Operational Excellence

• Location

• Duty Manager

• Prepared by

• Conducted on

  Date

KPI trending

• SPP (+/- to LY)

• Hit rate (+/- to LY)

• VIP (+/- to standard occupancy)

CSI Trending

• Queues %

• Toilets %

• Friendly %

• Helpful %

Business Level

• Peak or off peak

  Peak

  Non Peak

Welcoming

• Car park / exterior: clean & litter free / site entrance no litter / debris

  Yes

  No

  N/A

• External Bins : not overflowing/staff member witnessed changing bin bags

  Yes

  No

  N/A

• Overall Sparkle : check lighting / clean glass / no evidence or damage

  Yes

  No

  N/A

• External posters cases - film promo : film posters are for NOW SHOWING only

  Yes

  No

  N/A

• ATM check / all working : are all ATMs working / correct film skin promotion

  Yes

  No

  N/A

Perfect implementation

• Toilet check : evidence of toilet checks / clean smell / team awareness of Whiffaway chemicals & frequency of clean

  Yes

  No

  N/A

• CSI - Team awareness re:Toilets : discuss with nearest team member the latest feedback on CSI toilets - have you reached 90% and maintained?

  Yes

  No

  N/A

• Toilet disposables : check that all soap dispensers are full / toilet rolls full / no spare tissue rolls left lying / all lights working

  Yes

  No

  N/A

• All till points open : appropriate to business level - how many ? Check till for extra floats for "busting"

  Yes

  No

  N/A

• Foyer cleanliness : clean or evidence of keeping it clean during main walk-ins

  Yes

  No

  N/A

• Vending check : is the vending machine full and well maintained

  Yes

  No

  N/A

• POS Stand / vue mag stand full? : POS stand correct to planner / mag stand full / good condition

  Yes

  No

  N/A

• SUPER TUESDAY - posters visible? : are the Team aware of the new TEXT sign up ? Text SUPER to 51055

  Yes

  No

  N/A

• Uniform standards : correct uniform & torch, everyone wearing a cap?

  Yes

  No

  N/A

Prepared

• Retail : strong & impactful? : stand back and observe from the customers view

  Yes

  No

  N/A

• Concessions CLEAN? : clean / tidy & clutter free

  Yes

  No

  N/A

• Counter / standing fridges / freezers : all plannograms correct? Check Coke planners

  Yes

  No

  N/A

• Popcorn Warmers / promo tubs : are they filled and impactful - correct promo tubs in use? See brief

  Yes

  No

  N/A

• Impulse units : Full and impactful - clean and correct to planner?

  Yes

  No

  N/A

• Impulse freezers : correct temp - as per BP - minus 18 degrees Celsius (no lower, ice cream too hard)

  Yes

  No

  N/A

• Pick n mix - check hoppers : checks presentation full display / clean no sugar / one scoop per tub?

  Yes

  No

  N/A

• Kids AM Combo sat / sun check : kids AM combo IPA 15 achieved?

  Yes

  No

  N/A

• Alcohol / challenge 25 on display : is it clear and obvious to our guests - our challenge 25 policy

  Yes

  No

  N/A

• Hawking - discuss tactics for sales : look for hawking trolley - discuss key times planned - best sales

  Yes

  No

  N/A

• Kitchen spot check : clean - no clutter? Check DD records

  Yes

  No

  N/A

• Food labelling - fridges : food date labels in use - spot check fridges

  Yes

  No

  N/A

• Due Diligence - correct for Quarter? : spot check temperature checks and action taken

  Yes

  No

  N/A

• Ben & Jerry's - ice cream visual impact : check merchandising and temp of cabinet between -14oC to -16oC

  Yes

  No

  N/A

Star at service

• CSI - Team - Friendly & Helpful : smiling / eye contact / welcoming opening statement

  Yes

  No

  N/A

• Queue busting check : witness queue busting armbands in use ? / discuss the walk in possible issues and plans

  Yes

  No

  N/A

• CSI - Team awareness re:queues : discuss with nearest team member the latest feedback on CSI queues - have you reached 80% target yet?

  Yes

  No

  N/A

• Team - selling skills on concessions : up selling skills during transaction - and combo & bolt-on

  Yes

  No

  N/A

• Team - selling skills on B&J : Up selling skills on Extra scoops or to core sundae

  Yes

  No

  N/A

• Team - selling skills on VIP seats : Witness CA offering an Up Sell?

  Yes

  No

  N/A

• Sales incentive - what is it today? : ask team - establish awareness of current performance

  Yes

  No

  N/A

Faultless on floor

• ST / AD : "Know the equipment" : staff aware of shows / hearing loops & AD screens

  Yes

  No

  N/A

• Screen checks & piracy : in use / frequency of checks / evidence of manager signature

  Yes

  No

  N/A

• Daily game plan / fire show list : check all details are correct for the trading day - spot check

  Yes

  No

  N/A

• 3D glasses / promo bin : are the kids AM glasses being washed and re-issued?

  Yes

  No

  N/A

• Fire Exits : spot check 2 exits : clear / clean / no obstructions / physical random spot check required of 2

  Yes

  No

  N/A

• Fire - team awareness : ask a team member to describe evac process & confirm meeting point

  Yes

  No

  N/A

• Recycling - are team aware : buckets & wheelie bins clearly labelled & check team awareness

  Yes

  No

  N/A

• Staff discount @ 40% - team aware ? : new higher rate now 40% effective 4th October - does everyone know?

  Yes

  No

  N/A

Projection Perfection

• Screen Temperature & sound : comfortable

  Yes

  No

  N/A

• Screen lighting - start : house lights on (half light) for ads and trailers

  Yes

  No

  N/A

• Screen lighting CREDIT OFFSET : house lights up as soon as credits roll

  Yes

  No

  N/A

• Correct pre show digital slides : spot check any screen : any DCM issues? <br>

  Yes

  No

  N/A

• Correct Gold Spot : spot check any screen

  Yes

  No

  N/A

• Staff in screen / torches : every team member in screen must have a torch - check

  Yes

  No

  N/A

Action points and sign off

• Action points and comments, please number action points

• Duty Manager signature

  Sign

• Signature of marker

  Sign