Peak Visit

• Location
  Address

• Store Number

• Conducted on

  Date

• Partners

• Prepared by

Customer Service: We create inspired moments in each customer’s day

• Experience the Environment and Observe the Work

Drive Thru Zone

• Go through Drive Thru

• The Drive Thru customer path is clean and well-maintained

  Yes

  No

  N/A

• Drive Thru menu boards and signage are accurate and set to Siren’s Eye

  Yes

  No

  N/A

• Partners are following Drive Thru Routines

• DTO: | Welcome | Ring | Finish |

  Yes

  No

  N/A

• DTW: | Welcome | Hand-off | Finish |

  Yes

  No

  N/A

• Partners always offer a friendly genuine greeting, smile and make eye contact, say thank you and show appreciation in the Drive Thru

  Yes

  No

  N/A

• The 5 stages of the Drive Thru are set to standard and utilized

• Communications board

  Yes

  No

  N/A

• Expeditor Staging Orders

  Yes

  No

  N/A

• Brewed Coffee Accessible

  Yes

  No

  N/A

• Staging Area

  Yes

  No

  N/A

• RTD Schematic in use both at DT and Warming

  Yes

  No

  N/A

• Peak Performance

• All Partners in position, floater/SS aware of lines and R2 accessible

  Yes

  No

  N/A

• Peak knowledge awareness and communication present

  Yes

  No

  N/A

• Drinks out first

  Yes

  No

  N/A

• Bev routine in place

  Yes

  No

  N/A

• Speed Team in place

  Yes

  No

  N/A

• Otw 45 seconds or less

  Yes

  No

  N/A

• Suggestive selling managed by shift

  Yes

  No

  N/A

Café and Retail Zone

• The store’s exterior, café, condiment bar and bathrooms are clean and well-maintained

  Yes

  No

  N/A

• The retail area is clean, well-stocked and set to Siren’s Eye

  Yes

  No

  N/A

• The café has an inviting atmosphere (temperature, music, lighting, etc.)

  Yes

  No

  N/A

• Partners take the initiative to connect with customers in the café and retail zones

  Yes

  No

  N/A

• Partners always offer a friendly genuine greeting, smile and make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

POS and Food Case Zone

• Food AVAILABLE and RTD/E, offerings are visually appealing, stocked and signed appropriately

  Yes

  No

  N/A

• The transaction plane is clean, unobstructed and set to Siren’s Eye

  Yes

  No

  N/A

• Partners always offer a friendly genuine greeting, smile and make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Partners follow the Brewed Coffee Routine<br>| Reset | Grind | Prepare | Brew |

  Yes

  No

  N/A

Bar and Handoff Zone

• The work area behind the line is clean and well-presented

  Yes

  No

  N/A

• Partners always offer a friendly genuine greeting, smile and make eye contact, say thank you and show appreciation<br>

  Yes

  No

  N/A

• Partners follow the Beverage Routine<br>| Steam Milk | Queue Shots | Pump Syrup | Finish & Connect |

  Yes

  No

  N/A

• Partners follow the Blended Beverage Routine<br>| Pump Coffee | Pour Milk | Pour Cup Contents | Add Flavor & Ice | Pump Base | Blend | Finish & Connect | Clean-up |

  Yes

  No

  N/A

• Partners properly sequence drinks<br>| Keep the Machine Busy | Like for Like | Two Drinks at a Time |

  Yes

  No

  N/A

Deployment principles are being followed

• Maintain Customer Focus, Staffed, Role Clarity, Deployment,

  Yes

  No

  N/A

Our Promise

• Order beverage and take picture

  Media

• Temperature: Bev temp between 150 & 170 not including Americanos, kids drinks at 130

  Yes

  No

  N/A

• Full Cup: within 1/4 in of top of cup

  Yes

  No

  N/A

• Foam: Merengue - like, dense and creamy with small or no bubbles

  Yes

  No

  N/A

• Whipped Cream: Defined, wavy and light (not wet or runny)

  Yes

  No

  N/A

• Topping: Crosshatch 7x7 with double circle.

  Yes

  No

  N/A

• Milk Flavor: Sweet & creamy ( not spoiled, sour or flat)

  Yes

  No

  N/A

• Espresso Flavor: Intense, roasty, & caramel-like sweetness (not weak, watery or bitter)

  Yes

  No

  N/A

• Pass or Fail: Must answer yes to all questions

  Safe

  At Risk

  N/A

Partner Presentation

• Clean wrinkle free apron, name tag worn

  Yes

  No

  N/A

• Proper uniform: slacks, shoes, shirt clean proper fit pressed

  Yes

  No

  N/A

• Hair properly restrained, beard NEAT and trimmed

  Yes

  No

  N/A

• Living the spirit, upbeat smiling of service

  Yes

  No

  N/A

Notes

• Feedback and Follow up

• SM Signature

  Sign

• DM Signature

  Sign