Information
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Document No.
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Conducted on
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Location
- Angel
- Aylesbury
- Baker street
- Basingstoke
- Bath
- Battersea
- Bayswater
- Bedford
- Belsize Park
- Berners Street
- Beverley
- Birmingham Brindley Place
- Birmingham Mailbox
- Birmingham Resort World
- Bluewater
- Bolton
- Bracknell
- Brent Cross
- Brighton
- Brighton Marina
- Bristol Cabot Circus
- Bristol Cribbs Causeway
- Bristol Park Street
- Bromley
- Brunswick
- Cambridge
- Canary Wharf
- Canterbury
- Cardiff Library
- Cardiff Mermaid Quay
- Chichester
- Chiswick
- Clapham
- Clarks Village
- Clink Street
- Covent Garden
- Ealing
- Earls Court
- East Dulwich
- Edinburgh
- Exeter
- Fulham
- Glasgow
- Glasgow Fort
- Greenwich
- Guildford
- Kidzania
- Kingston
- Lakeside
- Leamington Spa
- Leicester
- Liffey Valley
- Liverpool One
- Maidstone
- Manchester Spinningfields
- Meadowhall
- Metrocentre
- Milton Keynes
- Newbury
- Newport
- Norwich
- Notting Hill
- Nottingham
- O2 Greenwich
- Oldham
- Oxford
- Putney
- Richmond
- Roobox Camberwell
- Roobox Crouch End
- Roobox Hove
- Roobox Reading
- Sheffield
- Sheffield Meadowhall
- Soho
- South Kensington
- South William
- Southampton
- Southport
- Spitalfields
- St Anne
- St Pauls
- Staines
- Stoke
- Swindon
- Swords
- Temple
- Tower Bridge
- Trafford Centre
- Walton-on-Thames
- Wandsworth Southside
- Waterloo
- Watford
- West Hampstead
- Westfield London
- Westfield Stratford
- Wimbledon
- Windsor
- Worcester
- York
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Prepared by
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Manager on Duty
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Name of server as on till reciept
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Why are you at the restaurant?
- Customer
- Routine Visit
- Other
The Team
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Were all the team on the floor friendly, smiling and engaging with you and all customers?
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Were all the team dressed appropriately?
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Did the team prioritise The Door, The Till and Hot Food?
The Journey
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Were all customers greeted, seated and pegged in a timely fashion?
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Were you offered accompaniments suited to your order, eg drink, side, sauces etc.
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Did you receive a checkback, a second drink offer and were you unpegged?
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Were all customers thanked and bid goodbye?
The Product
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What did you order?
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Was all of your food served correctly, proper level of cookedness, presented well, right temperature?
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Was your drink served correctly?
The Environment
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Was the restaurant well presented?
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Was the music, lighting and heating all working and set at the right level?
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Were all tables laid up correctly with clean hei hei shakers, red tomatoes and all glassware clean?
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Were the toilets clean, smelling fresh and fully stocked?
