Information
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Document No.
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Store Name
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Branch No
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Area Manager
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Conducted on
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Prepared by
Office Security Compliance
Staff Awareness and Vigilance
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Is there a clear staff presence at the from of the store
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Are customers acknowledged and greeted upon entry
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Are all staff vigilant and engaged in operational tasks
EAS Tagging
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Where fitted, is the EAS tagging system in good working order - Physical test - Is the system managed and staff respond appropriately
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Are all self service items tagged
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If EAS Tagging system activates during visit, do staff attend to the customers in a positive manner
Till Points
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Are the till points clear of any unaccounted Gift Cards (Check under keyboards, drawers etc - validate value and follow up with Customer services if required)
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Are till points clear of all unaccounted stock, in or around the POS area - Any key alert signals
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Are till points clear of receipts, tickets, cash etc - Clear of Alert Signals
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Are all "No Sale" transactions, signed and validated and show a valid reason. (2 signatures)
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Are all void transactions checked and signed by Management - Check previous 4 weeks (2 signatures)
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Are all refund transactions, validated at the time by Management, double signed and have customer signature - Check previous 4 weeks<br>Can persons validating refunds verify that customer and merchandise was present at the time. Validate a minimum of 5 transactions on CCTV if available)
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Are Manual Credit Card machines intact, with slips and available at the POS
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Are Counterfeit note detector pens available and in workable condition at the point of sale
Cash Controls
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Are daily safe checks conducted and recorded - to verify all Bankings are present and correct, un-tampered with and floats etc all correct.
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Is the end of day Cashing up sheet being used and completed.
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At end of day cash up, do the Managers conducting and validating the cash up, seal all monies into clear inner cash bag and scan / key bar code into the End of Day Banking Report.<br>Validate 5 days with CCTV if available
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From the available Bankings in safe, are all inner bag numbers correct, matched to Giro Slips and weekly paperwork
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Are daily Bankings, ready for collection, available and secure in safe
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Are all Banking Collection Information sections (previous 4 weeks) on Weekly Banking sheet, completed in full, with correct values and double signed. completed on the day by those involved in the process (No pre signing!)
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Are all Banking collection scanned - Outer bag scanned and all inner bags scanned and match the details on the Weekly banking handover sheet - Check previous 4 weeks
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Are all daily cash ups for previous 4 weeks, dual controlled, double signed and accurately recorded on the Weekly Banking / Sunwin sheet (Small Bag No's; Amounts; Dual controlled). Are they recorded at the time of cash up and signed by those involved in the process.
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Have all cash discrepancies in the last 4 weeks been satisfactorily investigated
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Have all cash discrepancies over/under £5 been reported to Accounts / Area Manager. Evidence of relevant email to parties concerned.
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Have till floats been accurately recorded and signed for
Asset Protection & Cash Office
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Is the Cash / Mgrs office kept locked and secure, with restricted access
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Is the Safe locked during the visit - Physical test
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Is access to the safe controlled and restricted to limited personal only.
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Is cash always secured in the safe when office is left unattended - Review CCTV if available
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Is the personnel information kept safe & secure
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Are store keys controlled and in possession of relevant Manager in charge
CCTV
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Is the relevant CCTV Data Protection signage available and visible in store.
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Do the Management in store, know how to operate the CCTV and burn evidence to disc
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Is the time and date on CCTV systems set correctly. If not adjust and reset.<br>NB: Failure of this test does not affect the score of the audit, as this is out of the control of the store manager!
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Is the CCTV fully operational.<br>If not report to Property. <br>NB: Failure of this test does not affect the overall score as this is out of the control of the store management
Staff Controls
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Do staff & visitors book in and out when entering and leaving the site
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Have all staff that day, declared and recorded all footwear taken in to the store
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Conduct 2 Random staff checks, validating the footwear worn against the footwear declared on the signing in sheet
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Is there evidence of thorough staff searches - Bags, coats etc. staff searches should take place in view of CCTV where this is available. <br>Validate against CCTV and Signing in and out sheet
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Conduct 2 Random Uniform / Discount Checks. Are all discounts recorded correctly. Print off discount report from till and validate.
