• Prepared by

  • Venue Number

  • Venue Name

  • Area

  • Conducted on

  • Duty Manager

  • How many staff were expected on arrival as per ShopWorks rota?

  • How many staff were on duty upon arrival

  • How many customers were present on arrival

  • Area Manager Name

  • Area Manager Review Date

  • Area Manager Completion Date

  • Area Manager Signature

External Information

  • Frontage clean? (Woodwork, Sign, Cobwebs)

  • Entrance free from litter and cigarette ends?

  • Was the brass clean? (Shining?)

  • Were the windows clean? (Free from scratches, cracks, shattering & graffiti)

  • External lights on and fully operational at all times? (Sign lights, spot bulbs, entrance lights)

  • All window bulbs on and working? (Include illuminated boards, bulbs illuminating window decals)

  • A Board displayed with correct promotional posters, clean and in good working order?

  • Is marketing all up to date?

  • If the venue has advertising screens, are these on and working?

  • Viewing the screens (Max 5 mins) is the content up to date?

  • Are the opening hours on display?

  • Entrance doors unlocked on arrival?

  • Is the venue using an intercom?

  • Was your entry time satisfactory? (60 seconds Max)

  • Is the venue shutter fully retracted and in working order?

  • Correct door signage displayed (18's, no smoking etc) - must be visible before entry and in good condition.

Compliance Information

  • Did the venue staff check your ID?

  • Did the venue staff sign you into the visitors book?

  • Where you asked to Track & Trace?

  • All compliance notices displayed correctly? (Notices displayed in similar frames?)

  • Was the venue set up with all new COVID-19 measures?

  • All customers and staff members wearing face coverings?

  • Is there social distancing within the venue?

  • Hand sanitisers displayed with correct signage?

  • Correct posters being displayed as well as COVID-19 certificate?

  • All staff wearing Staff Guard PA’s and when was the system last tested? (Please test on site)

  • Toilets are kept to the highest levels on cleanliness possible. Fully stocked Stay in Control leaflets? (No unwanted items on display)

  • 1 hour COVID-19 toilet check list on display and up to date?

  • All Bingo machines unplayable between 00:00 - 09:00, with information displayed about playing times displayed on screens or by machine card?

  • 20% B3 machines vs total machines?

  • Evidence of Tablet testing? Using tablet check record? (If daily tablet check is being used, check if all the tablets are on and working)

  • Rainbow Bingo information board displaying the last game played?

  • All staff Fire Trained?

  • Staff trained with Smart Tablet? Is the tablet charged for use?

  • Evidence of Smart Tablet usage? (Make sure the venue is actively completing customer interactions)

Point of Sale

  • Is the venue clean? Check carpets, mirrors, skirting...

  • Is there any damage to report in the venue? Walls, ceiling panels, doors..

  • Jackpot FM being played at an appropriate level?

  • Correctly displayed posters (current and not behind machines) and internal POS?

  • Visible membership, text & App offering?

  • Machines all in line, with stools all in line and well placed for customers?

  • Machine POS displayed using separate holders?

  • Was the 5 star display adequate and did the crockery match?

  • If a Future Venue, is the service standard compliant?

  • Please take a photo of the beverage you tested

  • What time was the last service round? What was served?

  • If a Future Venue, is the counter, foreground display and draws set to visual guide?


  • Staff in full clean uniform with Name Badge and Think 25 badge on?

  • Are the correct amount of badges being worn, in the correct places?

  • Staff aware of the Do’s & Don’ts of the night phone?

  • Staff aware of Allergen policy? (Staff are able to locate and bring the document to your attention)

  • Is the float holder CRB checked?

  • Is the customer engagement in the venue to the required standard?

Maintenance Presentation

  • All internal lights on and working? (Do not include Twinks)

  • Smoking shelter clean, tidy and fit for purpose?

  • No boxes, hovers etc on the shop floor?

  • All air conditioning units clean, with temperature comfortable for customers? (23 degrees)

Health and Safety

  • Fire exits clear and unlocked?

  • Fire extinguishers have the correct signage displayed with them?

  • All fire doors closed when not in use?

  • All health and safety items stored correctly when not in use? i.e ladders, hazard signs...


  • Were all safes locked on arrival?

  • Time lock safe in use and locked on arrival?

  • All keys stored appropriately?

  • All office doors locked on arrival?

  • CCTV on and working? Comment if the time is incorrect.

Machine maintenance

  • Any machines off?

  • Are all machine faults logged on MARS, including bulbs?

  • Does the MARS venue plan match the venue?

  • Machines clean, vacant machines without finger prints, tops of machines free from dust?

  • All machine stickers visible and in good condition?

  • Matching machine artwork?

  • All electrical wiring hidden where possible?

  • All Tito ticket printers on and working? (Not empty)

  • GeWeTe operational with an adequate cash level?

  • Are staff using a GeWeTe user card to access money from the GeWeTe? With £500 maximum float outside of the GeWeTe?

  • Is the ATM operational?

Office/Staff Room/Kitchen

  • Is the office clean, clutter free and organised?

  • Is the staff room clean and available for staff use?

  • Is the kitchen complaint with EHO food hygiene standards?

  • Are the refrigerator/freezer temperatures up to date?

  • Is all the food stored within their used by date?

  • Is the venue using the correct venue paperwork folders as per the office standards policy?

  • Have the last 4 weeks Business Bulletins been read and signed by all staff and filed in the BB box file?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. You should independently determine whether the template is suitable for your circumstances.