Title Page
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Conducted on
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Prepared by
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Location
Speed of Service
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Order taker greets customer within 5 seconds?
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Order confirmation screen is functional (screen on, playback of orders showing)?
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Order taken within 45 seconds at order point?
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Order received within 60 seconds at pick-up window/counter?
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Order received at pick-up window, not asked to pull ahead?
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Total order time less than 2 minutes 45 seconds?
Drive-Thru Hospitality Experience
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Did the order taker utilize the script? Current LTO suggestively sold?
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Order taker suggestive sells fries and a drink or additional items (cheese & bacon if applicable, dessert items)?
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Order taker upsells combo meals to medium/large?
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Order repeated for accuracy or asks "Does your order look correct on the screen?"
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Did you "hear" a smile at the OCU?
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Did the employee(s) say please?
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Did you see a smile at the window?
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Did the employee(s) say thank you?
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Was a parting phrase used (i.e. "have a great day," "come back and see us again," "it was a pleasure serving you today")?
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All team members and managers are in proper and clean uniform?
Product Observations (Thermometer Needed)
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What product(s) did you order?
- B/E/C Croissanwich
- S/E/C Croissanwich
- H/E/C Croissanwich
- Fully Loaded Croissan'wich
- H/E/C Biscuit
- B/E/C Biscuit
- S/E/C Biscuit
- Eggnormous Burrito
- Hashbrowns
- Cini Minis
- Whopper
- Whopper Jr
- Texas Whopper
- Bacon King
- Bacon King Jr
- Sourdough King
- Sourdough Crispy
- Crispy Chicken
- Spicy Crispy Chicken
- Big Fish
- Veggie Burger
- Nuggets
- Spicy Nuggets
- Chicken Tenders
- Fries
- Onion Rings
- Big King XL
- Bacon Cheesy Tots
- Stacker King
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Was your sandwich build correct (Proper build and ingredient levels)?
What was the temperature of your sandwich?
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Were your fries properly salted?
What was the temperature of your fries?
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Proper number of condiments and napkins provided?
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Product Properly packaged and marked?
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Order is 100% accurate?
Exterior Cleanliness / POP Execution
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Does restaurant buidling appear to be clean and in good repair?
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Is the drive thru menu board clean and in good repair? No light gaps.
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Is the correct DT POP in place and properly priced?
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Is the drive thru lane clean and free of litter? No gum, cigarette butts or build up along the curbs or under windows?
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Does the drive thru window area appear to be clean and free of clutter? No fingerprints?
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Does the landscaping appear to be clean and well maintained?
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Do the sidewalks appear to be clean and in good condition?
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Parking lot free of litter?
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POP - Window Clings and Reader board message is followed per the BK merchandising guide?
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Hours of Operation present and updated with correct information on all entrance doors & Guest Relations Sticker is available and posted?
Interior
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Customers are being greeted as they enter the building?
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Dining room tables, chairs and self serve station are stocked and clean?
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Restrooms are stocked and clean?
