Management Performance Review 2

• Conducted on

  Date

• Prepared by

• Manager on shift

• Luchadores

Battle station book.

• Are we ready?

  Yes

  No

  N/A

• Staff allocation.

  Yes

  No

  N/A

• Brief the team.

  Yes

  No

  N/A

• Get organised

  Yes

  No

  N/A

Food safety checklist

• Is the food safety book 100% complete

  Off

  On

• Are frozen procedures done?

  Off

  On

Ambience and vibe

• Is the music at the correct level?

  Yes

  No

  N/A

• Is the lighting set at bright during day and dim at night?

  Yes

  No

  N/A

• Is it a warm and comfortable in the restaurant?

  Yes

  No

  N/A

• Are doors and windows open or closed depending on weather conditions?

  Yes

  No

  N/A

• Is the vibe of the team energetic and friendly?

  Yes

  No

  N/A

• Does the manager lead by example and drive the energetic vibe?

  Yes

  No

  N/A

• Mexican yelling, do all staff call hot section by there Spanish names?

  Yes

  No

  N/A

Battlestations

• Is the manager in clear command of the shift.

  Yes

  No

  N/A

• Are all aces in their allocated positions?

  Yes

  No

  N/A

• Does the manager pick up on aces shifting from the spaces and verbally control them within 10 secs?

  Yes

  No

  N/A

• Is there always one Luchadore at the front ready to great our amigos.

  Yes

  No

  N/A

• Productivity, are all Luchadores on line during the rush period?

  Yes

  No

  N/A

• Does the manager control when their grill Luchadore comes and goes from line?

  Yes

  No

  N/A

• Does the manager delegate change over and cleaning duties as soon as the line is broken.

  Yes

  No

  N/A

• Does the manager lead by example with a friendly, polite and energetic attitude?

  Yes

  No

  N/A

• Is there enough staffing for service?

  Yes

  No

  N/A

Hola amigo

• Does the team make eye contact with our amigos?

  Yes

  No

  N/A

• Does the team great each amigo and ask how they are?

  Yes

  No

  N/A

• Does each team member smile to each amigo?

  Yes

  No

  N/A

• Does the press Luchadore offer assistance if our amigo needs it.

  Yes

  No

  N/A

• Does the team treat our amigos as friends and family?

  Yes

  No

  N/A

• Does the manager lead by example and performance manage the Luchadores if they are at fault?

  Yes

  No

  N/A

Marketing and merchandise

• Proactive, sharing the info with our amigos and Luchadores?

  Yes

  No

  N/A

• Following he visual merchandising plan?

  Yes

  No

  N/A

• Knows what marketing is running currently?

  Yes

  No

  N/A

• The manager and the team is up selling the current marketing item?

  Yes

  No

  N/A

Portion it right and roll it tight

• Hot food is good food

• Do all products look fresh and delicious?

  Yes

  No

  N/A

• Randomly taste two products on the hot section, are the above 60 degrees?

  Yes

  No

  N/A

• What is the products name?

• Does the product taste fresh and delicious?

  Yes

  No

  N/A

• Randomly taste two products on the cold section, are the above 60 degrees?

  Yes

  No

  N/A

• What is the products name?

• Does the product taste fresh and delicious?

  Yes

  No

  N/A

• Are the Luchadores product builds correct?

  Yes

  No

  N/A

• Are the Luchadores rolling correctly?

  Yes

  No

  N/A

• Do the Luchadores serve it with love?

  Yes

  No

  N/A

Make sure they don't miss out

• Does the press Luchadore help the customer decide on their meals?

  Yes

  No

  N/A

• Does the manager and team follow the agreed sales targets

  Yes

  No

  N/A

• Does the the team upsell;

  Yes

  No

  N/A

• Double meats

• Guacamole

• Jarritos

• Churros

• Does the Luchadore on till ask if the customer would like a loyalty card?

  Yes

  No

  N/A

• Does the Luchadore hold the card up for the customer to see?

• Does the Luchadore smile when they offer the card?

• Does the Luchadore explain they can download the app?

It's not the end of the line

• Are the tables cleaned within 5 mins?

  Yes

  No

  N/A

• Does the team, clear tables once customers have finished?

  Yes

  No

  N/A

• Does the designated team member sell churros while clearing tables?

  Yes

  No

  N/A

• Does the team ask for feedback from their amigos?

  Yes

  No

  N/A

• Does the dining room look clean and tidy?

  Yes

  No

  N/A

• Are the bins not full?

  Yes

  No

  N/A

• Do all Luchadores have head gear?

  Yes

  No

  N/A

• Are all Luchadores looking clean and presentable?

  Yes

  No

  N/A

• Do the Luchadore have a high level of engagement?

  Yes

  No

  N/A

Line presentation

• Is the line looking full from a customer perspective?

  Yes

  No

  N/A

• Is the line looking clean from a customer perspective?

  Yes

  No

  N/A

• Is the line wiped down whenever possible?

  Yes

  No

  N/A

• Is the glass clean?

  Yes

  No

  N/A

• Are the pans changed over?

  Yes

  No

  N/A

• Are the tongs and spoons changed over?

  Yes

  No

  N/A

• Is the grill cutting area clean and presentable?

  Yes

  No

  N/A

• Are the cleaning equipment out of view?

  Yes

  No

  N/A

• Is the press area tidy and clean?

  Yes

  No

  N/A

• Is the till area clean?

  Yes

  No

  N/A

• Is the bar area clean and tidy?

  Yes

  No

  N/A

• Are the fridges stocked and clean?

  Yes

  No

  N/A

Clean and safe

• Are the hand wash basins clean and stocked?

  Yes

  No

  N/A

• Do the Luchadores wash their hands?

  Yes

  No

  N/A

• Rubbish bins BOH not overfilling?

  Yes

  No

  N/A

• Does the grill Luchadore wear a cutting glove?

  Yes

  No

  N/A

• Are the sanitizer buckets available and clean?

  Yes

  No

  N/A

• Do the Luchadores follow safe working practices?

  Yes

  No

  N/A

Gracias

• Do all Luchadores fair well all customers where possible?

  Yes

  No

  N/A

• Do they fair well with energy and passion?

  Yes

  No

  N/A

• SOS Customer 1

• SOS Customer 2

• SOS Customer 3

• SOS Whole line

Labour

• Does the manager know his labour percentage?

  Yes

  No

  N/A

• What is the labour percentage?

• Does the manager plan to control labour?

  Yes

  No

  N/A

COGS

• Are burritos been weighed throughout shift?

  Yes

  No

  N/A

• Does the manager Give feed back on portion sizes?

  Yes

  No

  N/A

• Has the manager completed portion tests?

  Yes

  No

  N/A

• Is the rice, beans and fulling portioned correctly?

  Yes

  No

  N/A

Waste

• Has the waste been recorded for the day?

  Yes

  No

  N/A

• Is there too much food cooked?

  Yes

  No

  N/A

Invoicing

• Are all invoices received for the day?

  Yes

  No

  N/A

• Is mad week updated?

  Yes

  No

  N/A

• Are all orders placed before 12pm?

  Yes

  No

  N/A

• Has the email box been cleared before 12?

  Yes

  No

  N/A

• Is the manager on shift and up front between 12-2 or 6 -730?

  Yes

  No

  N/A

• Feedback for the manager on shifts.

• Main focus areas for the manager on shift.

• Manager on shift comments.

• Managers signature

  Sign