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Is there evidence that all waste / rubbish leaving the premises controlled and checked by Management (clear bags in use and cardboard flat packed.
Intruder Alarm
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Are all PIR / Detectors clear and unobstructed. Store management should be aware of the importance of ensuring all PIR's are clear and un obstructed and this should form part of the store close down checks.
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Are all perimeter doors on 24 hour alarm
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Is alarm provision sufficient. <br>Ensure trap protection of door contacts and internal PIR's to ensure double protection at points of entry.<br>Failure of this test does not affect the overall score, as this is out of the control of the Store Management.<br>Report any exposures to property!
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Are individual alarm fobs / codes being used (no sharing)
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Are any / all spare alarm fobs accounted for and secured in the safe
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Is the Key Holders list up to date.
Stock Rooms and Back of House controls
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Are deliveries checked off correctly and validated (Booked in / Sign off sheet used / Delivery validated) and are the store scanners being used to receive deliveries
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Are "Odd Shoes" controlled satisfactorily
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Are faulty items managed correctly - Green labels attached, processed through the till and authorised by Management
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Is there a designated area for odds / faulty items
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Are all shunt alarms in the "ON" position and keys controlled
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Are shunt keys controlled and not left in the shunt locks
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Are all perimeter / rear delivery doors secure, when not in use.
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As customer and staff holds cleared daily
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Are customer and staff holds, clearly labelled and authorised by Management
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Is the general house keeping and cleanliness in good order (i.e. are shoes on shelves, no stock on floor or un boxed, at risk of becoming damaged or falling behind fixtures etc)
Office H&S Compliance
Health & Safety
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Is staff H&S training complete and available for review. Each person should have all the relevant training materials signed off and copy in personnel file. <br>NB: All relevant H&S Training docs are available on the intranet under the Property tab. <br><br>Training should be revisited each and every April & October for all staff. All new staff should receive H&S Training on day one! <br><br>This is a legal requirement and a zero tolerance approach should be adopted to non compliance
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Have the monthly H&S checks been conducted and recorded (available in the Knowledge)
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Is an up to date Fire Risk Assessment in place
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Is there an up to date General risk assessment in place
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Are general hygiene standards & housekeeping acceptable
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Are welfare facilities available for staff to take meals
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Is an accident book available for use
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Is First Aid kit available in store, and checked monthly
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Are all ladders / kick stools recorded in the ladder register
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Are all kick stools / ladders / step ladders etc fit for purpose
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Has PAT testing been conducted in the previous 12 months
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Is / Are wet floor signs / rain mats available in store
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Are all internal fire doors closed to prevent and reduce the spread of smoke. (Exception being where the doors are controlled with electronic magnetic release on activation system). Are they in good condition & labelled appropriately. Doors must not be blocked or prevented from closing, even if on mag locks.
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Has the fire alarm been tested in the last 6 months
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Weekly Fire Tests completed & Recorded
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Are all fire escape routes clear and unobstructed and free of any combustible materials
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6 Monthly fire evacuation drills conducted and recorded in the knowledge
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Have all fire extinguishers been inspected and serviced in the previous 12 months
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Has the emergency lighting been tested monthly and recorded in the "Knowledge"
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Where installed are all sprinkler heads unobstructed (min 50cm clearance)
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Has the annual Sprinkler test been conducted by appropriate engineers and certificate available in the "Knowledge"
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Is the electrical cupboard, clearly labelled and clear of storage of combustible materials.
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If Tablets in use, are the tablets in good and safe condition. (Eg Screens free from damage, no sharp edges and risks of cuts etc)
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Are all fixtures and fittings safe and secure on the shop floor and back of house
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Is the store free of any significant Slip, trip and fall hazards ---- Is the flooring in good repair
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Is the site free from any other significant hazards identified - If not (photo / sketch ) and state what action action taken to remedy
Summary
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Action Plane (Key findings / exposure identified to be listed as action points for immediate remedy by the store.
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Deadline Date for Action Plan to be completed and forwarded to Area Manager
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Signature of Auditor
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Signature of Manager on Duty and receiving feedback. I accept and acknowledge the action points and agree to action as requested
