Information
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Prepared by
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Venue Number
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Venue Name
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Area
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Conducted on
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Duty Manager
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How many staff were expected on arrival as per ShopWorks rota?
- 1
- 2
- 3
- 4
- 5
- 6
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How many staff were on duty upon arrival
- 1
- 2
- 3
- 4
- 5
- 6
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How many customers were present on arrival
- 0
- 1
- 2
- 3
- 4
- 5
- 6
- 7
- 8
- 9
- 10
- 11 or more
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Area Manager Name
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Area Manager Review Date
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Area Manager Completion Date
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Area Manager Signature
External Information
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Frontage clean? (Woodwork, Sign, Cobwebs)
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Entrance free from litter and cigarette ends?
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Was the brass clean? (Shining?)
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Were the windows clean? (Free from scratches, cracks, shattering & graffiti)
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External lights on and fully operational at all times? (Sign lights, spot bulbs, entrance lights)
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All window bulbs on and working? (Include illuminated boards, bulbs illuminating window decals)
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A Board displayed with correct promotional posters, clean and in good working order?
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Is marketing all up to date?
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If the venue has advertising screens, are these on and working?
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Viewing the screens (Max 5 mins) is the content up to date?
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Are the opening hours on display?
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Entrance doors unlocked on arrival?
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Is the venue using an intercom?
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Was your entry time satisfactory? (60 seconds Max)
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Is the venue shutter fully retracted and in working order?
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Correct door signage displayed (18's, no smoking etc) - must be visible before entry and in good condition.
Compliance Information
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Did the venue staff check your ID?
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Did the venue staff sign you into the visitors book?
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Where you asked to Track & Trace?
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All compliance notices displayed correctly? (Notices displayed in similar frames?)
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Was the venue set up with all new COVID-19 measures?
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All customers and staff members wearing face coverings?
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Is there social distancing within the venue?
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Hand sanitisers displayed with correct signage?
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Correct posters being displayed as well as COVID-19 certificate?
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All staff wearing Staff Guard PA’s and when was the system last tested? (Please test on site)
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Toilets are kept to the highest levels on cleanliness possible. Fully stocked Stay in Control leaflets? (No unwanted items on display)
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1 hour COVID-19 toilet check list on display and up to date?
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All Bingo machines unplayable between 00:00 - 09:00, with information displayed about playing times displayed on screens or by machine card?
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20% B3 machines vs total machines?
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Evidence of Tablet testing? Using tablet check record? (If daily tablet check is being used, check if all the tablets are on and working)
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Rainbow Bingo information board displaying the last game played?
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All staff Fire Trained?
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Staff trained with Smart Tablet? Is the tablet charged for use?
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Evidence of Smart Tablet usage? (Make sure the venue is actively completing customer interactions)
Point of Sale
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Is the venue clean? Check carpets, mirrors, skirting...
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Is there any damage to report in the venue? Walls, ceiling panels, doors..
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Jackpot FM being played at an appropriate level?
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Correctly displayed posters (current and not behind machines) and internal POS?
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Visible membership, text & App offering?
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Machines all in line, with stools all in line and well placed for customers?
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Machine POS displayed using separate holders?
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Was the 5 star display adequate and did the crockery match?
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If a Future Venue, is the service standard compliant?
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Please take a photo of the beverage you tested
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What time was the last service round? What was served?
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If a Future Venue, is the counter, foreground display and draws set to visual guide?
Staff
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Staff in full clean uniform with Name Badge and Think 25 badge on?
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Are the correct amount of badges being worn, in the correct places?
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Staff aware of the Do’s & Don’ts of the night phone?
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Staff aware of Allergen policy? (Staff are able to locate and bring the document to your attention)
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Is the float holder CRB checked?
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Is the customer engagement in the venue to the required standard?
Maintenance Presentation
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All internal lights on and working? (Do not include Twinks)
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Smoking shelter clean, tidy and fit for purpose?
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No boxes, hovers etc on the shop floor?
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All air conditioning units clean, with temperature comfortable for customers? (23 degrees)
Health and Safety
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Fire exits clear and unlocked?
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Fire extinguishers have the correct signage displayed with them?
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All fire doors closed when not in use?
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All health and safety items stored correctly when not in use? i.e ladders, hazard signs...
Security
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Were all safes locked on arrival?
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Time lock safe in use and locked on arrival?
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All keys stored appropriately?
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All office doors locked on arrival?
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CCTV on and working? Comment if the time is incorrect.
Machine maintenance
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Any machines off?
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Are all machine faults logged on MARS, including bulbs?
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Does the MARS venue plan match the venue?
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Machines clean, vacant machines without finger prints, tops of machines free from dust?
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All machine stickers visible and in good condition?
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Matching machine artwork?
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All electrical wiring hidden where possible?
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All Tito ticket printers on and working? (Not empty)
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GeWeTe operational with an adequate cash level?
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Are staff using a GeWeTe user card to access money from the GeWeTe? With £500 maximum float outside of the GeWeTe?
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Is the ATM operational?
Office/Staff Room/Kitchen
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Is the office clean, clutter free and organised?
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Is the staff room clean and available for staff use?
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Is the kitchen complaint with EHO food hygiene standards?
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Are the refrigerator/freezer temperatures up to date?
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Is all the food stored within their used by date?
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Is the venue using the correct venue paperwork folders as per the office standards policy?
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Have the last 4 weeks Business Bulletins been read and signed by all staff and filed in the BB box file?