Mystery Shopper

a) Were you greeted upon arrival to the building (ie. when you walked in the spa doors)?<br>

b) Was direction given on where to go in the facility?<br>

c) Were you given the rules about not using your cell phone in the facility?<br>

d) Upon check-in, were the spa facilities explained? (ie. how to hydrotherapy)

e) Was your check in warm and welcoming?

a) Did the changeroom feel clean on initial entry?<br>

c) Was the Changeroom free from dust?<br>

d) Was the bathroom area free from hair and debris?<br>

e) Was the shower area free from hair and/or debris?<br>

f) Was the powder room area clean and in good condition?<br>

g) Were the floors in the changeroom clean, free of debris and in good condition?

h) Was everything in the changeroom in working order?<br>

a) Did you receive a warm, friendly and genuine greeting?<br>

b) Did the staff provide prompt and genuine service throughout your dining experience?

c) Did you receive your food and /or beverages within an acceptable time frame from when your order was taken?<br>

d) Did the staff provide you with suggestions to enhance your dining experience? E.g. Wine Suggestions, Offer Dessert

a) Did the Spa Facilities feel clean when you first walked outside to enjoy the spa?<br>

c) Was the Finnish Sauna clean and dust-free

d) Did the Finnish Sauna smell clean and the scent of menthol present<br>

e) Was the Steam Cabin clean and free of debris

f) Did the Alchemist Room smell clean with seasonal scent present

g) Did the Euclaluptus Room smell clean with eucaluptus scent present

h) Was the Exfoliation Cabin clean and free of debris

i) Did all showerheads work in the Exfoliation Cabin

j) Was the Banya Sauna clean and dust-free

k) Was the Banya Sauna water bucket full of water

l) Was the Infrared Barrel Sauna clean and dust-free

m) Was the Small Barrel Sauna clean and dust-free

p) Did you find the walkways and pool deck clean and free of debris

q) Did you feel welcomed when you entered the Spa Attendant Reception Desk area?

r) At the Spa Attendant Reception Desk did you find Towels, Water Cups, Sunscreen, Hair Ties available.

t) How would rate the overall level of service you received?

u) Was the Spa Attendant Reception Desk clean and tidy?

a) Was the cleanliness of theSpa up to standard?

b) Was the condition of the Spa up to standard?

c) Was your stay problem free? Is no, what problem did you encounter?

d) Did you notify a staff member about your problem?

e) What steps were taken by staff once your problem was addressed?

g) Did you identify any areas that are in need of improvement? If so, what are these areas?

h) Were there any staff members that went above and beyond to ensure that your stay was great?