they being creative...using descriptive words

  Yes

  No

  N/A

• Employees giving directions to place number at edge of table or telling them their to go number?

  Yes

  No

  N/A

• Employees ending with "Thank you and enjoy your meal.”

  Yes

  No

  N/A

• Dining room employees are friendly; verifying orders upon delivery, ending with "Thank you and enjoy your meal.”

  Yes

  No

  N/A

• Employees are refilling drinks and picking up trays.

  Yes

  No

  N/A

• Employees are opening doors when necessary, offering help, overall using Legendary Tactics to impress our guests

  Yes

  No

  N/A

• Guests are leaving restaurant thinking "Wow, that was Legendary!”

  Yes

  No

  N/A

Drive Thru Legendary Service

• Are employees greeting correctly?

  Yes

  No

  N/A

• Can you here their smile over the drive thru speaker?

  Yes

  No

  N/A

• Are employees being attentive and not interrupting guests?

  Yes

  No

  N/A

• Are employees verifying order and asking if it's correct?

  Yes

  No

  N/A

• Are employees suggestive selling?

  Yes

  No

  N/A

• Are employees giving total and saying "Thank you for choosing Carl's Jr. today? “

  Yes

  No

  N/A

Drive Thru Legendary Service/Window

• Are employees greeting within 5 seconds with a friendly Hello how are you today?

  Yes

  No

  N/A

• Are employees being courteous and friendly at the window, saying please when giving total?

  Yes

  No

  N/A

• Are employees handing out orders quickly and efficiently?

  Yes

  No

  N/A

• Are employees saying "Thank you and have a Wonderful day/Beautiful day?" when handing out the order? Do they say My Pleasure?

  Yes

  No

  N/A

Guest Contact Areas

• Parking Lot: (Check during daylight hours only) check around entire building .

  Yes

  No

  N/A

• Drive Thru Area: clean and dry check windows and menu board glass/ POP faded?

  Yes

  No

  N/A

• Lobby/ Front Counter: Floors clean and dry

  Yes

  No

  N/A

• Beverage Bar: Clean and stocked; floors dry Wet floor signs used when necessary

  Yes

  No

  N/A

• Salad Bar: Clean and stocked, glass clean, top also

  Yes

  No

  N/A

• Dining Room: Clean and stocked, napkin holders shined salt on right/pepper on left, carpet clean

  Yes

  No

  N/A

• Restrooms: Clean and stocked, floors dry, Wet floor signs being used, seat covers,paper towels, vents clean

  Yes

  No

  N/A

• Playground Area: Clean and dry,umbrellas clean, a table’settings being used, tables clean, repairs?

  Yes

  No

  N/A

• Other: Entrance doors clean, free of smudges Floor mats clean, facing correct direction

  Yes

  No

  N/A

• Legendary Hourly Check being used

  Yes

  No

  N/A

Bonus Points:

• Great Food

  Yes

  No

  N/A

• Fast Service

  Yes

  No

  N/A

• Best Carl's in area

  Yes

  No

  N/A

• Add signature

  Sign