Title Page
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Site conducted
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
Quick Scan
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Store
- 01 - Zeelandia
- 02 - Santa Maria
- 03 - Santa Rosa
- 05 - Bonaire
- 06 - Sint Maarten
- 09 - Primavera
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Scan Date
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Location
Parking Lot
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Is the parking lot maintained, clean and inviting?
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Park lot markings and signage in good repair?
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Landscaping maintained (if applicable)?
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Store front flags in good repair?
Entrance and Doors
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Trash bins and ash trays empty?
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Doors in good repair and working?
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Store opening hours easily seen?
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Door glass clean?
Store Sales Floor
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Shopping baskets readily available? <br><br>Are they evenly distributed at the end of every endcap?<br>Are they available in the buying zone?
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Background shopping music?<br><br>Noise level evenly distributed across the store?
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Climate control maintained at the right temperature?<br><br>Back doors kept closed to prevent drafts through store?
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Floor area clean and organised?
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Floor area accessible for customers with shopping carts? Without obstructions to customers?
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General store lighting and fixture lighting is in good working order?
Paint Desk Area
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Is Paint Desk clean and cleared of merchandise?
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Are all color chips replenished in the Global and Benjamin Moore selection boards?
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Are all dispensers and shakers in regularly maintained and in good working order?<br><br>Spills and accidents have been cleaned thoroughly<br>All machines are fully operational<br><br>
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Are loss prevention measure being applied at the paint desk?<br><br>Staff have been trained to properly advise customers in the paint selection process<br>Scanners are being used with dispensers for missed tints prevention<br>Colorant and missed tints are registered daily
Promotional Areas
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Every item is priced? <br><br>Is there consistent use of promo signage guidelines?
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Max stock on display: All pallets and bins have the maximum stock on display? <br><br>Are all of the promo pallets and bins fully stocked and recovered?
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All items in a box have been put on display?
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Current promotion: Is the current marketing advertisement/circular easily recognised in the promo area?
End Caps
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Vertically merchandised: Limited (max 3) related items which are vertically merchandised?
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Pricing: Every item has a bin tag or is priced<br>professionally? <br><br>Use of Standard Pricing and Signage Guidelines (e.g. Clearance or Temp Out of Stock)<br>Use of drop tags for show models
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Facing and recovery: Products pulled to front and squared?
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Show model on display: Unpacked example of the item on display for customer?
Department Merchandising Principles
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Which department or location is being scanned?
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Are the aisles and floor area clean?<br><br><br>-There are no empty or abandoned boxes on the floor<br>-Replenishment is limited to a single wheeled cart with a small foot print i.e. NO PALLETS!<br>-Aisles are kept clean of plastic, carton, and trash so that customers can always gain easy access to the products<br>-All lighting in the racking is in good working order
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Is every item replenished and stocked on the shelves?<br><br><br>-Products are being down-stocked and shelves are replenished every day (e.g. at the start of first shift)<br>-Shelves and peg-hooks are always stocked to maximum capacity<br>-Products are always squared off, pulled forwards, faced off neatly and organised<br>-Empty shelves and peg hooks should NEVER have top stock or warehoused back stock
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Is every item signed and priced?<br><br><br>-Every SKU is priced and signed<br>-Every multi (double) faced SKU has a price and sign for every facing<br>-Fast Find is always implemented for decorative of technical displays to ensure customer self service<br>-Drop tags are always used for show models that are taken out of the box for display<br>-The price tag or sign is dated and always less than 12 months old
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Is top stock organised and labelled correctly?<br><br><br>-Top stock is always kept free from the over hanging light coves<br>-All boxes are labeled using the Top Stock label <br>-Top stock is always organised directly above the SKUs planogram location<br>-Top Stock Fast Find methods are always used for high density /volume planograms (e.g. spray paint). Using the last digit of the SKU number to organise the top stock from left to right and 0 (zero) to 9 (nine), respectively
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Does every gondola upright have a correctly signed and replenished impulse clip strip?<br><br><br>-Every other gondola upright post has a clip strip or cross merchandised SKU<br>-MAX one SKU per clip strip<br>-Every clip strip or cross merchandised product is always priced and signed<br>-Every clip strip or cross merchandised product is always fully stocked and replenished <br>-The clip strips and cross merchandising is related to the department<br>-The price point of the clip strip and cross merchandising items are always lower than US$ 15
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Is the full/parttime owner of this department or location present and engaging customers proactively?<br><br><br>-The salesperson is proactively engaging customers in the department<br>-The salesperson has been trained and coached by a supervisor in the merchandising principles in the past 6 months<br>-The salesperson is maintaining his department in a timely manor (e.g. start of shift instead of end of day) and is applying the correct merchandising principles<br>-There is enough staff hours assigned to the department to fulfill the customer (traffic) demand during the week
Lighting
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Cleanliness: Show area clean and orderly? <br><br>Show models complete, working/lit, and dust free.
