Weekly GM Checklist: Guest Experience

Run a Month To Date (MTD) Operating Report to check if you are on track to make your projected (budgeted) sales; if not make adjustments to schedules as necessary (3 minutes)

The most recent NABIT has been read, communicated to the proper stakeholder(s), and any actions required have been planned/delegated with follow-up date(s) planned (list them in comments section). **Note, if you have not received the NABIT email by each Monday at 4pm, check @McD.

Follow-up on last week's and MTD metrics (exampes: Labour, OEPE, RTP, McDelivery Time) (30 minutes)

Update the PACE action plan with completion dates, etc. (30 minutes)

Review previous Full Management Meeting Minutes, , Executive Meeting Minutes, Planning Meeting Minutes for delegated task completion (15 minutes)

Complete a high-level OPH and OSAT analysis (15 minutes)

Dispute applicable OPH cases on the portal

Check Deposit Tracking Sheet for Completion - document irregularities (3 minutes)

Follow-up on McDelivery Refunds/Chargebacks (~10 minutes)

Dispute last week's applicable Avoidable Doordash Cases on the portal

Update SOS trackers

Follow up on MTD Cash (+/-) and investigate any discrepancies thoroughly.

RFM - checking for the need for removal of any LTO product(s) that have ended

POPs throughout the restaurant. A quick check for damaged/old POPs that can be removed.

Table-service restaurants; checking for missing/damaged table numbers.

Follow up with Gold Standard launches and Deployment/Execution checklists

Check quantity and quality of each team member's pre shift checklist, provide feedback and coaching

Check quantity and quality of each team member's floor plan, provide feedback and coaching