Ops Visit Recap

• Ops Visit Recap

• Conducted on

  Date

Safety Walk

Opportunity

• What was the opportunity?

• Were the above opportunities corrected?

  Yes

  No

  N/A

SOAR

• What categories had opportunities

  Select Price overrides Dept 3 Coupon key Allocated over 29 Profit Recovery CIP S&D Calendar DD MOS DA

  • Price overrides
  • Dept 3
  • Coupon key
  • Allocated over 29
  • Profit Recovery
  • CIP
  • S&D
  • Calendar
  • DD
  • MOS
  • DA

• What plan was discussed to correct issues?

Weekly Checklist

• Did you review the weekly checklist?

  Yes

  No

  N/A

• Was the checklist correctly filled out and submitted?

  Yes

  No

  N/A

• Is the store currently working the action plan to improve?

  Yes

  No

  N/A

Front End

• Was a front end observation completed?

  Yes

  No

  N/A
Observation

• Enter cashier name:

• Did the cashier greet and smile to customers?

  Yes

  No

  N/A

• Did the cashier ask if the item was a gift?

  Yes

  No

  N/A

• Did the cashier offer the add on?

  Yes

  No

  N/A

• Did the cashier explain the no receipt policy?

  Yes

  No

  N/A

• Did the cashier thank and invite back?

  Yes

  No

  N/A

• Was feedback given and opportunities addressed?

  Yes

  No

  N/A

Receiving/RTV

• Is the merchandise worksheet filled out correctly

  Yes

  No

  N/A

• Was nightly put away finished last night?

  Yes

  No

  N/A

• Are the conveyances in their home?

  Yes

  No

  N/A

• Are the conveyances clearly labeled back stock or not worked?

  Yes

  No

  N/A

• Is the receiving area neatly organized?

  Yes

  No

  N/A

• Is the RTV area neat and organized?

  Yes

  No

  N/A

• Are RTV damages up to date?

  Yes

  No

  N/A

Stockroom/Replenishment

• Is backstock on shelves grouped and organized?

  Yes

  No

  N/A

• Did you review pogs for accuracy?

  Yes

  No

  N/A

• How many Items were audited?

• How many items were pog'd correctly?

• Based on observation of store do you feel replenishment is working correctly?

  Yes

  No

  N/A

Schedule

• Was the schedule reviewed?

  Yes

  No

  N/A

• Is the schedule written correctly to budgets?

  Yes

  No

  N/A

• Is replenishment broken out correctly?

  Yes

  No

  N/A

• Is the front end scheduled correctly?

  Yes

  No

  N/A

• Is the receiving team scheduled correctly?

  Yes

  No

  N/A

LOD Walks

• Were LOD walks reviewed?

  Yes

  No

  N/A

• Were the LOD walks written and show a representation of what was going on in the building?

  Yes

  No

  N/A

Maintenance

• Are front windows clean?

  Yes

  No

  N/A

• Is the parking lot free of issues?

  Yes

  No

  N/A

• Were there other maintenance issues noticed?

  Yes

  No

  N/A

• Where were this issues?

  Select Bathrooms Floors Lighting Other

  • Bathrooms
  • Floors
  • Lighting
  • Other

Signing/POS Events

• Was signing and pos events correctly set up?

  Yes

  No

  N/A
Signing/POS Issue

Other Observations

Additional Observations

• Enter observation

Action Plan

• Was the visit reviewed with the store manager?

  Yes

  No

  N/A
Follow Up Item

• Follow up item

• Due Date

  Date