Title Page
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Conducted on:
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Prepared by:
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Team Member observed:
General Operations
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Did the TM keep the guest pulled all the way forward?
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Did they have all the required equipment on them?
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Are they wearing a safety vest?
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If hot out do they have a sunshade on?
Accuracy Check
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Does the Team Member have a menu on their person? (Not near them but on them)
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Did the team member ask for the guests name?
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Did the Team Member enter in the correct guest description?
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How well did the team member ask clarifying questions?
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Did we coach them in the moment?
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Did the TM echo the guest throughout the order?
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Did the TM ask for sauces AND condiments?
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Did TM clarify how many sauces the guest wanted?
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If the guest didn’t want sauce did they hit no condiment?
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Did the TM ask the guest to scan their app?
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Did the TM read back the order at the end?
Hospitality & Attentiveness
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Did the TM give the guest a warm greeting?
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What did they do instead?
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Did the team member show good core 4?
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What were they missing/not getting right?
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Did they have good eye contact?
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Did the interaction feel warm and inviting?
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Why not?
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Did the TM use the guests name throughout the order?
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Did the TM give the guest a fond farewell?