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Pricing: Every item has a bin tag or is priced<br>professionally? <br><br>Use of Standard Pricing and Signage Guidelines (e.g. Clearance or Temp Out of Stock)<br>Use of drop tags for show models
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Facing and recovery: Products pulled to front and squared?
Kitchen & Bath
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Cleanliness: Show area clean and orderly? <br><br>Show models complete, correctly displayed (fastened), and dust free.
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Pricing: Every item has a bin tag or is priced professionally? <br><br>Use of Standard Pricing and Signage Guidelines (e.g. Clearance or Temp Out of Stock)<br>Use of drop tags for show models
Checkout Registers
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Checkout: Are all products priced and labelled?
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Checkout: Shelves are merchandised, filled and shelves replenished?
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Checkout: Area clean and organized? <br><br>Baskets and obstructions redistributed to store in a timely manner.
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Checkout: Impulse area has appropriate items?
Services
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Service and Returns Desks - Are the desks staffed sufficiently?<br><br>No waiting lines for the service desk<br><br>Staff have been trained to properly advise customers in the paint selection process<br>Scanners are being used with dispensers for missed tints prevention<br>Colorant and missed tints are registered daily
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Service and Returns Desks - Are the desks clean and organised? No products or obstructions on the floor in front/back/side of desks<br>
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Service and Returns Desks - Are promotional and information flyers readily available?<br><br>Current promotion<br>Assortment flyers<br>DT Flyers<br>General Terms and Conditions always available
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Maintenance & Repair - Is the work area being kept safe and clean?
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Maintenance & Repair - Are all repair and service requests being registered?<br><br>Staff have been trained to properly advise customers in the paint selection process<br>Scanners are being used with dispensers for missed tints prevention<br>Colorant and missed tints are registered daily
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Maintenance & Repair - Is the repair desk staffed sufficiently?
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Key Service: Area clean and organised?<br><br>Priced and signed?<br>Sufficient (min 3) staff available to make screens on request?
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Screen Cutting - Area clean and organised?<br>In stock on all required parts needed to make screens?<br>Sufficient (min 3) staff available to make screens on request?
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Lumber Cutting - Area clean and organised?<br><br>Signage in DT communicating service to customers?<br>Owner and backup of the lumber cutting area has been assigned to staff?<br>Safety cut-off switch being applied when machine is not in use?<br>Machine is in good working order?
Drive Thru
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Clean and organised? <br><br>Trash bins emptied<br>No obstructions to customer traffic<br>Every product assigned to a rack<br>All floors clear of products<br>All equipment/racking protected<br>Floors are clean and in good repair
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Signage: Are all products signed, priced and labelled? <br><br>Drive through routing and floor markings visible?
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Facing: LMB and pallet racking stocked and squared? <br><br>Lumber picking stock squared, cement / pego products front facing, pails & pallets in racking
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Are all racking locations signed and maintained according to the IC location maintenance guidelines?
Yard
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Cleanliness: Show area clean and orderly?
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Equipment: Equipment protected and in good repair?
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Racking
Warehousing and Receiving
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Cleanliness: Show area clean and orderly? <br><br>floor in good repair<br>orderly and clean<br>bulk storage of related products<br>assigned waste container area clean and orderly
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Equipment: Equipment protected and in good repair?
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Receiving Area<br><br>-Not used for storage<br>-Kept clean and clear of pallets and carton
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Is DTS back stock being pro-actively pushed to the sales areas?<br><br>-Use of daily warehouse order picking list to push back stock based on previous day sales<br>-Marked and dated<br>-Older than a week, is being down stocked and pushed to sale area.
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Special storage assignments <br><br>-Folder items<br>-Store use <br>-Damaged / write off (dated and labelled)<br>-Special order<br>-Spare parts
Operations and Facilities
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Staff Appearance<br><br>-Company uniform<br>-Name badge<br>-Closed or safety shoes
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Toilets<br><br>-Cleaning program in place<br>-Supplied with soap and toiletries
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Equipment <br><br>-Label printers<br>-Mobile devices <br>-Shopping carts<br>-Shopping baskets
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Break Room / Cantina<br><br>-Cleaning program in place<br>-Kitchen(-ette) in good working condition<br>-Appliances working (microwave, refrigerator, hot water kettle, ect)
