McDelivery checklist

Does the McDelivery product’s appearance meet standards? E.g product assembled neatly, is it the correct build, no damage

Does the delivery drink meet McDonald’s standards for appearance? E.g drinks spilled over lid, incorrect amount or volume

Are fries always fresh?

Are fries and desserts always packed last?

Are proper wrapping, packaging and sealing procedures followed for McDelivery orders and products are separated into hot & cold section? E.g McDelivery order, wrapped, packaged or sealed properly, products separated into hot & cold sections

Is MDS zone (floors, walls, ceiling, vents and lighting) clean and in good repair?

Is backup for internet active?

Is MDS tracking properly organised & updated (peak hour tracking, targets and measures communicated to crew, flier distribution planner, highest GC record, vehicle information sheet)

Are approved MDS carriers/hot cases available in good repair and used? Check not clean, not enough cases, zips broken, torn, unapproved cases

Are all delivery vehicles in good condition, clean and have a harness to secure the MDS carriers?

Are all MDS crew present a neat, clean, healthy appearance and in appropriate uniforms per standards and appropriate to the season of year?

Is all MDS equipment in good repair, check bags, techni ice, cambros

Are all current McDelivery menu items available for purchase

Does the restaurant have a McDelivery customer complaint tracking system, which is used appropriately? Are proper actions taken?

Is there an assigned McDelivery crew person that communicates all appropriate service related information to Menulog support?

Are correct food and drink items including in orders including correct sizes, flavours and grill orders, check for missing items, wrong product, check grill slips, check drinks

Are condiments, napkins straws and stirrers included in order, check for missing or incorrect condiments, napkins, straws and stirrers

Orders receipt provided properly to assembler, while the customer receipt is given to driver

Is McDelivery adequately sales rate and optimise sales?

McDelivery area is well arranged and stocked up appropriately for the Projected Volumes